https://wiki.supporting-role.co.uk//api.php?action=feedcontributions&feedformat=atom&user=Richard 2026-05-09T13:37:50Z User contributions MediaWiki 1.39.17 https://wiki.supporting-role.co.uk//index.php?title=How_to_access_the_system_remotely&diff=822 2025-11-17T13:04:10Z

<p>Richard: /* Via VPN */</p> <hr /> <div>There are a number of ways to access the server from outside. They are almost all available, all of the time, from all locations.<br /> <br /> For example, if properly configured, and you are using the Forget About IT&amp;trade; email module, you should be able to access your email using your usual email program. For more information see [[:Category:Email|here]].<br /> <br /> == Via VPN ==<br /> <br /> Using special software installed on your computer, you can connect to your office network and browse the server, print, and most of the things you are able to do in the office. It won't be as fast as being in the office. That is just a limitation of the speed of the broadband access at both ends.<br /> <br /> ===Connect via VPN on Mac (OS X)===<br /> Here are the quick steps:<br /> * Click on Tunnelblick icon [[File:TunnelblickIcon.png|frameless|alt=Tunnelblick Icon]] (top right near the clock)<br /> * Click on the '''vpn-to-office''' connection in the menu list<br /> * If prompted for authentication, '''enter your company credentials''':<br /> ** username: &lt;your_username&gt; e.g richard (you should now know it! - same as to access webmail - in doubt contact your IT support team for confirmation)<br /> ** password: &lt;your_password&gt; (you should now know it! - same as to access webmail - in doubt contact your IT support team for confirmation)<br /> * Once connected when mousing over the Tunnelblick icon you should see the connection status:<br /> ** '''Green''' - means connected<br /> ** Yellow - means connecting - something is blocking the connection (e.g wrong password or else). Disconnect and try again. If issue persist contact us.<br /> <br /> Once connected successfully (green status)...<br /> <br /> * Open '''Finder''' app (used to browse files) <br /> * Then open the '''Go''' menu &gt; '''Connect to server'''<br /> * '''Select''' the server (shall be pre-configured to something like smb://server)<br /> * '''Connect'''<br /> * If prompted for authentication, use your '''company account credentials''' (same as above)<br /> * '''Connect'''<br /> * '''Choose''' a shared folder you want to access <br /> <br /> You should now be connected to it, and the server is now available in the Finder app :-)<br /> <br /> == Web Browser ==<br /> <br /> Using any standards-based web browser you can access a series of web-based programs. These include a file browser (which enables you to download or upload files to and from the server; Webmail, a complete web-based email client allowing you access to all your emails; the Shared address Book system, and your Wiki.<br /> <br /> In any web browser, go to '''https://your_server_name/''' where '''&lt;your_server_name&gt;''' is the name of your server. By default, we set up '''remote.&lt;your_domain_name&gt;''', but it might also be '''mail.&lt;your_domain_name&gt;''', '''server.&lt;your_domain_name&gt;''' or '''office.&lt;your_domain_name&gt;'''. Please remember the '''s''' in http'''s'''://.<br /> <br /> [[Category:FAQ]]<br /> [[Category:Remote Access]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_access_the_system_remotely&diff=820 2025-11-17T13:02:34Z

<p>Richard: /* Via VPN */</p> <hr /> <div>There are a number of ways to access the server from outside. They are almost all available, all of the time, from all locations.<br /> <br /> For example, if properly configured, and you are using the Forget About IT&amp;trade; email module, you should be able to access your email using your usual email program. For more information see [[:Category:Email|here]].<br /> <br /> == Via VPN ==<br /> <br /> Using special software installed on your computer, you can connect to your office network and browse the server, print, and most of the things you are able to do in the office. It won't be as fast as being in the office. That is just a limitation of the speed of the broadband access at both ends.<br /> <br /> ===Connect via VPN on Mac (OS X)===<br /> Here are the quick steps:<br /> * Click on Tunnelblick icon [[File:TunnelblickIcon.png|frameless|alt=Tunnelblick Icon]] (top right near the clock)<br /> * Click on the '''vpn-to-office''' connection in the menu list<br /> * If prompted for authentication, '''enter your company credentials''':<br /> ** username: &lt;your_username&gt; e.g richard (you should now know it! - same as to access webmail - in doubt contact your IT support team for confirmation)<br /> ** password: &lt;your_password&gt; (you should now know it! - same as to access webmail - in doubt contact your IT support team for confirmation)<br /> * Once connected when mousing over the Tunnelblick icon you should see the connection status:<br /> ** '''Green''' - means connected<br /> ** Yellow - means connecting - something is blocking the connection (e.g wrong password or else). Disconnect and try again. If issue persist contact us.<br /> <br /> Once connected successfully (green status)...<br /> <br /> * Open the Finder app (used to browse files) <br /> * Then open the Go menu &gt; Connect to server<br /> * Select the server (shall be pre-confirgured to something like smb://server)<br /> * Connect<br /> * If prompted for authentication, use your company account credentials (same as above)<br /> * Connect<br /> * Choose a shared folder you want to access <br /> <br /> You should now be connected to it, and the server is now available in the Finder app :-)<br /> <br /> == Web Browser ==<br /> <br /> Using any standards-based web browser you can access a series of web-based programs. These include a file browser (which enables you to download or upload files to and from the server; Webmail, a complete web-based email client allowing you access to all your emails; the Shared address Book system, and your Wiki.<br /> <br /> In any web browser, go to '''https://your_server_name/''' where '''&lt;your_server_name&gt;''' is the name of your server. By default, we set up '''remote.&lt;your_domain_name&gt;''', but it might also be '''mail.&lt;your_domain_name&gt;''', '''server.&lt;your_domain_name&gt;''' or '''office.&lt;your_domain_name&gt;'''. Please remember the '''s''' in http'''s'''://.<br /> <br /> [[Category:FAQ]]<br /> [[Category:Remote Access]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_access_the_system_remotely&diff=819 2025-11-17T13:01:41Z

<p>Richard: /* Connect via VPN on Mac (OS X) */</p> <hr /> <div>There are a number of ways to access the server from outside. They are almost all available, all of the time, from all locations.<br /> <br /> For example, if properly configured, and you are using the Forget About IT&amp;trade; email module, you should be able to access your email using your usual email program. For more information see [[:Category:Email|here]].<br /> <br /> == Via VPN ==<br /> <br /> Using special software installed on your computer, you can connect to your office network and browse the server, print, and most of the things you are able to do in the office. It won't be as fast as being in the office. That is just a limitation of the speed of the broadband access at both ends.<br /> <br /> ===Connect via VPN on Mac (OS X)===<br /> Here are the quick steps:<br /> * Click on Tunnelblick icon [[File:TunnelblickIcon.png|frameless|alt=Tunnelblick Icon]] (top right near the clock)<br /> * Click on the '''vpn-to-office''' connection in the menu list<br /> * If prompted for authentication, '''enter your company credentials''':<br /> ** username: &lt;your_username&gt; e.g richard (you should now know it! - same as to access webmail - in doubt contact your IT support team for confirmation)<br /> ** password: &lt;your_password&gt; (you should now know it! - same as to access webmail - in doubt contact your IT support team for confirmation)<br /> * Once connected when mousing over the Tunnelblick icon you should see the connection status:<br /> ** Green - means connected<br /> ** Yellow - means connecting - something is blocking the connection (e.g wrong password or else). Disconnect and try again. If issue persist contact us.<br /> <br /> Once connected successfully (green status)...<br /> <br /> * Open the Finder app (used to browse files) <br /> * Then open the Go menu &gt; Connect to server<br /> * Select the server (shall be pre-confirgured to something like smb://server)<br /> * Connect<br /> * If prompted for authentication, use your company account credentials (same as above)<br /> * Connect<br /> * Choose a shared folder you want to access <br /> <br /> You should now be connected to it, and the server is now available in the Finder app :-)<br /> <br /> == Web Browser ==<br /> <br /> Using any standards-based web browser you can access a series of web-based programs. These include a file browser (which enables you to download or upload files to and from the server; Webmail, a complete web-based email client allowing you access to all your emails; the Shared address Book system, and your Wiki.<br /> <br /> In any web browser, go to '''https://your_server_name/''' where '''&lt;your_server_name&gt;''' is the name of your server. By default, we set up '''remote.&lt;your_domain_name&gt;''', but it might also be '''mail.&lt;your_domain_name&gt;''', '''server.&lt;your_domain_name&gt;''' or '''office.&lt;your_domain_name&gt;'''. Please remember the '''s''' in http'''s'''://.<br /> <br /> [[Category:FAQ]]<br /> [[Category:Remote Access]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_access_the_system_remotely&diff=818 2025-11-17T13:01:19Z

<p>Richard: /* Connect via VPN on Mac (OS X) */</p> <hr /> <div>There are a number of ways to access the server from outside. They are almost all available, all of the time, from all locations.<br /> <br /> For example, if properly configured, and you are using the Forget About IT&amp;trade; email module, you should be able to access your email using your usual email program. For more information see [[:Category:Email|here]].<br /> <br /> == Via VPN ==<br /> <br /> Using special software installed on your computer, you can connect to your office network and browse the server, print, and most of the things you are able to do in the office. It won't be as fast as being in the office. That is just a limitation of the speed of the broadband access at both ends.<br /> <br /> ===Connect via VPN on Mac (OS X)===<br /> Here are the quick steps:<br /> * Click on Tunnelblick icon [[File:TunnelblickIcon.png|frameless|alt=Tunnelblick Icon]] (top right near the clock)<br /> * Click on the '''vpn-to-office''' connection in the menu list<br /> * If prompted for authentication, enter your company credentials:<br /> ** username: &lt;your_username&gt; e.g richard (you should now know it! - same as to access webmail - in doubt contact your IT support team for confirmation)<br /> ** password: &lt;your_password&gt; (you should now know it! - same as to access webmail - in doubt contact your IT support team for confirmation)<br /> * Once connected when mousing over the Tunnelblick icon you should see the connection status:<br /> ** Green - means connected<br /> ** Yellow - means connecting - something is blocking the connection (e.g wrong password or else). Disconnect and try again. If issue persist contact us.<br /> <br /> Once connected successfully (green status)...<br /> <br /> * Open the Finder app (used to browse files) <br /> * Then open the Go menu &gt; Connect to server<br /> * Select the server (shall be pre-confirgured to something like smb://server)<br /> * Connect<br /> * If prompted for authentication, use your company account credentials (same as above)<br /> * Connect<br /> * Choose a shared folder you want to access <br /> <br /> You should now be connected to it, and the server is now available in the Finder app :-)<br /> <br /> == Web Browser ==<br /> <br /> Using any standards-based web browser you can access a series of web-based programs. These include a file browser (which enables you to download or upload files to and from the server; Webmail, a complete web-based email client allowing you access to all your emails; the Shared address Book system, and your Wiki.<br /> <br /> In any web browser, go to '''https://your_server_name/''' where '''&lt;your_server_name&gt;''' is the name of your server. By default, we set up '''remote.&lt;your_domain_name&gt;''', but it might also be '''mail.&lt;your_domain_name&gt;''', '''server.&lt;your_domain_name&gt;''' or '''office.&lt;your_domain_name&gt;'''. Please remember the '''s''' in http'''s'''://.<br /> <br /> [[Category:FAQ]]<br /> [[Category:Remote Access]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_access_the_system_remotely&diff=817 2025-11-17T13:00:51Z

<p>Richard: /* Connect via VPN on Mac (OS X) */</p> <hr /> <div>There are a number of ways to access the server from outside. They are almost all available, all of the time, from all locations.<br /> <br /> For example, if properly configured, and you are using the Forget About IT&amp;trade; email module, you should be able to access your email using your usual email program. For more information see [[:Category:Email|here]].<br /> <br /> == Via VPN ==<br /> <br /> Using special software installed on your computer, you can connect to your office network and browse the server, print, and most of the things you are able to do in the office. It won't be as fast as being in the office. That is just a limitation of the speed of the broadband access at both ends.<br /> <br /> ===Connect via VPN on Mac (OS X)===<br /> Here are the quick steps:<br /> * Click on Tunnelblick icon [[File:TunnelblickIcon.png|frameless|alt=Tunnelblick Icon]] (top right near the clock)<br /> * Click on the '''vpn-to-office''' connection in the menu list<br /> * If prompted for authentication, enter your STM credentials:<br /> ** username: &lt;your_username&gt; e.g hilary (you should now know it! - same as to access webmail - in doubt contact your IT support team for confirmation)<br /> ** password: &lt;your_password&gt; (you should now know it! - same as to access webmail - in doubt contact your IT support team for confirmation)<br /> * Once connected when mousing over the Tunnelblick icon you should see the connection status:<br /> ** Green - means connected<br /> ** Yellow - means connecting - something is blocking the connection (e.g wrong password or else). Disconnect and try again. If issue persist contact us.<br /> <br /> Once connected successfully (green status)...<br /> <br /> * Open the Finder app (used to browse files) <br /> * Then open the Go menu &gt; Connect to server<br /> * Select the server (shall be pre-confirgured to something like smb://server)<br /> * Connect<br /> * If prompted for authentication, use your company account credentials (same as above)<br /> * Connect<br /> * Choose a shared folder you want to access <br /> <br /> You should now be connected to it, and the server is now available in the Finder app :-)<br /> <br /> == Web Browser ==<br /> <br /> Using any standards-based web browser you can access a series of web-based programs. These include a file browser (which enables you to download or upload files to and from the server; Webmail, a complete web-based email client allowing you access to all your emails; the Shared address Book system, and your Wiki.<br /> <br /> In any web browser, go to '''https://your_server_name/''' where '''&lt;your_server_name&gt;''' is the name of your server. By default, we set up '''remote.&lt;your_domain_name&gt;''', but it might also be '''mail.&lt;your_domain_name&gt;''', '''server.&lt;your_domain_name&gt;''' or '''office.&lt;your_domain_name&gt;'''. Please remember the '''s''' in http'''s'''://.<br /> <br /> [[Category:FAQ]]<br /> [[Category:Remote Access]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_access_the_system_remotely&diff=816 2025-11-17T13:00:33Z

<p>Richard: /* Connect via VPN on Mac (OS X) */</p> <hr /> <div>There are a number of ways to access the server from outside. They are almost all available, all of the time, from all locations.<br /> <br /> For example, if properly configured, and you are using the Forget About IT&amp;trade; email module, you should be able to access your email using your usual email program. For more information see [[:Category:Email|here]].<br /> <br /> == Via VPN ==<br /> <br /> Using special software installed on your computer, you can connect to your office network and browse the server, print, and most of the things you are able to do in the office. It won't be as fast as being in the office. That is just a limitation of the speed of the broadband access at both ends.<br /> <br /> ===Connect via VPN on Mac (OS X)===<br /> Here are the quick steps:<br /> * Click on Tunnelblick icon [[File:TunnelblickIcon.png|frameless|alt=Tunnelblick Icon]] (top right near the clock)<br /> * Click on the **vpn-to-office** connection in the menu list<br /> * If prompted for authentication, enter your STM credentials:<br /> ** username: &lt;your_username&gt; e.g hilary (you should now know it! - same as to access webmail - in doubt contact your IT support team for confirmation)<br /> ** password: &lt;your_password&gt; (you should now know it! - same as to access webmail - in doubt contact your IT support team for confirmation)<br /> * Once connected when mousing over the Tunnelblick icon you should see the connection status:<br /> ** Green - means connected<br /> ** Yellow - means connecting - something is blocking the connection (e.g wrong password or else). Disconnect and try again. If issue persist contact us.<br /> <br /> Once connected successfully (green status)...<br /> <br /> * Open the Finder app (used to browse files) <br /> * Then open the Go menu &gt; Connect to server<br /> * Select the server (shall be pre-confirgured to something like smb://server)<br /> * Connect<br /> * If prompted for authentication, use your company account credentials (same as above)<br /> * Connect<br /> * Choose a shared folder you want to access <br /> <br /> You should now be connected to it, and the server is now available in the Finder app :-)<br /> <br /> == Web Browser ==<br /> <br /> Using any standards-based web browser you can access a series of web-based programs. These include a file browser (which enables you to download or upload files to and from the server; Webmail, a complete web-based email client allowing you access to all your emails; the Shared address Book system, and your Wiki.<br /> <br /> In any web browser, go to '''https://your_server_name/''' where '''&lt;your_server_name&gt;''' is the name of your server. By default, we set up '''remote.&lt;your_domain_name&gt;''', but it might also be '''mail.&lt;your_domain_name&gt;''', '''server.&lt;your_domain_name&gt;''' or '''office.&lt;your_domain_name&gt;'''. Please remember the '''s''' in http'''s'''://.<br /> <br /> [[Category:FAQ]]<br /> [[Category:Remote Access]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_access_the_system_remotely&diff=815 2025-11-17T13:00:06Z

