How to access the system remotely - Revision history

Richard: /* Via VPN */

2025-11-17T13:04:10Z

Via VPN

← Older revision		Revision as of 13:04, 17 November 2025
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	Once connected successfully (green status)...		Once connected successfully (green status)...

	* Open ~~the~~ Finder app (used to browse files)		* Open '''Finder''' app (used to browse files)
	* Then open the Go menu > Connect to server		* Then open the '''Go''' menu > '''Connect to server'''
	* Select the server (shall be pre-~~confirgured~~ to something like smb://server)		* '''Select''' the server (shall be pre-configured to something like smb://server)
	* Connect		* '''Connect'''
	* If prompted for authentication, use your company account credentials (same as above)		* If prompted for authentication, use your '''company account credentials''' (same as above)
	* Connect		* '''Connect'''
	* Choose a shared folder you want to access		* '''Choose''' a shared folder you want to access

	You should now be connected to it, and the server is now available in the Finder app :-)		You should now be connected to it, and the server is now available in the Finder app :-)

Richard: /* Via VPN */

2025-11-17T13:02:34Z

Via VPN

← Older revision		Revision as of 13:02, 17 November 2025
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	** password: <your_password> (you should now know it! - same as to access webmail - in doubt contact your IT support team for confirmation)		** password: <your_password> (you should now know it! - same as to access webmail - in doubt contact your IT support team for confirmation)
	* Once connected when mousing over the Tunnelblick icon you should see the connection status:		* Once connected when mousing over the Tunnelblick icon you should see the connection status:
	** Green - means connected		** '''Green''' - means connected
	** Yellow - means connecting - something is blocking the connection (e.g wrong password or else). Disconnect and try again. If issue persist contact us.		** Yellow - means connecting - something is blocking the connection (e.g wrong password or else). Disconnect and try again. If issue persist contact us.

Richard: /* Connect via VPN on Mac (OS X) */

2025-11-17T13:01:41Z

Connect via VPN on Mac (OS X)

← Older revision		Revision as of 13:01, 17 November 2025
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	* Click on Tunnelblick icon [[File:TunnelblickIcon.png\|frameless\|alt=Tunnelblick Icon]] (top right near the clock)		* Click on Tunnelblick icon [[File:TunnelblickIcon.png\|frameless\|alt=Tunnelblick Icon]] (top right near the clock)
	* Click on the '''vpn-to-office''' connection in the menu list		* Click on the '''vpn-to-office''' connection in the menu list
	* If prompted for authentication, enter your company credentials:		* If prompted for authentication, '''enter your company credentials''':
	** username: <your_username> e.g richard (you should now know it! - same as to access webmail - in doubt contact your IT support team for confirmation)		** username: <your_username> e.g richard (you should now know it! - same as to access webmail - in doubt contact your IT support team for confirmation)
	** password: <your_password> (you should now know it! - same as to access webmail - in doubt contact your IT support team for confirmation)		** password: <your_password> (you should now know it! - same as to access webmail - in doubt contact your IT support team for confirmation)

Richard: /* Connect via VPN on Mac (OS X) */

2025-11-17T13:01:19Z

Connect via VPN on Mac (OS X)

← Older revision		Revision as of 13:01, 17 November 2025
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	* Click on Tunnelblick icon [[File:TunnelblickIcon.png\|frameless\|alt=Tunnelblick Icon]] (top right near the clock)		* Click on Tunnelblick icon [[File:TunnelblickIcon.png\|frameless\|alt=Tunnelblick Icon]] (top right near the clock)
	* Click on the '''vpn-to-office''' connection in the menu list		* Click on the '''vpn-to-office''' connection in the menu list
	* If prompted for authentication, enter your ~~STM~~ credentials:		* If prompted for authentication, enter your company credentials:
	** username: <your_username> e.g ~~hilary~~ (you should now know it! - same as to access webmail - in doubt contact your IT support team for confirmation)		** username: <your_username> e.g richard (you should now know it! - same as to access webmail - in doubt contact your IT support team for confirmation)
	** password: <your_password> (you should now know it! - same as to access webmail - in doubt contact your IT support team for confirmation)		** password: <your_password> (you should now know it! - same as to access webmail - in doubt contact your IT support team for confirmation)
	* Once connected when mousing over the Tunnelblick icon you should see the connection status:		* Once connected when mousing over the Tunnelblick icon you should see the connection status:

Richard: /* Connect via VPN on Mac (OS X) */

2025-11-17T13:00:51Z

Connect via VPN on Mac (OS X)

← Older revision		Revision as of 13:00, 17 November 2025
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	Here are the quick steps:		Here are the quick steps:
	* Click on Tunnelblick icon [[File:TunnelblickIcon.png\|frameless\|alt=Tunnelblick Icon]] (top right near the clock)		* Click on Tunnelblick icon [[File:TunnelblickIcon.png\|frameless\|alt=Tunnelblick Icon]] (top right near the clock)
	* Click on the vpn-to-office connection in the menu list		* Click on the '''vpn-to-office''' connection in the menu list
	* If prompted for authentication, enter your STM credentials:		* If prompted for authentication, enter your STM credentials:
	** username: <your_username> e.g hilary (you should now know it! - same as to access webmail - in doubt contact your IT support team for confirmation)		** username: <your_username> e.g hilary (you should now know it! - same as to access webmail - in doubt contact your IT support team for confirmation)

Richard: /* Connect via VPN on Mac (OS X) */

2025-11-17T13:00:33Z

Connect via VPN on Mac (OS X)

