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If your Forget About IT™ server is mail enabled, then you will need the following settings in order to configure your email client:


== Required Setup ==
*Your Server Name: '''remote.<''your domain name''>''' or '''mail.<''your domain name''>'''
*Your Server Type: '''IMAP''' (or to be pedantic IMAP4) for incoming, and '''SMTP''' for outgoing
*Your '''Account Username/ID''' (This is usually the same name as you use to log in to your computer in the morning, or to log into webmail)
*Your '''Password''' (Hopefully you will already know this, as we cannot find out what your password is as it stored as an encrypted form)


Your Forget About IT&trade; server must be mail enabled, then you will need the following settings in order to configure your email client.
=== Specific Instructions ===
[[How to set up Thunderbird#Adding an Email Account|How to set up Thunderbird]]


== Required Settings ==
[[How to set up MS Outlook#Adding an Email Account|How to set up MS Outlook]]


*Your '''Server Name'''
[[How to set up MS Entourage#Adding an Email Account|How to set up MS Entourage]]
**'''remote.<''your domain name''>''' (or '''mail.<''your domain name''>''')
*Your '''Server Type'''
**'''IMAP''' for incoming (or to be pedantic IMAP4)
**'''SMTP''' for outgoing
*Your '''Account Username/ID'''
** This is usually the same name as you use to log in to your computer in the morning, or to log into webmail.
*Your '''Password'''
**Hopefully you will already know this, as we cannot find out what your password is as it stored as an encrypted form.


Would you miss any of those settings, please contact your IT Support team to obtain them before continuing...
[[How to set up Outlook Express#Adding an Email Account|How to set up Outlook Express]]


Then jump to any section below corresponding to your email client for further setup...
[[How to set up a Blackberry device]]


[[How to set up an IPhone device]]
==Mail on IPhone/IPad (iOS)==


===Recommended security setting for encryption===
* IMAP set to use SSL on port 993
* SMTP to use SSL on port 587

===Basic Setup===

Following this guide you shall be able to configure your mail account on IPhone:

# Go to Settings > Mail
# Tap Accounts
# Tap Add Account
# Tap Other
# Tap Add Mail Account
# Enter your account details
# Select IMAP
# Enter your server settings
##'''NOTE:''' Although the password entry for the outgoing mail settings usually says "Optional", it isn't. You will need to enter your username and password.
# Save the account
# Tap the account you added
# Tap your account again
# Tap Advanced
# Check Mailbox behaviours
##'''NOTE:''' For Sent Mailbox, make sure to select the '''Sent''' folder located '''under''' the '''On the server''' section
# Click Account (or Back)
# Click Done

Helper:
https://help.one.com/hc/en-us/articles/7575077510673-Setting-up-Mail-on-iPhone-iOS-15

We also recommend that in the main email settings you enable '''Ask Before Deleting'''

===Advanced Setup===
Source: https://help.one.com/hc/en-us/articles/7575077510673-Setting-up-Mail-on-iPhone-iOS-15#step-10

Steps to properly configure IPhone Mail client so that Sent Mail, Deleted Mail, Drafts are reflected properly after syncing (back to the server):

# Open '''Settings''' > '''Mail''' > [Your account] > '''Advanced'''
# Select '''Drafts Mailbox''' > '''On the Server''' > '''Drafts'''. Return to the '''Advanced''' view.
# Select '''Sent Mailbox''' > '''On the Server''' > '''Sent'''. Return to the '''Advanced''' view.
# Select '''Deleted Mailbox''' > '''On the Server''' > '''Trash'''. Return to the '''Advanced''' view.

NOTE: Also see [[Auto Purge]].