<p>Richard: /* Connect via VPN on Mac (OS X) */</p> <hr /> <div>There are a number of ways to access the server from outside. They are almost all available, all of the time, from all locations.<br /> <br /> For example, if properly configured, and you are using the Forget About IT&amp;trade; email module, you should be able to access your email using your usual email program. For more information see [[:Category:Email|here]].<br /> <br /> == Via VPN ==<br /> <br /> Using special software installed on your computer, you can connect to your office network and browse the server, print, and most of the things you are able to do in the office. It won't be as fast as being in the office. That is just a limitation of the speed of the broadband access at both ends.<br /> <br /> ===Connect via VPN on Mac (OS X)===<br /> Here are the quick steps:<br /> * Click on Tunnelblick icon [[File:TunnelblickIcon.png|frameless|alt=Tunnelblick Icon]] (top right near the clock)<br /> * Click ont eh vpn-to-office connection in the menu list<br /> * If prompted for authentication, enter your STM credentials:<br /> ** username: &lt;your_username&gt; e.g hilary (you should now know it! - same as to access webmail - in doubt contact your IT support team for confirmation)<br /> ** password: &lt;your_password&gt; (you should now know it! - same as to access webmail - in doubt contact your IT support team for confirmation)<br /> * Once connected when mousing over the Tunnelblick icon you should see the connection status:<br /> ** Green - means connected<br /> ** Yellow - means connecting - something is blocking the connection (e.g wrong password or else). Disconnect and try again. If issue persist contact us.<br /> <br /> Once connected successfully (green status)...<br /> <br /> * Open the Finder app (used to browse files) <br /> * Then open the Go menu &gt; Connect to server<br /> * Select the server (shall be pre-confirgured to something like smb://server)<br /> * Connect<br /> * If prompted for authentication, use your company account credentials (same as above)<br /> * Connect<br /> * Choose a shared folder you want to access <br /> <br /> You should now be connected to it, and the server is now available in the Finder app :-)<br /> <br /> == Web Browser ==<br /> <br /> Using any standards-based web browser you can access a series of web-based programs. These include a file browser (which enables you to download or upload files to and from the server; Webmail, a complete web-based email client allowing you access to all your emails; the Shared address Book system, and your Wiki.<br /> <br /> In any web browser, go to '''https://your_server_name/''' where '''&lt;your_server_name&gt;''' is the name of your server. By default, we set up '''remote.&lt;your_domain_name&gt;''', but it might also be '''mail.&lt;your_domain_name&gt;''', '''server.&lt;your_domain_name&gt;''' or '''office.&lt;your_domain_name&gt;'''. Please remember the '''s''' in http'''s'''://.<br /> <br /> [[Category:FAQ]]<br /> [[Category:Remote Access]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=File:TunnelblickIcon.png&diff=814 2025-11-17T12:56:07Z

<p>Richard: </p> <hr /> <div>Tunnelblick Icon</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_access_the_system_remotely&diff=813 2025-11-17T12:50:49Z

<p>Richard: /* VPN on Mac (OS X) */</p> <hr /> <div>There are a number of ways to access the server from outside. They are almost all available, all of the time, from all locations.<br /> <br /> For example, if properly configured, and you are using the Forget About IT&amp;trade; email module, you should be able to access your email using your usual email program. For more information see [[:Category:Email|here]].<br /> <br /> == Via VPN ==<br /> <br /> Using special software installed on your computer, you can connect to your office network and browse the server, print, and most of the things you are able to do in the office. It won't be as fast as being in the office. That is just a limitation of the speed of the broadband access at both ends.<br /> <br /> ===Connect via VPN on Mac (OS X)===<br /> Here are the quick steps:<br /> * Click on Tunnelblick icon <br /> * Click ont eh vpn-to-office connection in the menu list<br /> * If prompted for authentication, enter your STM credentials:<br /> ** username: &lt;your_username&gt; e.g hilary (you should now know it! - same as to access webmail - in doubt contact your IT support team for confirmation)<br /> ** password: &lt;your_password&gt; (you should now know it! - same as to access webmail - in doubt contact your IT support team for confirmation)<br /> * Once connected when mousing over the Tunnelblick icon you should see the connection status:<br /> ** Green - means connected<br /> ** Yellow - means connecting - something is blocking the connection (e.g wrong password or else). Disconnect and try again. If issue persist contact us.<br /> <br /> Once connected successfully (green status)...<br /> <br /> * Open the Finder app (used to browse files) <br /> * Then open the Go menu &gt; Connect to server<br /> * Select the server (shall be pre-confirgured to something like smb://server)<br /> * Connect<br /> * If prompted for authentication, use your company account credentials (same as above)<br /> * Connect<br /> * Choose a shared folder you want to access <br /> <br /> You should now be connected to it, and the server is now available in the Finder app :-)<br /> <br /> == Web Browser ==<br /> <br /> Using any standards-based web browser you can access a series of web-based programs. These include a file browser (which enables you to download or upload files to and from the server; Webmail, a complete web-based email client allowing you access to all your emails; the Shared address Book system, and your Wiki.<br /> <br /> In any web browser, go to '''https://your_server_name/''' where '''&lt;your_server_name&gt;''' is the name of your server. By default, we set up '''remote.&lt;your_domain_name&gt;''', but it might also be '''mail.&lt;your_domain_name&gt;''', '''server.&lt;your_domain_name&gt;''' or '''office.&lt;your_domain_name&gt;'''. Please remember the '''s''' in http'''s'''://.<br /> <br /> [[Category:FAQ]]<br /> [[Category:Remote Access]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_access_the_system_remotely&diff=812 2025-11-17T12:50:02Z

<p>Richard: /* Via VPN */</p> <hr /> <div>There are a number of ways to access the server from outside. They are almost all available, all of the time, from all locations.<br /> <br /> For example, if properly configured, and you are using the Forget About IT&amp;trade; email module, you should be able to access your email using your usual email program. For more information see [[:Category:Email|here]].<br /> <br /> == Via VPN ==<br /> <br /> Using special software installed on your computer, you can connect to your office network and browse the server, print, and most of the things you are able to do in the office. It won't be as fast as being in the office. That is just a limitation of the speed of the broadband access at both ends.<br /> <br /> ===VPN on Mac (OS X)===<br /> Here are the quick steps:<br /> * Click on Tunnelblick icon <br /> * Click ont eh vpn-to-office connection in the menu list<br /> * If prompted for authentication, enter your STM credentials:<br /> ** username: &lt;your_username&gt; e.g hilary (you should now know it! - same as to access webmail - in doubt contact your IT support team for confirmation)<br /> ** password: &lt;your_password&gt; (you should now know it! - same as to access webmail - in doubt contact your IT support team for confirmation)<br /> * Once connected when mousing over the Tunnelblick icon you should see the connection status:<br /> ** Green - means connected<br /> ** Yellow - means connecting - something is blocking the connection (e.g wrong password or else). Disconnect and try again. If issue persist contact us.<br /> <br /> Once connected successfully (green status)...<br /> <br /> * Open the Finder app (used to browse files) <br /> * Then open the Go menu &gt; Connect to server<br /> * Select the server (shall be pre-confirgured to something like smb://server)<br /> * Connect<br /> * If prompted for authentication, use your company account credentials (same as above)<br /> * Connect<br /> * Choose a shared folder you want to access <br /> <br /> You should now be connected to it, and the server is now available in the Finder app :-)<br /> <br /> == Web Browser ==<br /> <br /> Using any standards-based web browser you can access a series of web-based programs. These include a file browser (which enables you to download or upload files to and from the server; Webmail, a complete web-based email client allowing you access to all your emails; the Shared address Book system, and your Wiki.<br /> <br /> In any web browser, go to '''https://your_server_name/''' where '''&lt;your_server_name&gt;''' is the name of your server. By default, we set up '''remote.&lt;your_domain_name&gt;''', but it might also be '''mail.&lt;your_domain_name&gt;''', '''server.&lt;your_domain_name&gt;''' or '''office.&lt;your_domain_name&gt;'''. Please remember the '''s''' in http'''s'''://.<br /> <br /> [[Category:FAQ]]<br /> [[Category:Remote Access]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_access_the_system_remotely&diff=811 2025-11-17T12:41:50Z

<p>Richard: </p> <hr /> <div>There are a number of ways to access the server from outside. They are almost all available, all of the time, from all locations.<br /> <br /> For example, if properly configured, and you are using the Forget About IT&amp;trade; email module, you should be able to access your email using your usual email program. For more information see [[:Category:Email|here]].<br /> <br /> == Via VPN ==<br /> <br /> Using special software installed on your computer, you can connect to your office network and browse the server, print, and most of the things you are able to do in the office. It won't be as fast as being in the office. That is just a limitation of the speed of the broadband access at both ends.<br /> <br /> == Web Browser ==<br /> <br /> Using any standards-based web browser you can access a series of web-based programs. These include a file browser (which enables you to download or upload files to and from the server; Webmail, a complete web-based email client allowing you access to all your emails; the Shared address Book system, and your Wiki.<br /> <br /> In any web browser, go to '''https://your_server_name/''' where '''&lt;your_server_name&gt;''' is the name of your server. By default, we set up '''remote.&lt;your_domain_name&gt;''', but it might also be '''mail.&lt;your_domain_name&gt;''', '''server.&lt;your_domain_name&gt;''' or '''office.&lt;your_domain_name&gt;'''. Please remember the '''s''' in http'''s'''://.<br /> <br /> [[Category:FAQ]]<br /> [[Category:Remote Access]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_access_the_system_remotely&diff=810 2025-11-17T12:40:51Z

<p>Richard: /* Via OpenVPN */</p> <hr /> <div>There are a number of ways to access the server from outside. They are almost all available, all of the time, from all locations.<br /> <br /> For example, if properly configured, and you are using the Forget About IT&amp;trade; email module, you should be able to access your email using your usual email program. For more information see [[:Category:Email|here]].<br /> <br /> == Web Browser ==<br /> <br /> Using any standards-based web browser you can access a series of web-based programs. These include a file browser (which enables you to download or upload files to and from the server; Webmail, a complete web-based email client allowing you access to all your emails; the Shared address Book system, and your Wiki.<br /> <br /> In any web browser, go to '''https://your_server_name/''' where '''&lt;your_server_name&gt;''' is the name of your server. By default, we set up '''remote.&lt;your_domain_name&gt;''', but it might also be '''mail.&lt;your_domain_name&gt;''', '''server.&lt;your_domain_name&gt;''' or '''office.&lt;your_domain_name&gt;'''. Please remember the '''s''' in http'''s'''://.<br /> <br /> == Via VPN ==<br /> <br /> Using special software installed on your computer, you can connect to your office network and browse the server, print, and most of the things you are able to do in the office. It won't be as fast as being in the office. That is just a limitation of the speed of the broadband access at both ends.<br /> <br /> [[Category:FAQ]]<br /> [[Category:Remote Access]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=Main_Page&diff=809 2025-11-17T12:36:35Z

<p>Richard: </p> <hr /> <div>&lt;big&gt;'''Welcome to the Supporting Role&amp;reg; Ltd help pages'''&lt;/big&gt;<br /> <br /> These pages have been written to help and assist our clients to get the best from our IT solution. Below you will find links to common topics, and you can search for keywords using the search facility to the left of this text.<br /> <br /> == Frequently Asked Questions (FAQs) ==<br /> === Remote Access ===<br /> &lt;DynamicPageList&gt;<br /> category = FAQ<br /> category = Remote Access<br /> ordermethod = popularity<br /> order = ascending<br /> &lt;/DynamicPageList&gt;<br /> === Email ===<br /> &lt;DynamicPageList&gt;<br /> category = FAQ<br /> category = Email<br /> ordermethod = popularity<br /> order = ascending<br /> &lt;/DynamicPageList&gt;<br /> === Contacts ===<br /> &lt;DynamicPageList&gt;<br /> category = FAQ<br /> category = Contacts<br /> ordermethod = popularity<br /> &lt;/DynamicPageList&gt;<br /> === Calendar ===<br /> &lt;DynamicPageList&gt;<br /> category = FAQ<br /> category = Calendar<br /> ordermethod = popularity<br /> &lt;/DynamicPageList&gt;<br /> === Files ===<br /> &lt;DynamicPageList&gt;<br /> category = FAQ<br /> category = Files<br /> ordermethod = popularity<br /> &lt;/DynamicPageList&gt;<br /> === Wiki ===<br /> &lt;DynamicPageList&gt;<br /> category = FAQ<br /> category = Wiki<br /> ordermethod = popularity<br /> &lt;/DynamicPageList&gt;<br /> === User Account ===<br /> &lt;DynamicPageList&gt;<br /> category = FAQ<br /> category = User Account<br /> ordermethod = popularity<br /> &lt;/DynamicPageList&gt;<br /> === Domain ===<br /> &lt;DynamicPageList&gt;<br /> category = FAQ<br /> category = Domain<br /> ordermethod = popularity<br /> &lt;/DynamicPageList&gt;<br /> == Knowledge Base (General IT Knowledge) ==<br /> &lt;DynamicPageList&gt;<br /> category = KB<br /> ordermethod = popularity<br /> &lt;/DynamicPageList&gt;<br /> == Troubleshooting Guides ==<br /> &lt;DynamicPageList&gt;<br /> category = TG<br /> ordermethod = popularity<br /> &lt;/DynamicPageList&gt;<br /> == Business Continuity ==<br /> &lt;DynamicPageList&gt;<br /> category = Business Continuity<br /> ordermethod = popularity<br /> &lt;/DynamicPageList&gt;<br /> &lt;DynamicPageList&gt;<br /> category = FAQ<br /> notcategory = Remote Access<br /> notcategory = Email<br /> notcategory = Contacts<br /> notcategory = Calendar<br /> notcategory = Files<br /> notcategory = Wiki<br /> notcategory = User Account<br /> notcategory = Domain<br /> ordermethod = popularity<br /> suppresserrors = true<br /> &lt;/DynamicPageList&gt;</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_setup_my_DNS_records&diff=807 2024-05-01T09:55:58Z

<p>Richard: /* Email Reputation */</p> <hr /> <div>For a fabit system we require a number of DNS entries for your domain name. Not every situation is the same, but this is how we normally do it:<br /> <br /> ==Dedicated Email Server==<br /> <br /> * mail.&lt;yourdomain&gt;. is set to the external IP address of your mail server.<br /> * remote.&lt;yourdomain&gt;. is set to be a CNAME pointing at your fabit server (eg aa000019.uk.fabit.net.).<br /> * www.&lt;yourdomain&gt;. is usually set to be a CNAME pointing at the server hosting your website, (eg web1.uk.fabit.net.) <br /> <br /> :Incomplete<br /> <br /> ==Shared Email Server==<br /> For the shared email server the settigns are below<br /> ===MX Records===<br /> At a minimum we need some MX ('''M'''ail e'''X'''change) records. We usually set up four MX:<br /> <br /> * @ MX 10 webmail.supporting-role.net.<br /> * @ MX 20 mx1.uk.fabit.net.<br /> * @ MX 30 mx2.uk.fabit.net.<br /> * @ MX 40 mx3.uk.fabit.net.<br /> <br /> ===Auto Configuration===<br /> For autoconfiguration to work we need the following three CNAME records:<br /> * mail CNAME webmail.supporting-role.net.<br /> * autodiscover CNAME webmail.supporting-role.net.<br /> * autoconfig CNAME webmail.supporting-role.net.<br /> <br /> ===Email Reputation===<br /> For the best possible anti-spoofing and email reputation we need an SPF (Sender Policy Framework) record, a DKIM (Domain Key Identified Mail) record and a DMARC (Domain-based Message Authentication Reporting &amp; Conformance) record:<br /> * @ TXT &quot;v=spf1 a mx include:_spf.client.uk.fabit.net -all&quot;<br /> * mail._domainkey CNAME webmail._domainkey.supporting-role.net.<br /> * _dmarc TXT &quot;v=DMARC1; p=reject&quot;<br /> <br /> NB For more information on DNS, please read [[What is DNS]].<br /> <br /> [[Category:FAQ]]<br /> [[Category:Domain]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_set_up_my_email_account&diff=806 2024-05-01T09:51:35Z

