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Welcome to the Supporting Role® Ltd help pages

These pages have been written to help and assist our clients to get the best from our IT solution. Below you will find links to common topics, and you can search for keywords using the search facility to the left of this text.

Frequently Asked Questions (FAQs)

Remote Access

• How to access the system remotely
• How to set up VPN connection to the server

Email

• How to set up my email account
• How to access Webmail
• How to set my Out Of Office message
• How to purge deleted emails from Outlook
• How to create an email signature
• How to use the SPAM folders feature (declare SPAM)
• How to hide deleted messages in Outlook
• How to prevent Outlook 2016/2019 IMAP sync issues

Contacts

• How to set up the shared addressbook

Calendar

• How to set up my CalDAV calendar

Files

• How to map a drive letter to the server
• How to upload and download FTP files
• How to access my files via WebDAV

Wiki

• How to edit my wiki

User Account

• How to remove an old user
• How to reset a forgotten Mac password
• How to choose a secure password
• How to change my password

Domain

• How to join a Windows computer to the NT Domain
• How to move my Internet domain name to a different provider
• How to setup my DNS records

Knowledge Base (General IT Knowledge)

• What is the difference between a file and a folder
• What is a CRM
• What is DNS
• What is a web page
• What is HTTP
• What is a domain name
• What is Business Continuity
• What is a VPN
• What is a "CRM"
• What is WebDAV
• What is CalDAV
• What are server side rules (Sieve Rules)
• Data Protection

Troubleshooting Guides

• ADSL Problems

Business Continuity

• Loss of Internet Connection
• What is Business Continuity
• Loss of a Server Hard Drive
• Catastrophic Loss of Server
• Loss of Data
• Loss of Power
• Loss of Access to Premises
• Backup rotation
• Cybersecurity