==Mail on Mac (OS X)==

===Recommended security setting for encryption===
* IMAP set to use SSL on port 993
* SMTP to use SSL on port 587

===Basic Setup===
* Select the '''Mail menu''' and click '''Preferences'''
* Select '''Accounts section''' and click '''+''' to add account
* Enter your '''Full Name''', '''Email Address''' and '''Password''' then click '''Continue'''
* Set the '''Account Type''' as IMAP.
* Set '''Description''' to anything that will allow you to identify your account.
* The '''Incoming Mail Server''' should be set to your email server (e.g remote.yourdomain.com) please refer to your network administrator for more info.
* Enter your mailbox credentials ('''Username''' and '''Password''') and click '''Continue'''
* Tick the box '''Use Secure Sockets Layer'''. Set '''Authentication''' to Password then click '''Continue'''
* Enter the '''Description for your Outgoing Mail Server''', it does not matter what this is set to.
* The '''Outgoing Mail Server''' should be set to your email server (e.g remote.yourdomain.com) please refer to your network administrator for more info.
* Tick '''Use Authentication''' and enter your mailbox credentials ('''Username''' and '''Password''') and then click '''Continue'''
* Select '''Take account online''' then click '''Create'''

===Useful link(s)===
* http://www.names.co.uk/support/1170-how_to_set_up_an_imap_account_in_mac_mail.html

==Mail on Android ==

#From the Applications menu, select Email. This application may be named Mail on some versions of Android. Select email to add account
#Type your full email address and your password, and then select Manual.
#Select type of account to set up: IMAP
# On the Incoming server settings page, check that your email address is correct and add the following:
#*'''Domain\Username''': Type your username. If Domain and Username are separate text boxes in your version of Android, leave the Domain box empty.
#*'''Password''': Use the password that you use to access your account.
#*'''IMAP Server''': Use the address of your server. If you have a dedicated mail server this will usually be '''''remote.<yourdomain>'''''. If you are on our shared email server this is '''''webmail.supporting-role.net'''''.
#*'''Security type''' and '''Port Number'''. Select SSL on port 993 or TLS and port 143.
#On the Outgoing server settings page, add the following:
#* '''Login Required''': Yes
#* '''Username''': use same username as incoming settings
#*'''Password''': use same password as incoming settings
#*'''SMTP server''': If you have a dedicated mail server this will usually be '''''remote.<yourdomain>'''''. If you are on our shared email server this is '''''webmail.supporting-role.net'''''.
#*''' Security type''': Select TLS.
#*'''Port number''': 587. Tap Next.
===Recommended security settings for encryption===
* IMAP set to TLS on port 143
* SMTP to TLS on port 587.

==K9-Mail on Android==

===Recommended security settings for encryption===
* IMAP set to STARTTLS (always) on port 143
* SMTP to STARTTLS (always) on port 587

==Thunderbird on Windows/Mac/Linux==

===Recommended security settings for encryption===
* IMAP set to STARTTLS on port 143
* SMTP to STARTTLS on port 587

=== Adding an Email Account ===
#Click on '''Tools''' menu and choose "Account Settings" toward the end of list.
#Click on the '''Account Actions''' button in the bottom left of the new windows that appears and choose "Add Mail Account".
#Type in your full name in the first box, your email address in the second box, and the password for that email account in the third box.
#You leave the '''Remember Password''' box ticked if you want Thunderbird to remember your password. You may not want this if the computer is used by other people.
#Then click on '''Continue''' and Thunderbird will then take a few moment to detect the correct settings, which should appear as:
##Incoming = IMAP, the name of the email server, followed by STARTTLS
##Outgoing = SMTP, the name of the email server, followed by STARTTLS
##Username = your username for email
#If these setting do not look correct then you can click on "Manual Config" and type in the correct details:
##Incoming = IMAP, the name of the email server, port 143, STARTTLS, Normal password
##Outgoing = SMTP, the name of the email server, port 587, STARTTLS, Normal password
##Username (both Incoming and Outgoing) = your username for email
##And then press "Re-test".
#If that still does not work then please contact us.

NOTE: Also see [[Auto Purge]].