<p>Richard: /* Advanced Setup */</p> <hr /> <div><br /> == Required Setup ==<br /> <br /> Your Forget About IT&amp;trade; server must be mail enabled, then you will need the following settings in order to configure your email client.<br /> <br /> == Required Settings ==<br /> <br /> *Your '''Server Name'''<br /> **'''remote.&lt;''your domain name''&gt;''' (or '''mail.&lt;''your domain name''&gt;''')<br /> *Your '''Server Type'''<br /> **'''IMAP''' for incoming (or to be pedantic IMAP4)<br /> **'''SMTP''' for outgoing<br /> *Your '''Account Username/ID''' <br /> ** This is usually the same name as you use to log in to your computer in the morning, or to log into webmail.<br /> *Your '''Password''' <br /> **Hopefully you will already know this, as we cannot find out what your password is as it stored as an encrypted form.<br /> <br /> Would you miss any of those settings, please contact your IT Support team to obtain them before continuing...<br /> <br /> Then jump to any section below corresponding to your email client for further setup...<br /> <br /> ==Mail on IPhone/IPad (iOS)==<br /> <br /> ===Recommended security setting for encryption===<br /> * IMAP set to use SSL on port 993<br /> * SMTP to use SSL on port 587<br /> <br /> ===Basic Setup===<br /> <br /> Following this guide you shall be able to configure your mail account on IPhone:<br /> <br /> # Go to Settings &gt; Mail<br /> # Tap Accounts<br /> # Tap Add Account<br /> # Tap Other<br /> # Tap Add Mail Account<br /> # Enter your account details<br /> # Select IMAP<br /> # Enter your server settings<br /> ##'''NOTE:''' Although the password entry for the outgoing mail settings usually says &quot;Optional&quot;, it isn't. You will need to enter your username and password.<br /> # Save the account<br /> # Tap the account you added<br /> # Tap your account again<br /> # Tap Advanced<br /> # Check Mailbox behaviours<br /> ##'''NOTE:''' For Sent Mailbox, make sure to select the '''Sent''' folder located '''under''' the '''On the server''' section<br /> # Click Account (or Back)<br /> # Click Done<br /> <br /> Helper:<br /> https://help.one.com/hc/en-us/articles/7575077510673-Setting-up-Mail-on-iPhone-iOS-15<br /> <br /> We also recommend that in the main email settings you enable '''Ask Before Deleting'''<br /> <br /> ===Advanced Setup===<br /> Source: https://help.one.com/hc/en-us/articles/7575077510673-Setting-up-Mail-on-iPhone-iOS-15#step-10<br /> <br /> Steps to properly configure IPhone Mail client so that Sent Mail, Deleted Mail, Drafts are reflected properly after syncing (back to the server):<br /> <br /> # Open '''Settings''' &gt; '''Mail''' &gt; [Your account] &gt; '''Advanced'''<br /> # Select '''Drafts Mailbox''' &gt; '''On the Server''' &gt; '''Drafts'''. Return to the '''Advanced''' view.<br /> # Select '''Sent Mailbox''' &gt; '''On the Server''' &gt; '''Sent'''. Return to the '''Advanced''' view.<br /> # Select '''Deleted Mailbox''' &gt; '''On the Server''' &gt; '''Trash'''. Return to the '''Advanced''' view.<br /> <br /> NOTE: Also see [[Auto Purge]].<br /> <br /> ==Mail on Mac (OS X)==<br /> <br /> ===Recommended security setting for encryption===<br /> * IMAP set to use SSL on port 993<br /> * SMTP to use SSL on port 587<br /> <br /> ===Basic Setup===<br /> * Select the '''Mail menu''' and click '''Preferences'''<br /> * Select '''Accounts section''' and click '''+''' to add account<br /> * Enter your '''Full Name''', '''Email Address''' and '''Password''' then click '''Continue'''<br /> * Set the '''Account Type''' as IMAP. <br /> * Set '''Description''' to anything that will allow you to identify your account. <br /> * The '''Incoming Mail Server''' should be set to your email server (e.g remote.yourdomain.com) please refer to your network administrator for more info. <br /> * Enter your mailbox credentials ('''Username''' and '''Password''') and click '''Continue'''<br /> * Tick the box '''Use Secure Sockets Layer'''. Set '''Authentication''' to Password then click '''Continue'''<br /> * Enter the '''Description for your Outgoing Mail Server''', it does not matter what this is set to. <br /> * The '''Outgoing Mail Server''' should be set to your email server (e.g remote.yourdomain.com) please refer to your network administrator for more info.<br /> * Tick '''Use Authentication''' and enter your mailbox credentials ('''Username''' and '''Password''') and then click '''Continue'''<br /> * Select '''Take account online''' then click '''Create'''<br /> <br /> ===Useful link(s)===<br /> * http://www.names.co.uk/support/1170-how_to_set_up_an_imap_account_in_mac_mail.html<br /> <br /> ==Mail on Android ==<br /> <br /> #From the Applications menu, select Email. This application may be named Mail on some versions of Android. Select email to add account<br /> #Type your full email address and your password, and then select Manual.<br /> #Select type of account to set up: IMAP<br /> # On the Incoming server settings page, check that your email address is correct and add the following:<br /> #*'''Domain\Username''': Type your username. If Domain and Username are separate text boxes in your version of Android, leave the Domain box empty.<br /> #*'''Password''': Use the password that you use to access your account.<br /> #*'''IMAP Server''': Use the address of your server. If you have a dedicated mail server this will usually be '''''remote.&lt;yourdomain&gt;'''''. If you are on our shared email server this is '''''webmail.supporting-role.net'''''.<br /> #*'''Security type''' and '''Port Number'''. Select SSL on port 993 or TLS and port 143.<br /> #On the Outgoing server settings page, add the following:<br /> #* '''Login Required''': Yes <br /> #* '''Username''': use same username as incoming settings <br /> #*'''Password''': use same password as incoming settings <br /> #*'''SMTP server''': If you have a dedicated mail server this will usually be '''''remote.&lt;yourdomain&gt;'''''. If you are on our shared email server this is '''''webmail.supporting-role.net'''''.<br /> #*''' Security type''': Select TLS.<br /> #*'''Port number''': 587. Tap Next.<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to TLS on port 143<br /> * SMTP to TLS on port 587.<br /> <br /> ==K9-Mail on Android==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to STARTTLS (always) on port 143<br /> * SMTP to STARTTLS (always) on port 587<br /> <br /> ==Thunderbird on Windows/Mac/Linux==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to STARTTLS on port 143<br /> * SMTP to STARTTLS on port 587<br /> <br /> === Adding an Email Account ===<br /> <br /> #Click on '''Tools''' menu and choose &quot;Account Settings&quot; toward the end of list.<br /> #Click on the '''Account Actions''' button in the bottom left of the new windows that appears and choose &quot;Add Mail Account&quot;.<br /> #Type in your full name in the first box, your email address in the second box, and the password for that email account in the third box.<br /> #You leave the '''Remember Password''' box ticked if you want Thunderbird to remember your password. You may not want this if the computer is used by other people.<br /> #Then click on '''Continue''' and Thunderbird will then take a few moment to detect the correct settings, which should appear as:<br /> ##Incoming = IMAP, the name of the email server, followed by STARTTLS<br /> ##Outgoing = SMTP, the name of the email server, followed by STARTTLS<br /> ##Username = your username for email<br /> #If these setting do not look correct then you can click on &quot;Manual Config&quot; and type in the correct details:<br /> ##Incoming = IMAP, the name of the email server, port 143, STARTTLS, Normal password<br /> ##Outgoing = SMTP, the name of the email server, port 587, STARTTLS, Normal password<br /> ##Username (both Incoming and Outgoing) = your username for email<br /> ##And then press &quot;Re-test&quot;.<br /> #If that still does not work then please contact us.<br /> <br /> NOTE: Also see [[Auto Purge]].<br /> <br /> ==Outlook 2013==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to TLS on port 143<br /> * SMTP to TLS on port 587<br /> <br /> ==Outlook 2010==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to TLS on port 143<br /> * SMTP to TLS on port 587<br /> <br /> ===Basic Setup===<br /> *Go to '''File''' -&gt; '''Info''' and click on '''Add Account'''<br /> *Select '''Manually configure server settings or additional server types''' and click '''Next'''.<br /> *Select '''Internet E-mail''' and click '''Next'''.<br /> *Enter the information into the form as follows:<br /> **'''Your Name''' - As you would like it to be seen by the recipient of the email.<br /> **'''Email Address''' - Your email address. Be careful. Any typos will mean replies to your emails may go astray.<br /> **'''Username''' &amp; '''password''' - You should have been told this by us.<br /> **'''Account Type''' - Select IMAP.<br /> **'''Incoming Server Name''' &amp; '''Outgoing Server Name''' - The name we have given your server.<br /> *Click on '''More Settings''' and then on the '''Outgoing Server''' tab.<br /> *Tick '''My outgoing server requires authentication''', and select '''Use the same settings as my incoming mail server'''.<br /> *Click '''OK''' and then '''Next''', and then Finish.<br /> <br /> ===Advance Setup: Sent/Deleted Items===<br /> *Once the account is set up, right-click the top level folder, select IMAP Folders, click query, and then subscribe to any additional folders (Sent, Trash, Drafts, etc).<br /> *Go to '''File''' -&gt; '''Account Settings''' -&gt; '''Account Settings''', select the account you just created, and click on change. Select in turn '''Sent Items''' and '''Deleted Items''', and make sure the are pointing to the correct folders. (Also see [[Auto Purge]]).<br /> <br /> ====Useful Links====<br /> *http://support.ecenica.com/email/setup-imap-outlook-2010/<br /> <br /> ==Outlook 2007==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to TLS on port 143<br /> * SMTP to TLS on port 587<br /> <br /> ===Basic Setup===<br /> *Go to '''Tools''' -&gt; '''Email Accounts'''.<br /> *On the E-mail tab, click '''New'''.<br /> *Select '''Manually configure server settings or additional server types''' and click '''Next'''.<br /> *Select '''Internet E-mail''' and click '''Next'''.<br /> *Enter the information into the form as follows:<br /> **'''Your Name''' - As you would like it to be seen by the recipient of the email.<br /> **'''Email Address''' - Your email address. Be careful. Any typos will mean replies to your emails may go astray.<br /> **'''Username''' &amp; '''password''' - You should have been told this by us.<br /> **'''Account Type''' - Select IMAP.<br /> **'''Incoming Server Name''' &amp; '''Outgoing Server Name''' - The name we have given your server.<br /> *Click on '''More Settings''' and then on the '''Outgoing Server''' tab.<br /> *Tick '''My outgoing server requires authentication''', and select '''Use the same settings as my incoming mail server'''.<br /> *Click '''OK''' and then '''Next''', and then Finish.<br /> <br /> ===Advanced Setup: Sent Items===<br /> Once the account is set up, right-click the top level folder, select IMAP Folders, click query, and then subscribe to any additional folders (Sent, Trash, Drafts, etc).<br /> *Open your IMAP account settings via '''Tools''' -&gt; '''Account Settings''' and double click on the IMAP account.<br /> *Click on '''More Settings'''.<br /> *Select the '''Folders''' tab.<br /> *Enable the option “Save sent items in the following folder on the server”.<br /> *Select the '''Sent''' folder.<br /> <br /> ===Useful Links===<br /> *http://products.secureserver.net/email/email_outlook.htm<br /> <br /> <br /> See: [[How to set up MS Outlook#Adding an Email Account|How to set up MS Outlook]]<br /> <br /> [[Category:FAQ]]<br /> [[Category:Email]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_set_up_my_email_account&diff=805 2024-05-01T09:50:26Z

