How to use the SPAM folders feature (declare SPAM)

The new SPAM folders filter feature allows each user to declare SPAM directly and customise the anti-spam service to their personal needs. The feature is enabled on a server by server basis, so if you would like the feature enabled on your server, please ask us.

In your Inbox the following folders will automatically appears to end-users allowing them to use the anti-spam filter...

spam-quarantine folder

Any message received detected as SPAM would be moved automatically by anti-spam system in that folder and automatically deleted after a period of time (e.g 1 month) allowing end-user to check folder prior deletion in case a false-positive may have been detected as SPAM. False positive shall be copied to declare-as-not-spam folder and move to Inbox by end-user before it is deleted automatically.

declare-as-spam folder

Any SPAM message shall be moved in that folder manually by end-user do declare it to the anti-spam system. It would then be automatically analysed by anti-spam system to improve SPAM detection company and user wise and prevent same or similar message to be received later on. Once done, message would be deleted automatically from that folder.

declare-as-not-spam folder

Any ** SPAM ** prefixed message shall be moved in that folder manually by end-user to confirm message shall not be detected as SPAM or potential SPAM (appearing with prefix in subject) It would then be automatically analysed by anti-spam system to improve detection of false-positive company and user wise. Attention! Once done, message would be deleted automatically from that folder so end-user shall be careful to keep a copy of message else-where if needed.

** SPAM ** prefixed messages

Message received not detected as SPAM but being potential SPAM would have their subject prefixed with "** SPAM **" string. This means it is up to the end-user to confirm message as SPAM (move it to declare-as-spam folder) or declare it as false-positive (copy it to declare-as-not-spam folder).