==Outlook 2013==

===Recommended security settings for encryption===
* IMAP set to TLS on port 143
* SMTP to TLS on port 587

==Outlook 2010==

===Recommended security settings for encryption===
* IMAP set to TLS on port 143
* SMTP to TLS on port 587

===Basic Setup===
*Go to '''File''' -> '''Info''' and click on '''Add Account'''
*Select '''Manually configure server settings or additional server types''' and click '''Next'''.
*Select '''Internet E-mail''' and click '''Next'''.
*Enter the information into the form as follows:
**'''Your Name''' - As you would like it to be seen by the recipient of the email.
**'''Email Address''' - Your email address. Be careful. Any typos will mean replies to your emails may go astray.
**'''Username''' & '''password''' - You should have been told this by us.
**'''Account Type''' - Select IMAP.
**'''Incoming Server Name''' & '''Outgoing Server Name''' - The name we have given your server.
*Click on '''More Settings''' and then on the '''Outgoing Server''' tab.
*Tick '''My outgoing server requires authentication''', and select '''Use the same settings as my incoming mail server'''.
*Click '''OK''' and then '''Next''', and then Finish.

===Advance Setup: Sent/Deleted Items===
*Once the account is set up, right-click the top level folder, select IMAP Folders, click query, and then subscribe to any additional folders (Sent, Trash, Drafts, etc).
*Go to '''File''' -> '''Account Settings''' -> '''Account Settings''', select the account you just created, and click on change. Select in turn '''Sent Items''' and '''Deleted Items''', and make sure the are pointing to the correct folders. (Also see [[Auto Purge]]).

====Useful Links====
*http://support.ecenica.com/email/setup-imap-outlook-2010/

==Outlook 2007==

===Recommended security settings for encryption===
* IMAP set to TLS on port 143
* SMTP to TLS on port 587

===Basic Setup===
*Go to '''Tools''' -> '''Email Accounts'''.
*On the E-mail tab, click '''New'''.
*Select '''Manually configure server settings or additional server types''' and click '''Next'''.
*Select '''Internet E-mail''' and click '''Next'''.
*Enter the information into the form as follows:
**'''Your Name''' - As you would like it to be seen by the recipient of the email.
**'''Email Address''' - Your email address. Be careful. Any typos will mean replies to your emails may go astray.
**'''Username''' & '''password''' - You should have been told this by us.
**'''Account Type''' - Select IMAP.
**'''Incoming Server Name''' & '''Outgoing Server Name''' - The name we have given your server.
*Click on '''More Settings''' and then on the '''Outgoing Server''' tab.
*Tick '''My outgoing server requires authentication''', and select '''Use the same settings as my incoming mail server'''.
*Click '''OK''' and then '''Next''', and then Finish.

===Advanced Setup: Sent Items===
Once the account is set up, right-click the top level folder, select IMAP Folders, click query, and then subscribe to any additional folders (Sent, Trash, Drafts, etc).
*Open your IMAP account settings via '''Tools''' -> '''Account Settings''' and double click on the IMAP account.
*Click on '''More Settings'''.
*Select the '''Folders''' tab.
*Enable the option “Save sent items in the following folder on the server”.
*Select the '''Sent''' folder.

===Useful Links===
*http://products.secureserver.net/email/email_outlook.htm


See: [[How to set up MS Outlook#Adding an Email Account|How to set up MS Outlook]]

[[Category:FAQ]]
[[Category:Email]]
[[Category:Email]]
[[Category:Draft]]
[[Category:HowTo]]

Latest revision as of 09:51, 1 May 2024

Required Setup

Your Forget About IT™ server must be mail enabled, then you will need the following settings in order to configure your email client.

Required Settings

  • Your Server Name
    • remote.<your domain name> (or mail.<your domain name>)
  • Your Server Type
    • IMAP for incoming (or to be pedantic IMAP4)
    • SMTP for outgoing
  • Your Account Username/ID
    • This is usually the same name as you use to log in to your computer in the morning, or to log into webmail.
  • Your Password
    • Hopefully you will already know this, as we cannot find out what your password is as it stored as an encrypted form.
Would you miss any of those settings, please contact your IT Support team to obtain them before continuing...

Then jump to any section below corresponding to your email client for further setup...