<p>Richard: /* Basic Setup */</p> <hr /> <div><br /> == Required Setup ==<br /> <br /> Your Forget About IT&amp;trade; server must be mail enabled, then you will need the following settings in order to configure your email client.<br /> <br /> == Required Settings ==<br /> <br /> *Your '''Server Name'''<br /> **'''remote.&lt;''your domain name''&gt;''' (or '''mail.&lt;''your domain name''&gt;''')<br /> *Your '''Server Type'''<br /> **'''IMAP''' for incoming (or to be pedantic IMAP4)<br /> **'''SMTP''' for outgoing<br /> *Your '''Account Username/ID''' <br /> ** This is usually the same name as you use to log in to your computer in the morning, or to log into webmail.<br /> *Your '''Password''' <br /> **Hopefully you will already know this, as we cannot find out what your password is as it stored as an encrypted form.<br /> <br /> Would you miss any of those settings, please contact your IT Support team to obtain them before continuing...<br /> <br /> Then jump to any section below corresponding to your email client for further setup...<br /> <br /> ==Mail on IPhone/IPad (iOS)==<br /> <br /> ===Recommended security setting for encryption===<br /> * IMAP set to use SSL on port 993<br /> * SMTP to use SSL on port 587<br /> <br /> ===Basic Setup===<br /> <br /> Following this guide you shall be able to configure your mail account on IPhone:<br /> <br /> # Go to Settings &gt; Mail<br /> # Tap Accounts<br /> # Tap Add Account<br /> # Tap Other<br /> # Tap Add Mail Account<br /> # Enter your account details<br /> # Select IMAP<br /> # Enter your server settings<br /> ##'''NOTE:''' Although the password entry for the outgoing mail settings usually says &quot;Optional&quot;, it isn't. You will need to enter your username and password.<br /> # Save the account<br /> # Tap the account you added<br /> # Tap your account again<br /> # Tap Advanced<br /> # Check Mailbox behaviours<br /> ##'''NOTE:''' For Sent Mailbox, make sure to select the '''Sent''' folder located '''under''' the '''On the server''' section<br /> # Click Account (or Back)<br /> # Click Done<br /> <br /> Helper:<br /> https://help.one.com/hc/en-us/articles/7575077510673-Setting-up-Mail-on-iPhone-iOS-15<br /> <br /> We also recommend that in the main email settings you enable '''Ask Before Deleting'''<br /> <br /> ===Advanced Setup===<br /> Source: http://5thirtyone.com/apple/how-to-proper-gmail-imap-for-iphone-apple-mail/<br /> <br /> Steps to properly configure IPhone Mail client so that Sent Mail, Deleted Mail, Drafts are reflected properly after syncing (back to the server):<br /> <br /> # Open '''Settings''' &gt; '''Mail''' &gt; [Your account] &gt; '''Advanced'''<br /> # Select '''Drafts Mailbox''' &gt; '''On the Server''' &gt; '''Drafts'''. Return to the '''Advanced''' view.<br /> # Select '''Sent Mailbox''' &gt; '''On the Server''' &gt; '''Sent'''. Return to the '''Advanced''' view.<br /> # Select '''Deleted Mailbox''' &gt; '''On the Server''' &gt; '''Trash'''. Return to the '''Advanced''' view.<br /> <br /> NOTE: Also see [[Auto Purge]].<br /> <br /> ==Mail on Mac (OS X)==<br /> <br /> ===Recommended security setting for encryption===<br /> * IMAP set to use SSL on port 993<br /> * SMTP to use SSL on port 587<br /> <br /> ===Basic Setup===<br /> * Select the '''Mail menu''' and click '''Preferences'''<br /> * Select '''Accounts section''' and click '''+''' to add account<br /> * Enter your '''Full Name''', '''Email Address''' and '''Password''' then click '''Continue'''<br /> * Set the '''Account Type''' as IMAP. <br /> * Set '''Description''' to anything that will allow you to identify your account. <br /> * The '''Incoming Mail Server''' should be set to your email server (e.g remote.yourdomain.com) please refer to your network administrator for more info. <br /> * Enter your mailbox credentials ('''Username''' and '''Password''') and click '''Continue'''<br /> * Tick the box '''Use Secure Sockets Layer'''. Set '''Authentication''' to Password then click '''Continue'''<br /> * Enter the '''Description for your Outgoing Mail Server''', it does not matter what this is set to. <br /> * The '''Outgoing Mail Server''' should be set to your email server (e.g remote.yourdomain.com) please refer to your network administrator for more info.<br /> * Tick '''Use Authentication''' and enter your mailbox credentials ('''Username''' and '''Password''') and then click '''Continue'''<br /> * Select '''Take account online''' then click '''Create'''<br /> <br /> ===Useful link(s)===<br /> * http://www.names.co.uk/support/1170-how_to_set_up_an_imap_account_in_mac_mail.html<br /> <br /> ==Mail on Android ==<br /> <br /> #From the Applications menu, select Email. This application may be named Mail on some versions of Android. Select email to add account<br /> #Type your full email address and your password, and then select Manual.<br /> #Select type of account to set up: IMAP<br /> # On the Incoming server settings page, check that your email address is correct and add the following:<br /> #*'''Domain\Username''': Type your username. If Domain and Username are separate text boxes in your version of Android, leave the Domain box empty.<br /> #*'''Password''': Use the password that you use to access your account.<br /> #*'''IMAP Server''': Use the address of your server. If you have a dedicated mail server this will usually be '''''remote.&lt;yourdomain&gt;'''''. If you are on our shared email server this is '''''webmail.supporting-role.net'''''.<br /> #*'''Security type''' and '''Port Number'''. Select SSL on port 993 or TLS and port 143.<br /> #On the Outgoing server settings page, add the following:<br /> #* '''Login Required''': Yes <br /> #* '''Username''': use same username as incoming settings <br /> #*'''Password''': use same password as incoming settings <br /> #*'''SMTP server''': If you have a dedicated mail server this will usually be '''''remote.&lt;yourdomain&gt;'''''. If you are on our shared email server this is '''''webmail.supporting-role.net'''''.<br /> #*''' Security type''': Select TLS.<br /> #*'''Port number''': 587. Tap Next.<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to TLS on port 143<br /> * SMTP to TLS on port 587.<br /> <br /> ==K9-Mail on Android==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to STARTTLS (always) on port 143<br /> * SMTP to STARTTLS (always) on port 587<br /> <br /> ==Thunderbird on Windows/Mac/Linux==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to STARTTLS on port 143<br /> * SMTP to STARTTLS on port 587<br /> <br /> === Adding an Email Account ===<br /> <br /> #Click on '''Tools''' menu and choose &quot;Account Settings&quot; toward the end of list.<br /> #Click on the '''Account Actions''' button in the bottom left of the new windows that appears and choose &quot;Add Mail Account&quot;.<br /> #Type in your full name in the first box, your email address in the second box, and the password for that email account in the third box.<br /> #You leave the '''Remember Password''' box ticked if you want Thunderbird to remember your password. You may not want this if the computer is used by other people.<br /> #Then click on '''Continue''' and Thunderbird will then take a few moment to detect the correct settings, which should appear as:<br /> ##Incoming = IMAP, the name of the email server, followed by STARTTLS<br /> ##Outgoing = SMTP, the name of the email server, followed by STARTTLS<br /> ##Username = your username for email<br /> #If these setting do not look correct then you can click on &quot;Manual Config&quot; and type in the correct details:<br /> ##Incoming = IMAP, the name of the email server, port 143, STARTTLS, Normal password<br /> ##Outgoing = SMTP, the name of the email server, port 587, STARTTLS, Normal password<br /> ##Username (both Incoming and Outgoing) = your username for email<br /> ##And then press &quot;Re-test&quot;.<br /> #If that still does not work then please contact us.<br /> <br /> NOTE: Also see [[Auto Purge]].<br /> <br /> ==Outlook 2013==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to TLS on port 143<br /> * SMTP to TLS on port 587<br /> <br /> ==Outlook 2010==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to TLS on port 143<br /> * SMTP to TLS on port 587<br /> <br /> ===Basic Setup===<br /> *Go to '''File''' -&gt; '''Info''' and click on '''Add Account'''<br /> *Select '''Manually configure server settings or additional server types''' and click '''Next'''.<br /> *Select '''Internet E-mail''' and click '''Next'''.<br /> *Enter the information into the form as follows:<br /> **'''Your Name''' - As you would like it to be seen by the recipient of the email.<br /> **'''Email Address''' - Your email address. Be careful. Any typos will mean replies to your emails may go astray.<br /> **'''Username''' &amp; '''password''' - You should have been told this by us.<br /> **'''Account Type''' - Select IMAP.<br /> **'''Incoming Server Name''' &amp; '''Outgoing Server Name''' - The name we have given your server.<br /> *Click on '''More Settings''' and then on the '''Outgoing Server''' tab.<br /> *Tick '''My outgoing server requires authentication''', and select '''Use the same settings as my incoming mail server'''.<br /> *Click '''OK''' and then '''Next''', and then Finish.<br /> <br /> ===Advance Setup: Sent/Deleted Items===<br /> *Once the account is set up, right-click the top level folder, select IMAP Folders, click query, and then subscribe to any additional folders (Sent, Trash, Drafts, etc).<br /> *Go to '''File''' -&gt; '''Account Settings''' -&gt; '''Account Settings''', select the account you just created, and click on change. Select in turn '''Sent Items''' and '''Deleted Items''', and make sure the are pointing to the correct folders. (Also see [[Auto Purge]]).<br /> <br /> ====Useful Links====<br /> *http://support.ecenica.com/email/setup-imap-outlook-2010/<br /> <br /> ==Outlook 2007==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to TLS on port 143<br /> * SMTP to TLS on port 587<br /> <br /> ===Basic Setup===<br /> *Go to '''Tools''' -&gt; '''Email Accounts'''.<br /> *On the E-mail tab, click '''New'''.<br /> *Select '''Manually configure server settings or additional server types''' and click '''Next'''.<br /> *Select '''Internet E-mail''' and click '''Next'''.<br /> *Enter the information into the form as follows:<br /> **'''Your Name''' - As you would like it to be seen by the recipient of the email.<br /> **'''Email Address''' - Your email address. Be careful. Any typos will mean replies to your emails may go astray.<br /> **'''Username''' &amp; '''password''' - You should have been told this by us.<br /> **'''Account Type''' - Select IMAP.<br /> **'''Incoming Server Name''' &amp; '''Outgoing Server Name''' - The name we have given your server.<br /> *Click on '''More Settings''' and then on the '''Outgoing Server''' tab.<br /> *Tick '''My outgoing server requires authentication''', and select '''Use the same settings as my incoming mail server'''.<br /> *Click '''OK''' and then '''Next''', and then Finish.<br /> <br /> ===Advanced Setup: Sent Items===<br /> Once the account is set up, right-click the top level folder, select IMAP Folders, click query, and then subscribe to any additional folders (Sent, Trash, Drafts, etc).<br /> *Open your IMAP account settings via '''Tools''' -&gt; '''Account Settings''' and double click on the IMAP account.<br /> *Click on '''More Settings'''.<br /> *Select the '''Folders''' tab.<br /> *Enable the option “Save sent items in the following folder on the server”.<br /> *Select the '''Sent''' folder.<br /> <br /> ===Useful Links===<br /> *http://products.secureserver.net/email/email_outlook.htm<br /> <br /> <br /> See: [[How to set up MS Outlook#Adding an Email Account|How to set up MS Outlook]]<br /> <br /> [[Category:FAQ]]<br /> [[Category:Email]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_set_up_my_email_account&diff=804 2024-05-01T09:41:17Z

<p>Richard: /* Basic Setup */</p> <hr /> <div><br /> == Required Setup ==<br /> <br /> Your Forget About IT&amp;trade; server must be mail enabled, then you will need the following settings in order to configure your email client.<br /> <br /> == Required Settings ==<br /> <br /> *Your '''Server Name'''<br /> **'''remote.&lt;''your domain name''&gt;''' (or '''mail.&lt;''your domain name''&gt;''')<br /> *Your '''Server Type'''<br /> **'''IMAP''' for incoming (or to be pedantic IMAP4)<br /> **'''SMTP''' for outgoing<br /> *Your '''Account Username/ID''' <br /> ** This is usually the same name as you use to log in to your computer in the morning, or to log into webmail.<br /> *Your '''Password''' <br /> **Hopefully you will already know this, as we cannot find out what your password is as it stored as an encrypted form.<br /> <br /> Would you miss any of those settings, please contact your IT Support team to obtain them before continuing...<br /> <br /> Then jump to any section below corresponding to your email client for further setup...<br /> <br /> ==Mail on IPhone/IPad (iOS)==<br /> <br /> ===Recommended security setting for encryption===<br /> * IMAP set to use SSL on port 993<br /> * SMTP to use SSL on port 587<br /> <br /> ===Basic Setup===<br /> Following this guide you shall be able to configure your mail account on IPhone:<br /> <br /> Summary steps:<br /> <br /> Step 1 - Go to Settings &gt; Mail<br /> Step 2 - Tap Accounts<br /> Step 3 - Tap Add Account<br /> Step 4 - Tap Other<br /> Step 5 - Tap Add Mail Account<br /> Step 6 - Enter your account details<br /> Step 7 - Select IMAP<br /> Step 8 - Enter your server settings<br /> <br /> NOTE: Although the password entry for the outgoing mail settings usually says &quot;Optional&quot;, it isn't. <br /> You will need to enter your username and password.<br /> <br /> Step 9 - Save the account<br /> Step 10 - Tap the account you added<br /> Step 11 - Tap your account again<br /> Step 12 - Tap Advanced<br /> Step 13 - Check Mailbox behaviours<br /> Step 14 - Click Account and Done<br /> Step 15 - Done!<br /> <br /> Helper:<br /> https://help.one.com/hc/en-us/articles/7575077510673-Setting-up-Mail-on-iPhone-iOS-15<br /> <br /> We also recommend that in the main email settings you enable '''Ask Before Deleting&quot;'''<br /> <br /> ===Advanced Setup===<br /> Source: http://5thirtyone.com/apple/how-to-proper-gmail-imap-for-iphone-apple-mail/<br /> <br /> Steps to properly configure IPhone Mail client so that Sent Mail, Deleted Mail, Drafts are reflected properly after syncing (back to the server):<br /> <br /> # Open '''Settings''' &gt; '''Mail''' &gt; [Your account] &gt; '''Advanced'''<br /> # Select '''Drafts Mailbox''' &gt; '''On the Server''' &gt; '''Drafts'''. Return to the '''Advanced''' view.<br /> # Select '''Sent Mailbox''' &gt; '''On the Server''' &gt; '''Sent'''. Return to the '''Advanced''' view.<br /> # Select '''Deleted Mailbox''' &gt; '''On the Server''' &gt; '''Trash'''. Return to the '''Advanced''' view.<br /> <br /> NOTE: Also see [[Auto Purge]].<br /> <br /> ==Mail on Mac (OS X)==<br /> <br /> ===Recommended security setting for encryption===<br /> * IMAP set to use SSL on port 993<br /> * SMTP to use SSL on port 587<br /> <br /> ===Basic Setup===<br /> * Select the '''Mail menu''' and click '''Preferences'''<br /> * Select '''Accounts section''' and click '''+''' to add account<br /> * Enter your '''Full Name''', '''Email Address''' and '''Password''' then click '''Continue'''<br /> * Set the '''Account Type''' as IMAP. <br /> * Set '''Description''' to anything that will allow you to identify your account. <br /> * The '''Incoming Mail Server''' should be set to your email server (e.g remote.yourdomain.com) please refer to your network administrator for more info. <br /> * Enter your mailbox credentials ('''Username''' and '''Password''') and click '''Continue'''<br /> * Tick the box '''Use Secure Sockets Layer'''. Set '''Authentication''' to Password then click '''Continue'''<br /> * Enter the '''Description for your Outgoing Mail Server''', it does not matter what this is set to. <br /> * The '''Outgoing Mail Server''' should be set to your email server (e.g remote.yourdomain.com) please refer to your network administrator for more info.<br /> * Tick '''Use Authentication''' and enter your mailbox credentials ('''Username''' and '''Password''') and then click '''Continue'''<br /> * Select '''Take account online''' then click '''Create'''<br /> <br /> ===Useful link(s)===<br /> * http://www.names.co.uk/support/1170-how_to_set_up_an_imap_account_in_mac_mail.html<br /> <br /> ==Mail on Android ==<br /> <br /> #From the Applications menu, select Email. This application may be named Mail on some versions of Android. Select email to add account<br /> #Type your full email address and your password, and then select Manual.<br /> #Select type of account to set up: IMAP<br /> # On the Incoming server settings page, check that your email address is correct and add the following:<br /> #*'''Domain\Username''': Type your username. If Domain and Username are separate text boxes in your version of Android, leave the Domain box empty.<br /> #*'''Password''': Use the password that you use to access your account.<br /> #*'''IMAP Server''': Use the address of your server. If you have a dedicated mail server this will usually be '''''remote.&lt;yourdomain&gt;'''''. If you are on our shared email server this is '''''webmail.supporting-role.net'''''.<br /> #*'''Security type''' and '''Port Number'''. Select SSL on port 993 or TLS and port 143.<br /> #On the Outgoing server settings page, add the following:<br /> #* '''Login Required''': Yes <br /> #* '''Username''': use same username as incoming settings <br /> #*'''Password''': use same password as incoming settings <br /> #*'''SMTP server''': If you have a dedicated mail server this will usually be '''''remote.&lt;yourdomain&gt;'''''. If you are on our shared email server this is '''''webmail.supporting-role.net'''''.<br /> #*''' Security type''': Select TLS.<br /> #*'''Port number''': 587. Tap Next.<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to TLS on port 143<br /> * SMTP to TLS on port 587.<br /> <br /> ==K9-Mail on Android==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to STARTTLS (always) on port 143<br /> * SMTP to STARTTLS (always) on port 587<br /> <br /> ==Thunderbird on Windows/Mac/Linux==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to STARTTLS on port 143<br /> * SMTP to STARTTLS on port 587<br /> <br /> === Adding an Email Account ===<br /> <br /> #Click on '''Tools''' menu and choose &quot;Account Settings&quot; toward the end of list.<br /> #Click on the '''Account Actions''' button in the bottom left of the new windows that appears and choose &quot;Add Mail Account&quot;.<br /> #Type in your full name in the first box, your email address in the second box, and the password for that email account in the third box.<br /> #You leave the '''Remember Password''' box ticked if you want Thunderbird to remember your password. You may not want this if the computer is used by other people.<br /> #Then click on '''Continue''' and Thunderbird will then take a few moment to detect the correct settings, which should appear as:<br /> ##Incoming = IMAP, the name of the email server, followed by STARTTLS<br /> ##Outgoing = SMTP, the name of the email server, followed by STARTTLS<br /> ##Username = your username for email<br /> #If these setting do not look correct then you can click on &quot;Manual Config&quot; and type in the correct details:<br /> ##Incoming = IMAP, the name of the email server, port 143, STARTTLS, Normal password<br /> ##Outgoing = SMTP, the name of the email server, port 587, STARTTLS, Normal password<br /> ##Username (both Incoming and Outgoing) = your username for email<br /> ##And then press &quot;Re-test&quot;.<br /> #If that still does not work then please contact us.<br /> <br /> NOTE: Also see [[Auto Purge]].<br /> <br /> ==Outlook 2013==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to TLS on port 143<br /> * SMTP to TLS on port 587<br /> <br /> ==Outlook 2010==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to TLS on port 143<br /> * SMTP to TLS on port 587<br /> <br /> ===Basic Setup===<br /> *Go to '''File''' -&gt; '''Info''' and click on '''Add Account'''<br /> *Select '''Manually configure server settings or additional server types''' and click '''Next'''.<br /> *Select '''Internet E-mail''' and click '''Next'''.<br /> *Enter the information into the form as follows:<br /> **'''Your Name''' - As you would like it to be seen by the recipient of the email.<br /> **'''Email Address''' - Your email address. Be careful. Any typos will mean replies to your emails may go astray.<br /> **'''Username''' &amp; '''password''' - You should have been told this by us.<br /> **'''Account Type''' - Select IMAP.<br /> **'''Incoming Server Name''' &amp; '''Outgoing Server Name''' - The name we have given your server.<br /> *Click on '''More Settings''' and then on the '''Outgoing Server''' tab.<br /> *Tick '''My outgoing server requires authentication''', and select '''Use the same settings as my incoming mail server'''.<br /> *Click '''OK''' and then '''Next''', and then Finish.<br /> <br /> ===Advance Setup: Sent/Deleted Items===<br /> *Once the account is set up, right-click the top level folder, select IMAP Folders, click query, and then subscribe to any additional folders (Sent, Trash, Drafts, etc).<br /> *Go to '''File''' -&gt; '''Account Settings''' -&gt; '''Account Settings''', select the account you just created, and click on change. Select in turn '''Sent Items''' and '''Deleted Items''', and make sure the are pointing to the correct folders. (Also see [[Auto Purge]]).<br /> <br /> ====Useful Links====<br /> *http://support.ecenica.com/email/setup-imap-outlook-2010/<br /> <br /> ==Outlook 2007==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to TLS on port 143<br /> * SMTP to TLS on port 587<br /> <br /> ===Basic Setup===<br /> *Go to '''Tools''' -&gt; '''Email Accounts'''.<br /> *On the E-mail tab, click '''New'''.<br /> *Select '''Manually configure server settings or additional server types''' and click '''Next'''.<br /> *Select '''Internet E-mail''' and click '''Next'''.<br /> *Enter the information into the form as follows:<br /> **'''Your Name''' - As you would like it to be seen by the recipient of the email.<br /> **'''Email Address''' - Your email address. Be careful. Any typos will mean replies to your emails may go astray.<br /> **'''Username''' &amp; '''password''' - You should have been told this by us.<br /> **'''Account Type''' - Select IMAP.<br /> **'''Incoming Server Name''' &amp; '''Outgoing Server Name''' - The name we have given your server.<br /> *Click on '''More Settings''' and then on the '''Outgoing Server''' tab.<br /> *Tick '''My outgoing server requires authentication''', and select '''Use the same settings as my incoming mail server'''.<br /> *Click '''OK''' and then '''Next''', and then Finish.<br /> <br /> ===Advanced Setup: Sent Items===<br /> Once the account is set up, right-click the top level folder, select IMAP Folders, click query, and then subscribe to any additional folders (Sent, Trash, Drafts, etc).<br /> *Open your IMAP account settings via '''Tools''' -&gt; '''Account Settings''' and double click on the IMAP account.<br /> *Click on '''More Settings'''.<br /> *Select the '''Folders''' tab.<br /> *Enable the option “Save sent items in the following folder on the server”.<br /> *Select the '''Sent''' folder.<br /> <br /> ===Useful Links===<br /> *http://products.secureserver.net/email/email_outlook.htm<br /> <br /> <br /> See: [[How to set up MS Outlook#Adding an Email Account|How to set up MS Outlook]]<br /> <br /> [[Category:FAQ]]<br /> [[Category:Email]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_set_up_my_email_account&diff=803 2024-05-01T09:37:10Z