← Older revision		Revision as of 13:00, 17 November 2025
Line 10:		Line 10:
	Here are the quick steps:		Here are the quick steps:
	* Click on Tunnelblick icon [[File:TunnelblickIcon.png\|frameless\|alt=Tunnelblick Icon]] (top right near the clock)		* Click on Tunnelblick icon [[File:TunnelblickIcon.png\|frameless\|alt=Tunnelblick Icon]] (top right near the clock)
	* Click ~~ont~~ eh vpn-to-office connection in the menu list		* Click on the vpn-to-office connection in the menu list
	* If prompted for authentication, enter your STM credentials:		* If prompted for authentication, enter your STM credentials:
	** username: <your_username> e.g hilary (you should now know it! - same as to access webmail - in doubt contact your IT support team for confirmation)		** username: <your_username> e.g hilary (you should now know it! - same as to access webmail - in doubt contact your IT support team for confirmation)

Richard: /* Connect via VPN on Mac (OS X) */

2025-11-17T13:00:06Z

Connect via VPN on Mac (OS X)

← Older revision		Revision as of 13:00, 17 November 2025
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	===Connect via VPN on Mac (OS X)===		===Connect via VPN on Mac (OS X)===
	Here are the quick steps:		Here are the quick steps:
	* Click on Tunnelblick icon		* Click on Tunnelblick icon [[File:TunnelblickIcon.png\|frameless\|alt=Tunnelblick Icon]] (top right near the clock)
	* Click ont eh vpn-to-office connection in the menu list		* Click ont eh vpn-to-office connection in the menu list
	* If prompted for authentication, enter your STM credentials:		* If prompted for authentication, enter your STM credentials:

Richard: /* VPN on Mac (OS X) */

2025-11-17T12:50:49Z

VPN on Mac (OS X)

← Older revision		Revision as of 12:50, 17 November 2025
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	Using special software installed on your computer, you can connect to your office network and browse the server, print, and most of the things you are able to do in the office. It won't be as fast as being in the office. That is just a limitation of the speed of the broadband access at both ends.		Using special software installed on your computer, you can connect to your office network and browse the server, print, and most of the things you are able to do in the office. It won't be as fast as being in the office. That is just a limitation of the speed of the broadband access at both ends.

	===VPN on Mac (OS X)===		===Connect via VPN on Mac (OS X)===
	Here are the quick steps:		Here are the quick steps:
	* Click on Tunnelblick icon		* Click on Tunnelblick icon

Richard: /* Via VPN */

2025-11-17T12:50:02Z

Via VPN

← Older revision		Revision as of 12:50, 17 November 2025
Line 6:		Line 6:

	Using special software installed on your computer, you can connect to your office network and browse the server, print, and most of the things you are able to do in the office. It won't be as fast as being in the office. That is just a limitation of the speed of the broadband access at both ends.		Using special software installed on your computer, you can connect to your office network and browse the server, print, and most of the things you are able to do in the office. It won't be as fast as being in the office. That is just a limitation of the speed of the broadband access at both ends.

			===VPN on Mac (OS X)===
			Here are the quick steps:
			* Click on Tunnelblick icon
			* Click ont eh vpn-to-office connection in the menu list
			* If prompted for authentication, enter your STM credentials:
			** username: <your_username> e.g hilary (you should now know it! - same as to access webmail - in doubt contact your IT support team for confirmation)
			** password: <your_password> (you should now know it! - same as to access webmail - in doubt contact your IT support team for confirmation)
			* Once connected when mousing over the Tunnelblick icon you should see the connection status:
			** Green - means connected
			** Yellow - means connecting - something is blocking the connection (e.g wrong password or else). Disconnect and try again. If issue persist contact us.

			Once connected successfully (green status)...

			* Open the Finder app (used to browse files)
			* Then open the Go menu > Connect to server
			* Select the server (shall be pre-confirgured to something like smb://server)
			* Connect
			* If prompted for authentication, use your company account credentials (same as above)
			* Connect
			* Choose a shared folder you want to access

			You should now be connected to it, and the server is now available in the Finder app :-)

	== Web Browser ==		== Web Browser ==

Richard at 12:41, 17 November 2025

2025-11-17T12:41:50Z

← Older revision		Revision as of 12:41, 17 November 2025
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	For example, if properly configured, and you are using the Forget About IT™ email module, you should be able to access your email using your usual email program. For more information see [[:Category:Email\|here]].		For example, if properly configured, and you are using the Forget About IT™ email module, you should be able to access your email using your usual email program. For more information see [[:Category:Email\|here]].

		⚫	== Via VPN ==

		⚫	Using special software installed on your computer, you can connect to your office network and browse the server, print, and most of the things you are able to do in the office. It won't be as fast as being in the office. That is just a limitation of the speed of the broadband access at both ends.

	== Web Browser ==		== Web Browser ==
Line 8:		Line 12:

	In any web browser, go to '''https://your_server_name/''' where '''<your_server_name>''' is the name of your server. By default, we set up '''remote.<your_domain_name>''', but it might also be '''mail.<your_domain_name>''', '''server.<your_domain_name>''' or '''office.<your_domain_name>'''. Please remember the '''s''' in http'''s'''://.		In any web browser, go to '''https://your_server_name/''' where '''<your_server_name>''' is the name of your server. By default, we set up '''remote.<your_domain_name>''', but it might also be '''mail.<your_domain_name>''', '''server.<your_domain_name>''' or '''office.<your_domain_name>'''. Please remember the '''s''' in http'''s'''://.

⚫	== Via VPN ==

⚫	Using special software installed on your computer, you can connect to your office network and browse the server, print, and most of the things you are able to do in the office. It won't be as fast as being in the office. That is just a limitation of the speed of the broadband access at both ends.

	[[Category:FAQ]]		[[Category:FAQ]]