Mail on IPhone/IPad (iOS)

Recommended security setting for encryption

  • IMAP set to use SSL on port 993
  • SMTP to use SSL on port 587

Basic Setup

Following this guide you shall be able to configure your mail account on IPhone:

  1. Go to Settings > Mail
  2. Tap Accounts
  3. Tap Add Account
  4. Tap Other
  5. Tap Add Mail Account
  6. Enter your account details
  7. Select IMAP
  8. Enter your server settings
    1. NOTE: Although the password entry for the outgoing mail settings usually says "Optional", it isn't. You will need to enter your username and password.
  9. Save the account
  10. Tap the account you added
  11. Tap your account again
  12. Tap Advanced
  13. Check Mailbox behaviours
    1. NOTE: For Sent Mailbox, make sure to select the Sent folder located under the On the server section
  14. Click Account (or Back)
  15. Click Done

Helper: https://help.one.com/hc/en-us/articles/7575077510673-Setting-up-Mail-on-iPhone-iOS-15

We also recommend that in the main email settings you enable Ask Before Deleting

Advanced Setup

Source: https://help.one.com/hc/en-us/articles/7575077510673-Setting-up-Mail-on-iPhone-iOS-15#step-10

Steps to properly configure IPhone Mail client so that Sent Mail, Deleted Mail, Drafts are reflected properly after syncing (back to the server):

  1. Open Settings > Mail > [Your account] > Advanced
  2. Select Drafts Mailbox > On the Server > Drafts. Return to the Advanced view.
  3. Select Sent Mailbox > On the Server > Sent. Return to the Advanced view.
  4. Select Deleted Mailbox > On the Server > Trash. Return to the Advanced view.
 NOTE: Also see Auto Purge.

Mail on Mac (OS X)

Recommended security setting for encryption

  • IMAP set to use SSL on port 993
  • SMTP to use SSL on port 587

Basic Setup

  • Select the Mail menu and click Preferences
  • Select Accounts section and click + to add account
  • Enter your Full Name, Email Address and Password then click Continue
  • Set the Account Type as IMAP.
  • Set Description to anything that will allow you to identify your account.
  • The Incoming Mail Server should be set to your email server (e.g remote.yourdomain.com) please refer to your network administrator for more info.
  • Enter your mailbox credentials (Username and Password) and click Continue
  • Tick the box Use Secure Sockets Layer. Set Authentication to Password then click Continue
  • Enter the Description for your Outgoing Mail Server, it does not matter what this is set to.
  • The Outgoing Mail Server should be set to your email server (e.g remote.yourdomain.com) please refer to your network administrator for more info.
  • Tick Use Authentication and enter your mailbox credentials (Username and Password) and then click Continue
  • Select Take account online then click Create

Useful link(s)

Mail on Android

  1. From the Applications menu, select Email. This application may be named Mail on some versions of Android. Select email to add account
  2. Type your full email address and your password, and then select Manual.
  3. Select type of account to set up: IMAP
  4. On the Incoming server settings page, check that your email address is correct and add the following:
    • Domain\Username: Type your username. If Domain and Username are separate text boxes in your version of Android, leave the Domain box empty.
    • Password: Use the password that you use to access your account.
    • IMAP Server: Use the address of your server. If you have a dedicated mail server this will usually be remote.<yourdomain>. If you are on our shared email server this is webmail.supporting-role.net.
    • Security type and Port Number. Select SSL on port 993 or TLS and port 143.
  5. On the Outgoing server settings page, add the following:
    • Login Required: Yes
    • Username: use same username as incoming settings
    • Password: use same password as incoming settings
    • SMTP server: If you have a dedicated mail server this will usually be remote.<yourdomain>. If you are on our shared email server this is webmail.supporting-role.net.
    • Security type: Select TLS.
    • Port number: 587. Tap Next.

Recommended security settings for encryption

  • IMAP set to TLS on port 143
  • SMTP to TLS on port 587.