<p>Richard: /* Basic Setup */</p> <hr /> <div><br /> == Required Setup ==<br /> <br /> Your Forget About IT&amp;trade; server must be mail enabled, then you will need the following settings in order to configure your email client.<br /> <br /> == Required Settings ==<br /> <br /> *Your '''Server Name'''<br /> **'''remote.&lt;''your domain name''&gt;''' (or '''mail.&lt;''your domain name''&gt;''')<br /> *Your '''Server Type'''<br /> **'''IMAP''' for incoming (or to be pedantic IMAP4)<br /> **'''SMTP''' for outgoing<br /> *Your '''Account Username/ID''' <br /> ** This is usually the same name as you use to log in to your computer in the morning, or to log into webmail.<br /> *Your '''Password''' <br /> **Hopefully you will already know this, as we cannot find out what your password is as it stored as an encrypted form.<br /> <br /> Would you miss any of those settings, please contact your IT Support team to obtain them before continuing...<br /> <br /> Then jump to any section below corresponding to your email client for further setup...<br /> <br /> ==Mail on IPhone/IPad (iOS)==<br /> <br /> ===Recommended security setting for encryption===<br /> * IMAP set to use SSL on port 993<br /> * SMTP to use SSL on port 587<br /> <br /> ===Basic Setup===<br /> Following this guide you shall be able to configure your mail account on IPhone:<br /> <br /> https://help.one.com/hc/en-us/articles/7575077510673-Setting-up-Mail-on-iPhone-iOS-15<br /> <br /> NOTE: Although the password entry for the outgoing mail settings usually says &quot;Optional&quot;, it isn't. <br /> You will need to enter your username and password.<br /> <br /> We also recommend that in the main email settings you enable '''Ask Before Deleting&quot;'''<br /> <br /> ===Advanced Setup===<br /> Source: http://5thirtyone.com/apple/how-to-proper-gmail-imap-for-iphone-apple-mail/<br /> <br /> Steps to properly configure IPhone Mail client so that Sent Mail, Deleted Mail, Drafts are reflected properly after syncing (back to the server):<br /> <br /> # Open '''Settings''' &gt; '''Mail''' &gt; [Your account] &gt; '''Advanced'''<br /> # Select '''Drafts Mailbox''' &gt; '''On the Server''' &gt; '''Drafts'''. Return to the '''Advanced''' view.<br /> # Select '''Sent Mailbox''' &gt; '''On the Server''' &gt; '''Sent'''. Return to the '''Advanced''' view.<br /> # Select '''Deleted Mailbox''' &gt; '''On the Server''' &gt; '''Trash'''. Return to the '''Advanced''' view.<br /> <br /> NOTE: Also see [[Auto Purge]].<br /> <br /> ==Mail on Mac (OS X)==<br /> <br /> ===Recommended security setting for encryption===<br /> * IMAP set to use SSL on port 993<br /> * SMTP to use SSL on port 587<br /> <br /> ===Basic Setup===<br /> * Select the '''Mail menu''' and click '''Preferences'''<br /> * Select '''Accounts section''' and click '''+''' to add account<br /> * Enter your '''Full Name''', '''Email Address''' and '''Password''' then click '''Continue'''<br /> * Set the '''Account Type''' as IMAP. <br /> * Set '''Description''' to anything that will allow you to identify your account. <br /> * The '''Incoming Mail Server''' should be set to your email server (e.g remote.yourdomain.com) please refer to your network administrator for more info. <br /> * Enter your mailbox credentials ('''Username''' and '''Password''') and click '''Continue'''<br /> * Tick the box '''Use Secure Sockets Layer'''. Set '''Authentication''' to Password then click '''Continue'''<br /> * Enter the '''Description for your Outgoing Mail Server''', it does not matter what this is set to. <br /> * The '''Outgoing Mail Server''' should be set to your email server (e.g remote.yourdomain.com) please refer to your network administrator for more info.<br /> * Tick '''Use Authentication''' and enter your mailbox credentials ('''Username''' and '''Password''') and then click '''Continue'''<br /> * Select '''Take account online''' then click '''Create'''<br /> <br /> ===Useful link(s)===<br /> * http://www.names.co.uk/support/1170-how_to_set_up_an_imap_account_in_mac_mail.html<br /> <br /> ==Mail on Android ==<br /> <br /> #From the Applications menu, select Email. This application may be named Mail on some versions of Android. Select email to add account<br /> #Type your full email address and your password, and then select Manual.<br /> #Select type of account to set up: IMAP<br /> # On the Incoming server settings page, check that your email address is correct and add the following:<br /> #*'''Domain\Username''': Type your username. If Domain and Username are separate text boxes in your version of Android, leave the Domain box empty.<br /> #*'''Password''': Use the password that you use to access your account.<br /> #*'''IMAP Server''': Use the address of your server. If you have a dedicated mail server this will usually be '''''remote.&lt;yourdomain&gt;'''''. If you are on our shared email server this is '''''webmail.supporting-role.net'''''.<br /> #*'''Security type''' and '''Port Number'''. Select SSL on port 993 or TLS and port 143.<br /> #On the Outgoing server settings page, add the following:<br /> #* '''Login Required''': Yes <br /> #* '''Username''': use same username as incoming settings <br /> #*'''Password''': use same password as incoming settings <br /> #*'''SMTP server''': If you have a dedicated mail server this will usually be '''''remote.&lt;yourdomain&gt;'''''. If you are on our shared email server this is '''''webmail.supporting-role.net'''''.<br /> #*''' Security type''': Select TLS.<br /> #*'''Port number''': 587. Tap Next.<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to TLS on port 143<br /> * SMTP to TLS on port 587.<br /> <br /> ==K9-Mail on Android==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to STARTTLS (always) on port 143<br /> * SMTP to STARTTLS (always) on port 587<br /> <br /> ==Thunderbird on Windows/Mac/Linux==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to STARTTLS on port 143<br /> * SMTP to STARTTLS on port 587<br /> <br /> === Adding an Email Account ===<br /> <br /> #Click on '''Tools''' menu and choose &quot;Account Settings&quot; toward the end of list.<br /> #Click on the '''Account Actions''' button in the bottom left of the new windows that appears and choose &quot;Add Mail Account&quot;.<br /> #Type in your full name in the first box, your email address in the second box, and the password for that email account in the third box.<br /> #You leave the '''Remember Password''' box ticked if you want Thunderbird to remember your password. You may not want this if the computer is used by other people.<br /> #Then click on '''Continue''' and Thunderbird will then take a few moment to detect the correct settings, which should appear as:<br /> ##Incoming = IMAP, the name of the email server, followed by STARTTLS<br /> ##Outgoing = SMTP, the name of the email server, followed by STARTTLS<br /> ##Username = your username for email<br /> #If these setting do not look correct then you can click on &quot;Manual Config&quot; and type in the correct details:<br /> ##Incoming = IMAP, the name of the email server, port 143, STARTTLS, Normal password<br /> ##Outgoing = SMTP, the name of the email server, port 587, STARTTLS, Normal password<br /> ##Username (both Incoming and Outgoing) = your username for email<br /> ##And then press &quot;Re-test&quot;.<br /> #If that still does not work then please contact us.<br /> <br /> NOTE: Also see [[Auto Purge]].<br /> <br /> ==Outlook 2013==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to TLS on port 143<br /> * SMTP to TLS on port 587<br /> <br /> ==Outlook 2010==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to TLS on port 143<br /> * SMTP to TLS on port 587<br /> <br /> ===Basic Setup===<br /> *Go to '''File''' -&gt; '''Info''' and click on '''Add Account'''<br /> *Select '''Manually configure server settings or additional server types''' and click '''Next'''.<br /> *Select '''Internet E-mail''' and click '''Next'''.<br /> *Enter the information into the form as follows:<br /> **'''Your Name''' - As you would like it to be seen by the recipient of the email.<br /> **'''Email Address''' - Your email address. Be careful. Any typos will mean replies to your emails may go astray.<br /> **'''Username''' &amp; '''password''' - You should have been told this by us.<br /> **'''Account Type''' - Select IMAP.<br /> **'''Incoming Server Name''' &amp; '''Outgoing Server Name''' - The name we have given your server.<br /> *Click on '''More Settings''' and then on the '''Outgoing Server''' tab.<br /> *Tick '''My outgoing server requires authentication''', and select '''Use the same settings as my incoming mail server'''.<br /> *Click '''OK''' and then '''Next''', and then Finish.<br /> <br /> ===Advance Setup: Sent/Deleted Items===<br /> *Once the account is set up, right-click the top level folder, select IMAP Folders, click query, and then subscribe to any additional folders (Sent, Trash, Drafts, etc).<br /> *Go to '''File''' -&gt; '''Account Settings''' -&gt; '''Account Settings''', select the account you just created, and click on change. Select in turn '''Sent Items''' and '''Deleted Items''', and make sure the are pointing to the correct folders. (Also see [[Auto Purge]]).<br /> <br /> ====Useful Links====<br /> *http://support.ecenica.com/email/setup-imap-outlook-2010/<br /> <br /> ==Outlook 2007==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to TLS on port 143<br /> * SMTP to TLS on port 587<br /> <br /> ===Basic Setup===<br /> *Go to '''Tools''' -&gt; '''Email Accounts'''.<br /> *On the E-mail tab, click '''New'''.<br /> *Select '''Manually configure server settings or additional server types''' and click '''Next'''.<br /> *Select '''Internet E-mail''' and click '''Next'''.<br /> *Enter the information into the form as follows:<br /> **'''Your Name''' - As you would like it to be seen by the recipient of the email.<br /> **'''Email Address''' - Your email address. Be careful. Any typos will mean replies to your emails may go astray.<br /> **'''Username''' &amp; '''password''' - You should have been told this by us.<br /> **'''Account Type''' - Select IMAP.<br /> **'''Incoming Server Name''' &amp; '''Outgoing Server Name''' - The name we have given your server.<br /> *Click on '''More Settings''' and then on the '''Outgoing Server''' tab.<br /> *Tick '''My outgoing server requires authentication''', and select '''Use the same settings as my incoming mail server'''.<br /> *Click '''OK''' and then '''Next''', and then Finish.<br /> <br /> ===Advanced Setup: Sent Items===<br /> Once the account is set up, right-click the top level folder, select IMAP Folders, click query, and then subscribe to any additional folders (Sent, Trash, Drafts, etc).<br /> *Open your IMAP account settings via '''Tools''' -&gt; '''Account Settings''' and double click on the IMAP account.<br /> *Click on '''More Settings'''.<br /> *Select the '''Folders''' tab.<br /> *Enable the option “Save sent items in the following folder on the server”.<br /> *Select the '''Sent''' folder.<br /> <br /> ===Useful Links===<br /> *http://products.secureserver.net/email/email_outlook.htm<br /> <br /> <br /> See: [[How to set up MS Outlook#Adding an Email Account|How to set up MS Outlook]]<br /> <br /> [[Category:FAQ]]<br /> [[Category:Email]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_set_up_my_email_account&diff=802 2024-05-01T09:35:47Z

