How to set up my email account

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Required Setup

Your Forget About IT™ server must be mail enabled, then you will need the following settings in order to configure your email client.

Required Settings

  • Your Server Name
    • remote.<your domain name> (or mail.<your domain name>)
  • Your Server Type
    • IMAP for incoming (or to be pedantic IMAP4)
    • SMTP for outgoing
  • Your Account Username/ID
    • This is usually the same name as you use to log in to your computer in the morning, or to log into webmail.
  • Your Password
    • Hopefully you will already know this, as we cannot find out what your password is as it stored as an encrypted form.
Would you miss any of those settings, please contact your IT Support team to obtain them before continuing...

Then jump to any section below corresponding to your email client for further setup...

Mail on IPhone/IPad (iOS)

Recommended security setting for encryption

  • IMAP set to use SSL on port 993
  • SMTP to use SSL on port 587

Basic Setup

Following this guide you shall be able to configure your mail account on IPhone:

http://www.emacconsulting.com/email/how-to-create-imap-mail-account-on-iphone 

    NOTE: Although the password entry for the outgoing mail settings usually says "Optional", it isn't. 
          You will need to enter your username and password.

We also recommend that in the main email settings you enable Ask Before Deleting"

Advanced Setup

Source: http://5thirtyone.com/apple/how-to-proper-gmail-imap-for-iphone-apple-mail/

Steps to properly configure IPhone Mail client so that Sent Mail, Deleted Mail, Drafts are reflected properly after syncing (back to the server):

  1. Open Settings > Mail > [Your account] > Advanced
  2. Select Drafts Mailbox > On the Server > Drafts. Return to the Advanced view.
  3. Select Sent Mailbox > On the Server > Sent. Return to the Advanced view.
  4. Select Deleted Mailbox > On the Server > Trash. Return to the Advanced view.
 NOTE: Also see Auto Purge.

Mail on Mac (OS X)

Recommended security setting for encryption

  • IMAP set to SSL on port 143
  • SMTP to SSL on port 587

Basic Setup

  • Select the Mail menu and click Preferences
  • Select Accounts section and click + to add account
  • Enter your Full Name, Email Address and Password then click Continue
  • Set the Account Type as IMAP.
  • Set Description to anything that will allow you to identify your account.
  • The Incoming Mail Server should be set to your email server (e.g remote.yourdomain.com) please refer to your network administrator for more info.
  • Enter your mailbox credentials (Username and Password) and click Continue
  • Tick the box Use Secure Sockets Layer. Set Authentication to Password then click Continue
  • Enter the Description for your Outgoing Mail Server, it does not matter what this is set to.
  • The Outgoing Mail Server should be set to your email server (e.g remote.yourdomain.com) please refer to your network administrator for more info.
  • Tick Use Authentication and enter your mailbox credentials (Username and Password) and then click Continue
  • Select Take account online then click Create

Useful link(s)

Mail on Android

Recommended security settings for encryption

  • IMAP set to TLS on port 143
  • SMTP to TLS on port 587.

K9-Mail on Android

Recommended security settings for encryption

  • IMAP set to STARTTLS (always) on port 143
  • SMTP to STARTTLS (always) on port 587

Thunderbird on Windows/Mac/Linux

Recommended security settings for encryption

  • IMAP set to STARTTLS on port 143
  • SMTP to STARTTLS on port 587

Adding an Email Account

Based on Thunderbird Version 2.0.0.23

  1. Click on Tools -> Account Settings in the menu.
  2. Click on the Add Account Button.
  3. Select Email Account and click on Next.
  4. Enter Your Name as you would like others to see it, and the Email Address linked to the account, and click on Next.
  5. Select IMAP, and enter the name of your Incoming Server. If this is the only account you will also need to fill in the Outgoing Server box as well. This should be the same as the incoming server. Click on Next.
  6. Enter your Incoming User Name, and click on Next.
  7. Enter the Account Name you would like to use to identify this account, e.g. Me @ Work, and click on Next.
  8. Check the details in the summary page, and if they are correct, click on Finish.
    NOTE: Also see Auto Purge.

Outlook 2013

Recommended security settings for encryption

  • IMAP set to TLS on port 143
  • SMTP to TLS on port 587

Outlook 2010

Recommended security settings for encryption

  • IMAP set to TLS on port 143
  • SMTP to TLS on port 587

Basic Setup

  • Go to File -> Info and click on Add Account
  • Select Manually configure server settings or additional server types and click Next.
  • Select Internet E-mail and click Next.
  • Enter the information into the form as follows:
    • Your Name - As you would like it to be seen by the recipient of the email.
    • Email Address - Your email address. Be careful. Any typos will mean replies to your emails may go astray.
    • Username & password - You should have been told this by us.
    • Account Type - Select IMAP.
    • Incoming Server Name & Outgoing Server Name - The name we have given your server.
  • Click on More Settings and then on the Outgoing Server tab.
  • Tick My outgoing server requires authentication, and select Use the same settings as my incoming mail server.
  • Click OK and then Next, and then Finish.

Advance Setup: Sent/Deleted Items

  • Once the account is set up, right-click the top level folder, select IMAP Folders, click query, and then subscribe to any additional folders (Sent, Trash, Drafts, etc).
  • Go to File -> Account Settings -> Account Settings, select the account you just created, and click on change. Select in turn Sent Items and Deleted Items, and make sure the are pointing to the correct folders. (Also see Auto Purge).

Useful Links

Outlook 2007

Recommended security settings for encryption

  • IMAP set to TLS on port 143
  • SMTP to TLS on port 587

Basic Setup

  • Go to Tools -> Email Accounts.
  • On the E-mail tab, click New.
  • Select Manually configure server settings or additional server types and click Next.
  • Select Internet E-mail and click Next.
  • Enter the information into the form as follows:
    • Your Name - As you would like it to be seen by the recipient of the email.
    • Email Address - Your email address. Be careful. Any typos will mean replies to your emails may go astray.
    • Username & password - You should have been told this by us.
    • Account Type - Select IMAP.
    • Incoming Server Name & Outgoing Server Name - The name we have given your server.
  • Click on More Settings and then on the Outgoing Server tab.
  • Tick My outgoing server requires authentication, and select Use the same settings as my incoming mail server.
  • Click OK and then Next, and then Finish.

Advanced Setup: Sent Items

Once the account is set up, right-click the top level folder, select IMAP Folders, click query, and then subscribe to any additional folders (Sent, Trash, Drafts, etc).

  • Open your IMAP account settings via Tools -> Account Settings and double click on the IMAP account.
  • Click on More Settings.
  • Select the Folders tab.
  • Enable the option “Save sent items in the following folder on the server”.
  • Select the Sent folder.

Useful Links


See: How to set up MS Outlook

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