K9-Mail on Android

Recommended security settings for encryption

  • IMAP set to STARTTLS (always) on port 143
  • SMTP to STARTTLS (always) on port 587

Thunderbird on Windows/Mac/Linux

Recommended security settings for encryption

  • IMAP set to STARTTLS on port 143
  • SMTP to STARTTLS on port 587

Adding an Email Account

  1. Click on Tools menu and choose "Account Settings" toward the end of list.
  2. Click on the Account Actions button in the bottom left of the new windows that appears and choose "Add Mail Account".
  3. Type in your full name in the first box, your email address in the second box, and the password for that email account in the third box.
  4. You leave the Remember Password box ticked if you want Thunderbird to remember your password. You may not want this if the computer is used by other people.
  5. Then click on Continue and Thunderbird will then take a few moment to detect the correct settings, which should appear as:
    1. Incoming = IMAP, the name of the email server, followed by STARTTLS
    2. Outgoing = SMTP, the name of the email server, followed by STARTTLS
    3. Username = your username for email
  6. If these setting do not look correct then you can click on "Manual Config" and type in the correct details:
    1. Incoming = IMAP, the name of the email server, port 143, STARTTLS, Normal password
    2. Outgoing = SMTP, the name of the email server, port 587, STARTTLS, Normal password
    3. Username (both Incoming and Outgoing) = your username for email
    4. And then press "Re-test".
  7. If that still does not work then please contact us.
   NOTE: Also see Auto Purge.

Outlook 2013

Recommended security settings for encryption

  • IMAP set to TLS on port 143
  • SMTP to TLS on port 587

Outlook 2010

Recommended security settings for encryption

  • IMAP set to TLS on port 143
  • SMTP to TLS on port 587

Basic Setup

  • Go to File -> Info and click on Add Account
  • Select Manually configure server settings or additional server types and click Next.
  • Select Internet E-mail and click Next.
  • Enter the information into the form as follows:
    • Your Name - As you would like it to be seen by the recipient of the email.
    • Email Address - Your email address. Be careful. Any typos will mean replies to your emails may go astray.
    • Username & password - You should have been told this by us.
    • Account Type - Select IMAP.
    • Incoming Server Name & Outgoing Server Name - The name we have given your server.
  • Click on More Settings and then on the Outgoing Server tab.
  • Tick My outgoing server requires authentication, and select Use the same settings as my incoming mail server.
  • Click OK and then Next, and then Finish.

Advance Setup: Sent/Deleted Items

  • Once the account is set up, right-click the top level folder, select IMAP Folders, click query, and then subscribe to any additional folders (Sent, Trash, Drafts, etc).
  • Go to File -> Account Settings -> Account Settings, select the account you just created, and click on change. Select in turn Sent Items and Deleted Items, and make sure the are pointing to the correct folders. (Also see Auto Purge).

Useful Links

Outlook 2007

Recommended security settings for encryption

  • IMAP set to TLS on port 143
  • SMTP to TLS on port 587

Basic Setup

  • Go to Tools -> Email Accounts.
  • On the E-mail tab, click New.
  • Select Manually configure server settings or additional server types and click Next.
  • Select Internet E-mail and click Next.
  • Enter the information into the form as follows:
    • Your Name - As you would like it to be seen by the recipient of the email.
    • Email Address - Your email address. Be careful. Any typos will mean replies to your emails may go astray.
    • Username & password - You should have been told this by us.
    • Account Type - Select IMAP.
    • Incoming Server Name & Outgoing Server Name - The name we have given your server.
  • Click on More Settings and then on the Outgoing Server tab.
  • Tick My outgoing server requires authentication, and select Use the same settings as my incoming mail server.
  • Click OK and then Next, and then Finish.

Advanced Setup: Sent Items

Once the account is set up, right-click the top level folder, select IMAP Folders, click query, and then subscribe to any additional folders (Sent, Trash, Drafts, etc).

  • Open your IMAP account settings via Tools -> Account Settings and double click on the IMAP account.
  • Click on More Settings.
  • Select the Folders tab.
  • Enable the option “Save sent items in the following folder on the server”.
  • Select the Sent folder.

Useful Links


See: How to set up MS Outlook

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