<p>Richard: /* Basic Setup */</p> <hr /> <div><br /> == Required Setup ==<br /> <br /> Your Forget About IT&amp;trade; server must be mail enabled, then you will need the following settings in order to configure your email client.<br /> <br /> == Required Settings ==<br /> <br /> *Your '''Server Name'''<br /> **'''remote.&lt;''your domain name''&gt;''' (or '''mail.&lt;''your domain name''&gt;''')<br /> *Your '''Server Type'''<br /> **'''IMAP''' for incoming (or to be pedantic IMAP4)<br /> **'''SMTP''' for outgoing<br /> *Your '''Account Username/ID''' <br /> ** This is usually the same name as you use to log in to your computer in the morning, or to log into webmail.<br /> *Your '''Password''' <br /> **Hopefully you will already know this, as we cannot find out what your password is as it stored as an encrypted form.<br /> <br /> Would you miss any of those settings, please contact your IT Support team to obtain them before continuing...<br /> <br /> Then jump to any section below corresponding to your email client for further setup...<br /> <br /> ==Mail on IPhone/IPad (iOS)==<br /> <br /> ===Recommended security setting for encryption===<br /> * IMAP set to use SSL on port 993<br /> * SMTP to use SSL on port 587<br /> <br /> ===Basic Setup===<br /> Following this guide you shall be able to configure your mail account on IPhone:<br /> <br /> [https://help.one.com/hc/en-us/articles/7575077510673-Setting-up-Mail-on-iPhone-iOS-15]<br /> <br /> NOTE: Although the password entry for the outgoing mail settings usually says &quot;Optional&quot;, it isn't. <br /> You will need to enter your username and password.<br /> <br /> We also recommend that in the main email settings you enable '''Ask Before Deleting&quot;'''<br /> <br /> ===Advanced Setup===<br /> Source: http://5thirtyone.com/apple/how-to-proper-gmail-imap-for-iphone-apple-mail/<br /> <br /> Steps to properly configure IPhone Mail client so that Sent Mail, Deleted Mail, Drafts are reflected properly after syncing (back to the server):<br /> <br /> # Open '''Settings''' &gt; '''Mail''' &gt; [Your account] &gt; '''Advanced'''<br /> # Select '''Drafts Mailbox''' &gt; '''On the Server''' &gt; '''Drafts'''. Return to the '''Advanced''' view.<br /> # Select '''Sent Mailbox''' &gt; '''On the Server''' &gt; '''Sent'''. Return to the '''Advanced''' view.<br /> # Select '''Deleted Mailbox''' &gt; '''On the Server''' &gt; '''Trash'''. Return to the '''Advanced''' view.<br /> <br /> NOTE: Also see [[Auto Purge]].<br /> <br /> ==Mail on Mac (OS X)==<br /> <br /> ===Recommended security setting for encryption===<br /> * IMAP set to use SSL on port 993<br /> * SMTP to use SSL on port 587<br /> <br /> ===Basic Setup===<br /> * Select the '''Mail menu''' and click '''Preferences'''<br /> * Select '''Accounts section''' and click '''+''' to add account<br /> * Enter your '''Full Name''', '''Email Address''' and '''Password''' then click '''Continue'''<br /> * Set the '''Account Type''' as IMAP. <br /> * Set '''Description''' to anything that will allow you to identify your account. <br /> * The '''Incoming Mail Server''' should be set to your email server (e.g remote.yourdomain.com) please refer to your network administrator for more info. <br /> * Enter your mailbox credentials ('''Username''' and '''Password''') and click '''Continue'''<br /> * Tick the box '''Use Secure Sockets Layer'''. Set '''Authentication''' to Password then click '''Continue'''<br /> * Enter the '''Description for your Outgoing Mail Server''', it does not matter what this is set to. <br /> * The '''Outgoing Mail Server''' should be set to your email server (e.g remote.yourdomain.com) please refer to your network administrator for more info.<br /> * Tick '''Use Authentication''' and enter your mailbox credentials ('''Username''' and '''Password''') and then click '''Continue'''<br /> * Select '''Take account online''' then click '''Create'''<br /> <br /> ===Useful link(s)===<br /> * http://www.names.co.uk/support/1170-how_to_set_up_an_imap_account_in_mac_mail.html<br /> <br /> ==Mail on Android ==<br /> <br /> #From the Applications menu, select Email. This application may be named Mail on some versions of Android. Select email to add account<br /> #Type your full email address and your password, and then select Manual.<br /> #Select type of account to set up: IMAP<br /> # On the Incoming server settings page, check that your email address is correct and add the following:<br /> #*'''Domain\Username''': Type your username. If Domain and Username are separate text boxes in your version of Android, leave the Domain box empty.<br /> #*'''Password''': Use the password that you use to access your account.<br /> #*'''IMAP Server''': Use the address of your server. If you have a dedicated mail server this will usually be '''''remote.&lt;yourdomain&gt;'''''. If you are on our shared email server this is '''''webmail.supporting-role.net'''''.<br /> #*'''Security type''' and '''Port Number'''. Select SSL on port 993 or TLS and port 143.<br /> #On the Outgoing server settings page, add the following:<br /> #* '''Login Required''': Yes <br /> #* '''Username''': use same username as incoming settings <br /> #*'''Password''': use same password as incoming settings <br /> #*'''SMTP server''': If you have a dedicated mail server this will usually be '''''remote.&lt;yourdomain&gt;'''''. If you are on our shared email server this is '''''webmail.supporting-role.net'''''.<br /> #*''' Security type''': Select TLS.<br /> #*'''Port number''': 587. Tap Next.<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to TLS on port 143<br /> * SMTP to TLS on port 587.<br /> <br /> ==K9-Mail on Android==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to STARTTLS (always) on port 143<br /> * SMTP to STARTTLS (always) on port 587<br /> <br /> ==Thunderbird on Windows/Mac/Linux==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to STARTTLS on port 143<br /> * SMTP to STARTTLS on port 587<br /> <br /> === Adding an Email Account ===<br /> <br /> #Click on '''Tools''' menu and choose &quot;Account Settings&quot; toward the end of list.<br /> #Click on the '''Account Actions''' button in the bottom left of the new windows that appears and choose &quot;Add Mail Account&quot;.<br /> #Type in your full name in the first box, your email address in the second box, and the password for that email account in the third box.<br /> #You leave the '''Remember Password''' box ticked if you want Thunderbird to remember your password. You may not want this if the computer is used by other people.<br /> #Then click on '''Continue''' and Thunderbird will then take a few moment to detect the correct settings, which should appear as:<br /> ##Incoming = IMAP, the name of the email server, followed by STARTTLS<br /> ##Outgoing = SMTP, the name of the email server, followed by STARTTLS<br /> ##Username = your username for email<br /> #If these setting do not look correct then you can click on &quot;Manual Config&quot; and type in the correct details:<br /> ##Incoming = IMAP, the name of the email server, port 143, STARTTLS, Normal password<br /> ##Outgoing = SMTP, the name of the email server, port 587, STARTTLS, Normal password<br /> ##Username (both Incoming and Outgoing) = your username for email<br /> ##And then press &quot;Re-test&quot;.<br /> #If that still does not work then please contact us.<br /> <br /> NOTE: Also see [[Auto Purge]].<br /> <br /> ==Outlook 2013==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to TLS on port 143<br /> * SMTP to TLS on port 587<br /> <br /> ==Outlook 2010==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to TLS on port 143<br /> * SMTP to TLS on port 587<br /> <br /> ===Basic Setup===<br /> *Go to '''File''' -&gt; '''Info''' and click on '''Add Account'''<br /> *Select '''Manually configure server settings or additional server types''' and click '''Next'''.<br /> *Select '''Internet E-mail''' and click '''Next'''.<br /> *Enter the information into the form as follows:<br /> **'''Your Name''' - As you would like it to be seen by the recipient of the email.<br /> **'''Email Address''' - Your email address. Be careful. Any typos will mean replies to your emails may go astray.<br /> **'''Username''' &amp; '''password''' - You should have been told this by us.<br /> **'''Account Type''' - Select IMAP.<br /> **'''Incoming Server Name''' &amp; '''Outgoing Server Name''' - The name we have given your server.<br /> *Click on '''More Settings''' and then on the '''Outgoing Server''' tab.<br /> *Tick '''My outgoing server requires authentication''', and select '''Use the same settings as my incoming mail server'''.<br /> *Click '''OK''' and then '''Next''', and then Finish.<br /> <br /> ===Advance Setup: Sent/Deleted Items===<br /> *Once the account is set up, right-click the top level folder, select IMAP Folders, click query, and then subscribe to any additional folders (Sent, Trash, Drafts, etc).<br /> *Go to '''File''' -&gt; '''Account Settings''' -&gt; '''Account Settings''', select the account you just created, and click on change. Select in turn '''Sent Items''' and '''Deleted Items''', and make sure the are pointing to the correct folders. (Also see [[Auto Purge]]).<br /> <br /> ====Useful Links====<br /> *http://support.ecenica.com/email/setup-imap-outlook-2010/<br /> <br /> ==Outlook 2007==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to TLS on port 143<br /> * SMTP to TLS on port 587<br /> <br /> ===Basic Setup===<br /> *Go to '''Tools''' -&gt; '''Email Accounts'''.<br /> *On the E-mail tab, click '''New'''.<br /> *Select '''Manually configure server settings or additional server types''' and click '''Next'''.<br /> *Select '''Internet E-mail''' and click '''Next'''.<br /> *Enter the information into the form as follows:<br /> **'''Your Name''' - As you would like it to be seen by the recipient of the email.<br /> **'''Email Address''' - Your email address. Be careful. Any typos will mean replies to your emails may go astray.<br /> **'''Username''' &amp; '''password''' - You should have been told this by us.<br /> **'''Account Type''' - Select IMAP.<br /> **'''Incoming Server Name''' &amp; '''Outgoing Server Name''' - The name we have given your server.<br /> *Click on '''More Settings''' and then on the '''Outgoing Server''' tab.<br /> *Tick '''My outgoing server requires authentication''', and select '''Use the same settings as my incoming mail server'''.<br /> *Click '''OK''' and then '''Next''', and then Finish.<br /> <br /> ===Advanced Setup: Sent Items===<br /> Once the account is set up, right-click the top level folder, select IMAP Folders, click query, and then subscribe to any additional folders (Sent, Trash, Drafts, etc).<br /> *Open your IMAP account settings via '''Tools''' -&gt; '''Account Settings''' and double click on the IMAP account.<br /> *Click on '''More Settings'''.<br /> *Select the '''Folders''' tab.<br /> *Enable the option “Save sent items in the following folder on the server”.<br /> *Select the '''Sent''' folder.<br /> <br /> ===Useful Links===<br /> *http://products.secureserver.net/email/email_outlook.htm<br /> <br /> <br /> See: [[How to set up MS Outlook#Adding an Email Account|How to set up MS Outlook]]<br /> <br /> [[Category:FAQ]]<br /> [[Category:Email]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_set_up_VPN_connection_to_the_server&diff=801 2023-12-15T15:10:12Z

<p>Richard: </p> <hr /> <div>We use [http://openvpn.net OpenVPN] as a VPN system. There is client software for Windows, OS-X, Linux, and Android.<br /> <br /> OpenVPN can only be enabled when our server is set to be the network manager. In most cases we do this when we install the server. We also have to add the users who want to use VPN added to the VPN security group.<br /> <br /> with someone about OpenVPN permissions can be enabled or disabled for each user. <br /> <br /> ==Installing the software==<br /> On our servers there is a share called NETLOGON. In there is a folder called OPENVPN, and in there are installers (client software) and configuration files for both Windows and OS-X computers. You can also download the software from the [http://openvpn.net OpenVPN] web site.<br /> <br /> ==Copying the Config File==<br /> ===Windows===<br /> <br /> ====Basic Install====<br /> *[https://openvpn.net/community-downloads/ Download &amp; Install OpenVPN]<br /> <br /> ====Configuration====<br /> * Download configuration file from Remote Web Access &gt; Shared Files &gt; Netlogon &gt; OPENVPN &gt; Windows-vpn-to-office.ovpn<br /> * Save it on the Desktop<br /> * Then go on Desktop, cut the file<br /> * Paste the '''vpn-to-office.ovpn''' into the OpenVPN config folder on your PC usually:<br /> ** C:\Program Files\OpenVPN\config\<br /> <br /> ====Connect====<br /> <br /> * Right-click on the openvpn-gui systray icon (if it does not appears, click on OpenVPN GUI program) <br /> * Click Connect <br /> * The software will prompt you for a username and password. This is the same as you normally use to access the server.<br /> <br /> ===OS X===<br /> <br /> ====Basic Install====<br /> *[https://tunnelblick.net/downloads.html Download Tunnelblick last '''Stable''' for Mac OS-X]<br /> <br /> ====Configuration====<br /> * Download configuration file from Remote Web Access &gt; Shared Files &gt; Netlogon &gt; OPENVPN &gt; Mac-vpn-to-office.ovpn<br /> * Save it on the Desktop<br /> * Double click on the configuration file from the Desktop to add it to Tunnelblick (first time only)<br /> <br /> ====Connect====<br /> * Right-click on the Tunnelblick systray icon <br /> * Click Connect <br /> * The software will prompt you for a username and password. This is the same as you normally use to access the server.<br /> <br /> [[Category:FAQ]]<br /> [[Category:Remote Access]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_set_up_VPN_connection_to_the_server&diff=800 2023-12-15T15:07:31Z

<p>Richard: /* Copying the Config File */</p> <hr /> <div>We use [http://openvpn.net OpenVPN] as a VPN system. There is client software for Windows, OS-X and Linux, and it works very well from behind firewalls, especially from places like China, and hotels with cheap routers.<br /> <br /> OpenVPN can only be enabled when our server is set to be the network manager. In most cases we do this when we install the server. We also have to add the users who want to use VPN added to the VPN security group.<br /> <br /> ==Installing the software==<br /> On our servers there is a share called NETLOGON. In there is a folder called OPENVPN, and in there are installers (client software) and configuration files for both Windows and OS-X computers. You can also download the software from the [http://openvpn.net OpenVPN] web site.<br /> <br /> ==Copying the Config File==<br /> ===Windows===<br /> <br /> ====Basic Install====<br /> *[https://openvpn.net/community-downloads/ Download &amp; Install OpenVPN]<br /> <br /> ====Configuration====<br /> * Download configuration file from Remote Web Access &gt; Shared Files &gt; Netlogon &gt; OPENVPN &gt; Windows-vpn-to-office.ovpn<br /> * Save it on the Desktop<br /> * Then go on Desktop, cut the file<br /> * Paste the '''vpn-to-office.ovpn''' into the OpenVPN config folder on your PC usually:<br /> ** C:\Program Files\OpenVPN\config\<br /> <br /> ====Connect====<br /> <br /> * Right-click on the openvpn-gui systray icon (if it does not appears, click on OpenVPN GUI program) <br /> * Click Connect <br /> * The software will prompt you for a username and password. This is the same as you normally use to access the server.<br /> <br /> ===OS X===<br /> <br /> ====Basic Install====<br /> *[https://tunnelblick.net/downloads.html Download Tunnelblick last '''Stable''' for Mac OS-X]<br /> <br /> ====Configuration====<br /> * Download configuration file from Remote Web Access &gt; Shared Files &gt; Netlogon &gt; OPENVPN &gt; Mac-vpn-to-office.ovpn<br /> * Save it on the Desktop<br /> * Double click on the configuration file from the Desktop to add it to Tunnelblick (first time only)<br /> <br /> ====Connect====<br /> * Right-click on the Tunnelblick systray icon <br /> * Click Connect <br /> * The software will prompt you for a username and password. This is the same as you normally use to access the server.<br /> <br /> [[Category:FAQ]]<br /> [[Category:Remote Access]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_set_up_my_CalDAV_calendar&diff=799 2022-05-11T10:36:53Z

<p>Richard: /* iCal/Calendar App on Mac OS X */</p> <hr /> <div>==Server URL==<br /> CalDAV works over the same transport as web pages, so the CallDAV URL looks like a web page address, but it is not. On our servers it has the following construction:<br /> <br /> &lt;code&gt;https://&lt;your-mail-server-name&gt;/davical/caldav.php/&lt;username&gt;/&lt;collection&gt;&lt;/code&gt;<br /> <br /> Where &lt;username&gt; is your username and &lt;collection&gt; is the name of the calendar. On our servers by default this is called &quot;Calendar&quot;.<br /> <br /> ==iPhone/iPad==<br /> #Go to '''Settings -&gt; Calendar &gt; Accounts''' (on older versions of IOS -&gt; '''Settings -&gt; Passwords &amp; Accounts''')<br /> #Select '''Add Account'''<br /> #Select '''Other''', then '''Add CalDAV Account'''<br /> #Enter the details as requested:<br /> #*In '''Server''' enter the URL of your CalDAV server. This is usually the same as your mail server, and it should be entered in this format:<br /> #*: https://&lt;your-mail-server-name&gt;/davical/caldav.php<br /> #*'''User Name''' is your network user name, usually same as you use on your main computer.<br /> #*'''Password''' is the password you use with the above user name.<br /> #*Description is your way of distinguishing it from any other calendaring system you use.<br /> #Select '''Calendars''' and or '''Reminders''' (CalDAV does both) and click '''Save'''.<br /> If you want to access shared calendars, then you can replace &lt;username&gt; in the '''Advanced Settings''' section, under '''Account URL''' with the name of the shared resource. By default we use '''shared'''. (NOTE, after a recent IOS Update this no longer appears to work. We are investigating - Marco 12 Sept 2019)<br /> <br /> ==Thunderbird==<br /> #Install the '''Lightning plug-in''' which is required<br /> #'''Restart Thunderbird''' to activate the plugin, <br /> #Go to '''Events and Tasks''' &gt; '''Calendar'''<br /> #Right-Click by the list of calendars on the left hand side (there will just be a local one if this is a fresh install of the plug-in), and select '''New Calendar'''.<br /> #Select '''On the Network''', and click '''Next'''<br /> #Select '''CalDAV''' type<br /> #Set the calendar '''Location''': https://&lt;your-server-name&gt;/davical/caldav.php/&lt;username&gt;/&lt;calendar&gt;<br /> ##Replace &lt;your-server-name&gt; with the appropriate server name.<br /> ##Replace &lt;username&gt; by you own username.<br /> ##Replace &lt;calendar&gt; by the name of the calendar you want to use '''calendar''', or '''home''', or else as required.<br /> #Tick the '''offline''' option to have a local copy in case you have no access to the server.<br /> #Enter your username and password when prompted, and make sure you tick the '''Save Password''' option.<br /> <br /> ==Outlook==<br /> We recommend the CalDav Syncronizer plug-in (https://caldavsynchronizer.org/) which is open source. There are instructions on their site, and the URL you need is as described above.<br /> <br /> ==iCal/Calendar App on Mac OS X==<br /> <br /> #Open Apple '''Calendar''' app<br /> #In the toolbar go to '''Calendar &gt; Preference &gt; Accounts'''<br /> #In the accounts pane on the left, click the '''+''' sign button to add an account<br /> #Select '''Add CalDAV account...'''<br /> #Select '''Manual''' as account type<br /> #Set '''Username''': (type your username)<br /> #Set '''Password''': (type your password)<br /> #Set '''Server Address''': https://&lt;your-server-name&gt;/davical/caldav.php<br /> ## Replace &lt;your-server-name&gt; with the appropriate server name<br /> #Then press '''Create''' button<br /> #In '''Delegation''' tab, '''checked mark any others users calendars''' that shall be accessible.<br /> <br /> [[Category:FAQ]]<br /> [[Category:Calendar]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_set_up_my_CalDAV_calendar&diff=798 2022-05-11T10:36:27Z

