How to use the SPAM folders feature (declare SPAM)
The new SPAM folders filter feature allows each user to declare SPAM directly and customise the anti-spam service to their personal needs. The feature is enabled on a server by server basis, so if you would like the feature enabled on your server, please ask us.
How it works
The following folders will automatically appear in your Inbox once we enable the feature. Once they are created they behave just like any other folder except that you do not have permission to delete them. You can, however, unsubscribe from them, but quarantined mail will still be delivered into them.
When an email arrives at the server, the server carries out a series of tests, and based on those tests, one of the following
spam-quarantine folder
Any message received detected as SPAM would be moved automatically by anti-spam system in that folder and automatically deleted after a period of time (e.g 1 month) allowing end-user to check folder prior deletion in case a false-positive may have been detected as SPAM. False positive shall be copied to declare-as-not-spam folder and move to Inbox by end-user before it is deleted automatically.
declare-as-spam folder
Any SPAM message shall be moved in that folder manually by end-user do declare it to the anti-spam system. It would then be automatically analysed by anti-spam system to improve SPAM detection company and user wise and prevent same or similar message to be received later on. Once done, message would be deleted automatically from that folder.
declare-as-not-spam folder
Any ** SPAM ** prefixed message shall be moved in that folder manually by end-user to confirm message shall not be detected as SPAM or potential SPAM (appearing with prefix in subject) It would then be automatically analysed by anti-spam system to improve detection of false-positive company and user wise. Attention! Once done, message would be deleted automatically from that folder so end-user shall be careful to keep a copy of message else-where if needed.
Emails with "POSSIBLE SPAM" in the subject
Email which the spam filter only thinks are possibly spam will have their subject changed to add "POSSIBLE SPAM" along with a spam score. This leaves it up to you to confirm message as either spam (by moving it to the "declare-as-spam" folder) or not spam (by copying it to the "declare-as-not-spam" folder).