<p>Richard: /* iCal/Calendar App on Mac OS X */</p> <hr /> <div>==Server URL==<br /> CalDAV works over the same transport as web pages, so the CallDAV URL looks like a web page address, but it is not. On our servers it has the following construction:<br /> <br /> &lt;code&gt;https://&lt;your-mail-server-name&gt;/davical/caldav.php/&lt;username&gt;/&lt;collection&gt;&lt;/code&gt;<br /> <br /> Where &lt;username&gt; is your username and &lt;collection&gt; is the name of the calendar. On our servers by default this is called &quot;Calendar&quot;.<br /> <br /> ==iPhone/iPad==<br /> #Go to '''Settings -&gt; Calendar &gt; Accounts''' (on older versions of IOS -&gt; '''Settings -&gt; Passwords &amp; Accounts''')<br /> #Select '''Add Account'''<br /> #Select '''Other''', then '''Add CalDAV Account'''<br /> #Enter the details as requested:<br /> #*In '''Server''' enter the URL of your CalDAV server. This is usually the same as your mail server, and it should be entered in this format:<br /> #*: https://&lt;your-mail-server-name&gt;/davical/caldav.php<br /> #*'''User Name''' is your network user name, usually same as you use on your main computer.<br /> #*'''Password''' is the password you use with the above user name.<br /> #*Description is your way of distinguishing it from any other calendaring system you use.<br /> #Select '''Calendars''' and or '''Reminders''' (CalDAV does both) and click '''Save'''.<br /> If you want to access shared calendars, then you can replace &lt;username&gt; in the '''Advanced Settings''' section, under '''Account URL''' with the name of the shared resource. By default we use '''shared'''. (NOTE, after a recent IOS Update this no longer appears to work. We are investigating - Marco 12 Sept 2019)<br /> <br /> ==Thunderbird==<br /> #Install the '''Lightning plug-in''' which is required<br /> #'''Restart Thunderbird''' to activate the plugin, <br /> #Go to '''Events and Tasks''' &gt; '''Calendar'''<br /> #Right-Click by the list of calendars on the left hand side (there will just be a local one if this is a fresh install of the plug-in), and select '''New Calendar'''.<br /> #Select '''On the Network''', and click '''Next'''<br /> #Select '''CalDAV''' type<br /> #Set the calendar '''Location''': https://&lt;your-server-name&gt;/davical/caldav.php/&lt;username&gt;/&lt;calendar&gt;<br /> ##Replace &lt;your-server-name&gt; with the appropriate server name.<br /> ##Replace &lt;username&gt; by you own username.<br /> ##Replace &lt;calendar&gt; by the name of the calendar you want to use '''calendar''', or '''home''', or else as required.<br /> #Tick the '''offline''' option to have a local copy in case you have no access to the server.<br /> #Enter your username and password when prompted, and make sure you tick the '''Save Password''' option.<br /> <br /> ==Outlook==<br /> We recommend the CalDav Syncronizer plug-in (https://caldavsynchronizer.org/) which is open source. There are instructions on their site, and the URL you need is as described above.<br /> <br /> ==iCal/Calendar App on Mac OS X==<br /> <br /> #Open Apple Calendar<br /> #In the toolbar go to '''Calendar &gt; Preference &gt; Accounts'''<br /> #In the accounts pane on the left, click the '''+''' sign button to add an account<br /> #Select '''Add CalDAV account...'''<br /> #Select '''Manual''' as account type<br /> #Set '''Username''': (type your username)<br /> #Set '''Password''': (type your password)<br /> #Set '''Server Address''': https://&lt;your-server-name&gt;/davical/caldav.php<br /> ## Replace &lt;your-server-name&gt; with the appropriate server name<br /> #Then press '''Create''' button<br /> #In '''Delegation''' tab, '''checked mark any others users calendars''' that shall be accessible.<br /> <br /> [[Category:FAQ]]<br /> [[Category:Calendar]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_set_up_my_CalDAV_calendar&diff=797 2022-05-11T10:32:04Z

<p>Richard: /* iPhone/iPad */</p> <hr /> <div>==Server URL==<br /> CalDAV works over the same transport as web pages, so the CallDAV URL looks like a web page address, but it is not. On our servers it has the following construction:<br /> <br /> &lt;code&gt;https://&lt;your-mail-server-name&gt;/davical/caldav.php/&lt;username&gt;/&lt;collection&gt;&lt;/code&gt;<br /> <br /> Where &lt;username&gt; is your username and &lt;collection&gt; is the name of the calendar. On our servers by default this is called &quot;Calendar&quot;.<br /> <br /> ==iPhone/iPad==<br /> #Go to '''Settings -&gt; Calendar &gt; Accounts''' (on older versions of IOS -&gt; '''Settings -&gt; Passwords &amp; Accounts''')<br /> #Select '''Add Account'''<br /> #Select '''Other''', then '''Add CalDAV Account'''<br /> #Enter the details as requested:<br /> #*In '''Server''' enter the URL of your CalDAV server. This is usually the same as your mail server, and it should be entered in this format:<br /> #*: https://&lt;your-mail-server-name&gt;/davical/caldav.php<br /> #*'''User Name''' is your network user name, usually same as you use on your main computer.<br /> #*'''Password''' is the password you use with the above user name.<br /> #*Description is your way of distinguishing it from any other calendaring system you use.<br /> #Select '''Calendars''' and or '''Reminders''' (CalDAV does both) and click '''Save'''.<br /> If you want to access shared calendars, then you can replace &lt;username&gt; in the '''Advanced Settings''' section, under '''Account URL''' with the name of the shared resource. By default we use '''shared'''. (NOTE, after a recent IOS Update this no longer appears to work. We are investigating - Marco 12 Sept 2019)<br /> <br /> ==Thunderbird==<br /> #Install the '''Lightning plug-in''' which is required<br /> #'''Restart Thunderbird''' to activate the plugin, <br /> #Go to '''Events and Tasks''' &gt; '''Calendar'''<br /> #Right-Click by the list of calendars on the left hand side (there will just be a local one if this is a fresh install of the plug-in), and select '''New Calendar'''.<br /> #Select '''On the Network''', and click '''Next'''<br /> #Select '''CalDAV''' type<br /> #Set the calendar '''Location''': https://&lt;your-server-name&gt;/davical/caldav.php/&lt;username&gt;/&lt;calendar&gt;<br /> ##Replace &lt;your-server-name&gt; with the appropriate server name.<br /> ##Replace &lt;username&gt; by you own username.<br /> ##Replace &lt;calendar&gt; by the name of the calendar you want to use '''calendar''', or '''home''', or else as required.<br /> #Tick the '''offline''' option to have a local copy in case you have no access to the server.<br /> #Enter your username and password when prompted, and make sure you tick the '''Save Password''' option.<br /> <br /> ==Outlook==<br /> We recommend the CalDav Syncronizer plug-in (https://caldavsynchronizer.org/) which is open source. There are instructions on their site, and the URL you need is as described above.<br /> <br /> ==iCal/Calendar App on Mac OS X==<br /> <br /> #Go to '''iCal &gt; Preference &gt; Accounts'''<br /> #Press '''+''' sign to add an account<br /> #Set Account type: '''CalDAV'''<br /> #Set '''Username''': (type your username)<br /> #Set '''Password''': (type your password)<br /> #Set '''Server Address''': https://&lt;your-server-name&gt;/davical/caldav.php<br /> ## Replace &lt;your-server-name&gt; with the appropriate server name<br /> #Then press '''Create''' button<br /> #In '''Delegation''' tab, '''checked mark any others users calendars''' that shall be accessible.<br /> <br /> [[Category:FAQ]]<br /> [[Category:Calendar]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_prevent_Outlook_2016/2019_IMAP_sync_issues&diff=795 2022-04-08T09:42:43Z

<p>Richard: /* Here is how to prevent them... */</p> <hr /> <div><br /> == Outlook 2016/2019 ==<br /> <br /> Make sure to follow this '''guidance when creating folders''' in Outlook 2016/2019, otherwise it might lead to '''sync issues''' of your mailbox with the server.<br /> <br /> === Any of the following would indicate sync issues... ===<br /> <br /> * Send/Receive process never ending<br /> * New email not received promptly <br /> * Email sent stuck in Outbox until Outlook is restarted<br /> * etc... <br /> <br /> === Here is how to prevent them... ===<br /> <br /> * '''Create folder as sub-folder of the Inbox''' folder ('''right click the Inbox''' folder then choose '''New Folder'''). You can create sub-folders in that folder afterwards. Just make sure the all folder tree is under Inbox.<br /> * '''Remove any trailing space''' in folder name before creating it, for example don't create a folder '''&quot;MyFolder &quot;''' '''remove the trailing space''' so it become '''&quot;MyFolder&quot;'''. The folder name shall never start with a space either...<br /> ** '''Pay particularly attention''' to this when you '''copy/paste''' folder name from somewhere as it may be quite possible '''during selection or copy''' a trailing '''space may be added''' automatically, make sure to '''remove''' it '''after''' pasting '''prior''' creating the new folder.<br /> <br /> * '''Avoid dual space''' in folder name. e.g '''&quot;My Folder&quot;''', '''remove the extra spaces''' so it would be '''&quot;My Folder&quot;'''. Use only single spacing and never at the beginning or end of the folder name.<br /> <br /> * '''Avoid special characters''' in folder names e.g: <br /> ** Avoid Signs such as: '''*''' , '''&amp;''' , etc...<br /> ** Avoid Punctuation such as: ''';''' (semi-colon) , ''':''' (colon) , '''.''' (dot) , '''..''' (double dot) , '''...''' (triple dot) , etc... <br /> ** Avoid Brackets such as: '''(''' , ''')''' , '''[''' , ''']''' , etc... <br /> <br /> * '''Privilege''' '''-''' (hyphen) or '''_''' (underscore) as separator other than space if need be...<br /> <br /> * '''Limit folder names''' to '''alpha''' and '''numeric''' characters where possible. For example don't create 'Folder 2018 &amp; 2019', instead create 'Folder 2018_2019' or 'Folder 2018 2019' or 'Folder 2018and2019' for examples...<br /> <br /> * '''When renaming a folder to change some letter case''' from '''&quot;myFolder&quot;''' to '''&quot;MyFolder&quot;''' (or any other possible option e.g '''&quot;MYFOLDER&quot;''',etc...), make sure to '''rename it first into an intermediary folder name''' with an '''extra character'''. For example rename '''&quot;myFolder&quot;''' into '''&quot;MyFolder_&quot;''' (adding underscore) and then again into '''&quot;MyFolder&quot;''' (removing underscore). That is because Outlook/Windows are case-insensitive while the email system is case-sensitive and Outlook does not cope correctly with it during folder rename... because he think '''&quot;myFolder&quot;''' and '''&quot;MyFolder&quot;''' are the same folder, consequently it does not command/instruct the server to modify folder name accordingly to case letter changes applied... creating a discrepancy that affect data sync... as the two folders (in Outlook and on server) become different... they don't sync any more with each other causing sync errors...<br /> <br /> == Outlook 2013 - IMAP implementation broken, not fit for purpose ==<br /> <br /> IMAP implementation in Office 2013 is broken (don't send correct delete command to IMAP server) so don't use it at all, not fit for purpose!<br /> <br /> [[Category:FAQ]]<br /> [[Category:Email]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_prevent_Outlook_2016/2019_IMAP_sync_issues&diff=794 2022-04-08T09:42:06Z

<p>Richard: /* Here is how to prevent them... */</p> <hr /> <div><br /> == Outlook 2016/2019 ==<br /> <br /> Make sure to follow this '''guidance when creating folders''' in Outlook 2016/2019, otherwise it might lead to '''sync issues''' of your mailbox with the server.<br /> <br /> === Any of the following would indicate sync issues... ===<br /> <br /> * Send/Receive process never ending<br /> * New email not received promptly <br /> * Email sent stuck in Outbox until Outlook is restarted<br /> * etc... <br /> <br /> === Here is how to prevent them... ===<br /> <br /> * '''Create folder as sub-folder of the Inbox''' folder (right click the Inbox folder then choose New Folder). You can create sub-folders in that folder afterwards. Just make sure the all folder tree is under Inbox.<br /> * '''Remove any trailing space''' in folder name before creating it, for example don't create a folder '''&quot;MyFolder &quot;''' '''remove the trailing space''' so it become '''&quot;MyFolder&quot;'''. The folder name shall never start with a space either...<br /> ** '''Pay particularly attention''' to this when you '''copy/paste''' folder name from somewhere as it may be quite possible '''during selection or copy''' a trailing '''space may be added''' automatically, make sure to '''remove''' it '''after''' pasting '''prior''' creating the new folder.<br /> <br /> * '''Avoid dual space''' in folder name. e.g '''&quot;My Folder&quot;''', '''remove the extra spaces''' so it would be '''&quot;My Folder&quot;'''. Use only single spacing and never at the beginning or end of the folder name.<br /> <br /> * '''Avoid special characters''' in folder names e.g: <br /> ** Avoid Signs such as: '''*''' , '''&amp;''' , etc...<br /> ** Avoid Punctuation such as: ''';''' (semi-colon) , ''':''' (colon) , '''.''' (dot) , '''..''' (double dot) , '''...''' (triple dot) , etc... <br /> ** Avoid Brackets such as: '''(''' , ''')''' , '''[''' , ''']''' , etc... <br /> <br /> * '''Privilege''' '''-''' (hyphen) or '''_''' (underscore) as separator other than space if need be...<br /> <br /> * '''Limit folder names''' to '''alpha''' and '''numeric''' characters where possible. For example don't create 'Folder 2018 &amp; 2019', instead create 'Folder 2018_2019' or 'Folder 2018 2019' or 'Folder 2018and2019' for examples...<br /> <br /> * '''When renaming a folder to change some letter case''' from '''&quot;myFolder&quot;''' to '''&quot;MyFolder&quot;''' (or any other possible option e.g '''&quot;MYFOLDER&quot;''',etc...), make sure to '''rename it first into an intermediary folder name''' with an '''extra character'''. For example rename '''&quot;myFolder&quot;''' into '''&quot;MyFolder_&quot;''' (adding underscore) and then again into '''&quot;MyFolder&quot;''' (removing underscore). That is because Outlook/Windows are case-insensitive while the email system is case-sensitive and Outlook does not cope correctly with it during folder rename... because he think '''&quot;myFolder&quot;''' and '''&quot;MyFolder&quot;''' are the same folder, consequently it does not command/instruct the server to modify folder name accordingly to case letter changes applied... creating a discrepancy that affect data sync... as the two folders (in Outlook and on server) become different... they don't sync any more with each other causing sync errors...<br /> <br /> == Outlook 2013 - IMAP implementation broken, not fit for purpose ==<br /> <br /> IMAP implementation in Office 2013 is broken (don't send correct delete command to IMAP server) so don't use it at all, not fit for purpose!<br /> <br /> [[Category:FAQ]]<br /> [[Category:Email]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_prevent_Outlook_2016/2019_IMAP_sync_issues&diff=793 2022-04-08T09:41:36Z

<p>Richard: /* Here is how to prevent them... */</p> <hr /> <div><br /> == Outlook 2016/2019 ==<br /> <br /> Make sure to follow this '''guidance when creating folders''' in Outlook 2016/2019, otherwise it might lead to '''sync issues''' of your mailbox with the server.<br /> <br /> === Any of the following would indicate sync issues... ===<br /> <br /> * Send/Receive process never ending<br /> * New email not received promptly <br /> * Email sent stuck in Outbox until Outlook is restarted<br /> * etc... <br /> <br /> === Here is how to prevent them... ===<br /> <br /> * Create folder as sub-folder of the Inbox folder (right click the Inbox folder then choose New Folder). You can create sub-folders in that folder afterwards. Just make sure the all folder tree is under Inbox.<br /> * '''Remove any trailing space''' in folder name before creating it, for example don't create a folder '''&quot;MyFolder &quot;''' '''remove the trailing space''' so it become '''&quot;MyFolder&quot;'''. The folder name shall never start with a space either...<br /> ** '''Pay particularly attention''' to this when you '''copy/paste''' folder name from somewhere as it may be quite possible '''during selection or copy''' a trailing '''space may be added''' automatically, make sure to '''remove''' it '''after''' pasting '''prior''' creating the new folder.<br /> <br /> * '''Avoid dual space''' in folder name. e.g '''&quot;My Folder&quot;''', '''remove the extra spaces''' so it would be '''&quot;My Folder&quot;'''. Use only single spacing and never at the beginning or end of the folder name.<br /> <br /> * '''Avoid special characters''' in folder names e.g: <br /> ** Avoid Signs such as: '''*''' , '''&amp;''' , etc...<br /> ** Avoid Punctuation such as: ''';''' (semi-colon) , ''':''' (colon) , '''.''' (dot) , '''..''' (double dot) , '''...''' (triple dot) , etc... <br /> ** Avoid Brackets such as: '''(''' , ''')''' , '''[''' , ''']''' , etc... <br /> <br /> * '''Privilege''' '''-''' (hyphen) or '''_''' (underscore) as separator other than space if need be...<br /> <br /> * '''Limit folder names''' to '''alpha''' and '''numeric''' characters where possible. For example don't create 'Folder 2018 &amp; 2019', instead create 'Folder 2018_2019' or 'Folder 2018 2019' or 'Folder 2018and2019' for examples...<br /> <br /> * '''When renaming a folder to change some letter case''' from '''&quot;myFolder&quot;''' to '''&quot;MyFolder&quot;''' (or any other possible option e.g '''&quot;MYFOLDER&quot;''',etc...), make sure to '''rename it first into an intermediary folder name''' with an '''extra character'''. For example rename '''&quot;myFolder&quot;''' into '''&quot;MyFolder_&quot;''' (adding underscore) and then again into '''&quot;MyFolder&quot;''' (removing underscore). That is because Outlook/Windows are case-insensitive while the email system is case-sensitive and Outlook does not cope correctly with it during folder rename... because he think '''&quot;myFolder&quot;''' and '''&quot;MyFolder&quot;''' are the same folder, consequently it does not command/instruct the server to modify folder name accordingly to case letter changes applied... creating a discrepancy that affect data sync... as the two folders (in Outlook and on server) become different... they don't sync any more with each other causing sync errors...<br /> <br /> == Outlook 2013 - IMAP implementation broken, not fit for purpose ==<br /> <br /> IMAP implementation in Office 2013 is broken (don't send correct delete command to IMAP server) so don't use it at all, not fit for purpose!<br /> <br /> [[Category:FAQ]]<br /> [[Category:Email]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_access_my_files_via_WebDAV&diff=790 2020-08-13T17:39:57Z

<p>Richard: </p> <hr /> <div>==Microsoft==<br /> <br /> ===Windows 10/8/7===<br /> <br /> ==== File Explorer &gt; Mapped Drive ====<br /> * Open '''File Explorer'''<br /> * Right click on '''This PC''' and select '''Map Network Drive'''<br /> * '''Select a letter''' (e.g Z:) [or Connect to a website... (link), to make it appears as a folder name instead]<br /> * Enter path in the following format: '''https://&lt;your.external.server.name&gt;:11443/&lt;foldername&gt;''' (e.g https://remote.example.com:11443/allstaff)<br /> * Select '''Reconnect at Login''' option as required<br /> * Select '''Connect as different user''' option as required<br /> * When prompted, enter your credentials<br /> <br /> ==&gt; Drive letter [or folder name] would appear in File Explorer under This PC <br /> <br /> If you don't see the drive letters [or folder name], click the arrow &gt; next to This PC to expand as it may be just folded (hiding sub-content)...<br /> <br /> ==Apple==<br /> ===OS-X===<br /> <br /> *Open Finder, and go to '''Go''' -&gt; '''Connect to Server'''.<br /> *In the '''Server Address''' box, type '''''&lt;code&gt;https://&lt;your.external.server.name&gt;:11443/&lt;/code&gt;''''' where &lt;your.external.server.name&gt; is the same name as you use to access VPN, usually remote.&lt;your.domain.name&gt;.<br /> *Enter your username and password when prompted.<br /> Note: If you click on the the '''+''' button, it will save the link for the next time. You can also add it to your login items.<br /> <br /> ===iOS===<br /> <br /> We recommend using a free App called WebDAV Navigator. You will need to enter the following details:<br /> *'''Name''': This is for you to recognise it should you have a number of connections.<br /> *'''Server URL''': This would be '''''&lt;code&gt;https://&lt;your.external.server.name&gt;:11443/&lt;/code&gt;''''', where &lt;your.external.server.name&gt; is the same name as you use to access VPN, usually remote.&lt;your.domain.name&gt;.<br /> *'''Username''': Your server username.<br /> *'''Password''': Your server password.<br /> <br /> ==Linux==<br /> Most Linux file managers are able to open WebDAV locations. For example, in Nautilus, go to the '''connect to server''' option, choose ''secure WebDAV (HTTPS)'', and end the following details:<br /> server: &lt;your.external.server.name&gt;<br /> port: 11443<br /> username: &lt;your server username&gt;<br /> password: &lt;your server password&gt;<br /> <br /> [[Category:FAQ]]<br /> [[Category:Files]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_access_my_files_via_WebDAV&diff=789 2020-07-30T17:15:29Z

<p>Richard: /* File Explorer &gt; Mapped Drive */</p> <hr /> <div>==Apple==<br /> ===OS-X===<br /> <br /> *Open Finder, and go to '''Go''' -&gt; '''Connect to Server'''.<br /> *In the '''Server Address''' box, type '''''&lt;code&gt;https://&lt;your.external.server.name&gt;:11443/&lt;/code&gt;''''' where &lt;your.external.server.name&gt; is the same name as you use to access VPN, usually remote.&lt;your.domain.name&gt;.<br /> *Enter your username and password when prompted.<br /> Note: If you click on the the '''+''' button, it will save the link for the next time. You can also add it to your login items.<br /> <br /> ===iOS===<br /> <br /> We recommend using a free App called WebDAV Navigator. You will need to enter the following details:<br /> *'''Name''': This is for you to recognise it should you have a number of connections.<br /> *'''Server URL''': This would be '''''&lt;code&gt;https://&lt;your.external.server.name&gt;:11443/&lt;/code&gt;''''', where &lt;your.external.server.name&gt; is the same name as you use to access VPN, usually remote.&lt;your.domain.name&gt;.<br /> *'''Username''': Your server username.<br /> *'''Password''': Your server password.<br /> <br /> ==Linux==<br /> Most Linux file managers are able to open WebDAV locations. For example, in Nautilus, go to the '''connect to server''' option, choose ''secure WebDAV (HTTPS)'', and end the following details:<br /> server: &lt;your.external.server.name&gt;<br /> port: 11443<br /> username: &lt;your server username&gt;<br /> password: &lt;your server password&gt;<br /> <br /> ==Microsoft==<br /> <br /> ===Windows 10/8/7===<br /> <br /> ==== File Explorer &gt; Mapped Drive ====<br /> * Open '''File Explorer'''<br /> * Right click on '''This PC''' and select '''Map Network Drive'''<br /> * '''Select a letter''' (e.g Z:) [or Connect to a website... (link), to make it appears as a folder name instead]<br /> * Enter path in the following format: '''https://&lt;your.external.server.name&gt;:11443/&lt;foldername&gt;''' (e.g https://remote.example.com:11443/allstaff)<br /> * Select '''Reconnect at Login''' option as required<br /> * Select '''Connect as different user''' option as required<br /> * When prompted, enter your credentials<br /> <br /> ==&gt; Drive letter [or folder name] would appear in File Explorer under This PC <br /> <br /> If you don't see the drive letters [or folder name], click the arrow &gt; next to This PC to expand as it may be just folded (hiding sub-content)...<br /> <br /> [[Category:FAQ]]<br /> [[Category:Files]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_access_my_files_via_WebDAV&diff=788 2020-07-30T17:13:24Z

<p>Richard: /* File Explorer &gt; Mapped Drive */</p> <hr /> <div>==Apple==<br /> ===OS-X===<br /> <br /> *Open Finder, and go to '''Go''' -&gt; '''Connect to Server'''.<br /> *In the '''Server Address''' box, type '''''&lt;code&gt;https://&lt;your.external.server.name&gt;:11443/&lt;/code&gt;''''' where &lt;your.external.server.name&gt; is the same name as you use to access VPN, usually remote.&lt;your.domain.name&gt;.<br /> *Enter your username and password when prompted.<br /> Note: If you click on the the '''+''' button, it will save the link for the next time. You can also add it to your login items.<br /> <br /> ===iOS===<br /> <br /> We recommend using a free App called WebDAV Navigator. You will need to enter the following details:<br /> *'''Name''': This is for you to recognise it should you have a number of connections.<br /> *'''Server URL''': This would be '''''&lt;code&gt;https://&lt;your.external.server.name&gt;:11443/&lt;/code&gt;''''', where &lt;your.external.server.name&gt; is the same name as you use to access VPN, usually remote.&lt;your.domain.name&gt;.<br /> *'''Username''': Your server username.<br /> *'''Password''': Your server password.<br /> <br /> ==Linux==<br /> Most Linux file managers are able to open WebDAV locations. For example, in Nautilus, go to the '''connect to server''' option, choose ''secure WebDAV (HTTPS)'', and end the following details:<br /> server: &lt;your.external.server.name&gt;<br /> port: 11443<br /> username: &lt;your server username&gt;<br /> password: &lt;your server password&gt;<br /> <br /> ==Microsoft==<br /> <br /> ===Windows 10/8/7===<br /> <br /> ==== File Explorer &gt; Mapped Drive ====<br /> * Open '''File Explorer'''<br /> * Right click on '''This PC''' and select '''Map Network Drive'''<br /> * '''Select a letter''' (e.g Z:) [or Connect to a website... (link), to make it appears as a folder name instead]<br /> * Enter path in the following format: '''https://&lt;your.external.server.name&gt;:11443/&lt;foldername&gt;''' (e.g https://remote.example.com:11443/allstaff)<br /> * Select '''Reconnect at Login''' option as required<br /> * Select '''Connect as different user''' option as required<br /> * When prompted, enter your credentials<br /> <br /> ==&gt; Drive letter [or folder name] would appear in File Explorer under This PC (or Computer)<br /> <br /> [[Category:FAQ]]<br /> [[Category:Files]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_access_my_files_via_WebDAV&diff=787 2020-07-30T17:12:59Z

<p>Richard: /* File Explorer &gt; Mapped Drive */</p> <hr /> <div>==Apple==<br /> ===OS-X===<br /> <br /> *Open Finder, and go to '''Go''' -&gt; '''Connect to Server'''.<br /> *In the '''Server Address''' box, type '''''&lt;code&gt;https://&lt;your.external.server.name&gt;:11443/&lt;/code&gt;''''' where &lt;your.external.server.name&gt; is the same name as you use to access VPN, usually remote.&lt;your.domain.name&gt;.<br /> *Enter your username and password when prompted.<br /> Note: If you click on the the '''+''' button, it will save the link for the next time. You can also add it to your login items.<br /> <br /> ===iOS===<br /> <br /> We recommend using a free App called WebDAV Navigator. You will need to enter the following details:<br /> *'''Name''': This is for you to recognise it should you have a number of connections.<br /> *'''Server URL''': This would be '''''&lt;code&gt;https://&lt;your.external.server.name&gt;:11443/&lt;/code&gt;''''', where &lt;your.external.server.name&gt; is the same name as you use to access VPN, usually remote.&lt;your.domain.name&gt;.<br /> *'''Username''': Your server username.<br /> *'''Password''': Your server password.<br /> <br /> ==Linux==<br /> Most Linux file managers are able to open WebDAV locations. For example, in Nautilus, go to the '''connect to server''' option, choose ''secure WebDAV (HTTPS)'', and end the following details:<br /> server: &lt;your.external.server.name&gt;<br /> port: 11443<br /> username: &lt;your server username&gt;<br /> password: &lt;your server password&gt;<br /> <br /> ==Microsoft==<br /> <br /> ===Windows 10/8/7===<br /> <br /> ==== File Explorer &gt; Mapped Drive ====<br /> * Open '''File Explorer'''<br /> * Right click on '''This PC''' <br /> * select '''Map Network Drive'''<br /> <br /> * '''Select a letter''' (e.g Z:) [or Connect to a website... (link), to make it appears as a folder name instead]<br /> * Enter path in the following format: '''https://&lt;your.external.server.name&gt;:11443/&lt;foldername&gt;''' (e.g https://remote.example.com:11443/allstaff)<br /> * Select '''Reconnect at Login''' option as required<br /> * Select '''Connect as different user''' option as required<br /> * When prompted, enter your credentials<br /> <br /> ==&gt; Drive letter [or folder name] would appear in File Explorer under This PC (or Computer)<br /> <br /> [[Category:FAQ]]<br /> [[Category:Files]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_access_my_files_via_WebDAV&diff=786 2020-07-30T17:12:30Z

<p>Richard: /* File Explorer &gt; Mapped Drive */</p> <hr /> <div>==Apple==<br /> ===OS-X===<br /> <br /> *Open Finder, and go to '''Go''' -&gt; '''Connect to Server'''.<br /> *In the '''Server Address''' box, type '''''&lt;code&gt;https://&lt;your.external.server.name&gt;:11443/&lt;/code&gt;''''' where &lt;your.external.server.name&gt; is the same name as you use to access VPN, usually remote.&lt;your.domain.name&gt;.<br /> *Enter your username and password when prompted.<br /> Note: If you click on the the '''+''' button, it will save the link for the next time. You can also add it to your login items.<br /> <br /> ===iOS===<br /> <br /> We recommend using a free App called WebDAV Navigator. You will need to enter the following details:<br /> *'''Name''': This is for you to recognise it should you have a number of connections.<br /> *'''Server URL''': This would be '''''&lt;code&gt;https://&lt;your.external.server.name&gt;:11443/&lt;/code&gt;''''', where &lt;your.external.server.name&gt; is the same name as you use to access VPN, usually remote.&lt;your.domain.name&gt;.<br /> *'''Username''': Your server username.<br /> *'''Password''': Your server password.<br /> <br /> ==Linux==<br /> Most Linux file managers are able to open WebDAV locations. For example, in Nautilus, go to the '''connect to server''' option, choose ''secure WebDAV (HTTPS)'', and end the following details:<br /> server: &lt;your.external.server.name&gt;<br /> port: 11443<br /> username: &lt;your server username&gt;<br /> password: &lt;your server password&gt;<br /> <br /> ==Microsoft==<br /> <br /> ===Windows 10/8/7===<br /> <br /> ==== File Explorer &gt; Mapped Drive ====<br /> * Open '''File Explorer'''<br /> * Right click on '''This PC''' and select '''Map Network Drive'''<br /> * '''Select a letter''' (e.g Z:) [or Connect to a website... (link), to make it appears as a folder name instead]<br /> * Enter path in the following format: '''https://&lt;your.external.server.name&gt;:11443/&lt;foldername&gt;''' (e.g https://remote.example.com:11443/allstaff)<br /> * Select '''Reconnect at Login''' option as required<br /> * Select '''Connect as different user''' option as required<br /> * When prompted, enter your credentials<br /> <br /> ==&gt; Drive letter [or folder name] would appear in File Explorer under This PC (or Computer)<br /> <br /> [[Category:FAQ]]<br /> [[Category:Files]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_access_my_files_via_WebDAV&diff=785 2020-07-30T17:12:00Z

<p>Richard: /* Microsoft */</p> <hr /> <div>==Apple==<br /> ===OS-X===<br /> <br /> *Open Finder, and go to '''Go''' -&gt; '''Connect to Server'''.<br /> *In the '''Server Address''' box, type '''''&lt;code&gt;https://&lt;your.external.server.name&gt;:11443/&lt;/code&gt;''''' where &lt;your.external.server.name&gt; is the same name as you use to access VPN, usually remote.&lt;your.domain.name&gt;.<br /> *Enter your username and password when prompted.<br /> Note: If you click on the the '''+''' button, it will save the link for the next time. You can also add it to your login items.<br /> <br /> ===iOS===<br /> <br /> We recommend using a free App called WebDAV Navigator. You will need to enter the following details:<br /> *'''Name''': This is for you to recognise it should you have a number of connections.<br /> *'''Server URL''': This would be '''''&lt;code&gt;https://&lt;your.external.server.name&gt;:11443/&lt;/code&gt;''''', where &lt;your.external.server.name&gt; is the same name as you use to access VPN, usually remote.&lt;your.domain.name&gt;.<br /> *'''Username''': Your server username.<br /> *'''Password''': Your server password.<br /> <br /> ==Linux==<br /> Most Linux file managers are able to open WebDAV locations. For example, in Nautilus, go to the '''connect to server''' option, choose ''secure WebDAV (HTTPS)'', and end the following details:<br /> server: &lt;your.external.server.name&gt;<br /> port: 11443<br /> username: &lt;your server username&gt;<br /> password: &lt;your server password&gt;<br /> <br /> ==Microsoft==<br /> <br /> ===Windows 10/8/7===<br /> <br /> ==== File Explorer &gt; Mapped Drive ====<br /> * Open '''File Explorer'''<br /> * Right click on &quot;This PC&quot; and select &quot;Map Network Drive&quot;<br /> * '''Select a letter''' (e.g Z:) [or Connect to a website... (link), to make it appears as a folder name instead]<br /> * Enter path in the following format: '''https://&lt;your.external.server.name&gt;:11443/&lt;foldername&gt;''' (e.g https://remote.example.com:11443/allstaff)<br /> * Select '''Reconnect at Login''' option as required<br /> * Select '''Connect as different user''' option as required<br /> * When prompted, enter your credentials<br /> <br /> ==&gt; Drive letter [or folder name] would appear in File Explorer under This PC (or Computer)<br /> <br /> [[Category:FAQ]]<br /> [[Category:Files]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_access_my_files_via_WebDAV&diff=784 2020-07-30T16:59:29Z

<p>Richard: /* File Explorer &gt; Mapped Drive */</p> <hr /> <div>==Apple==<br /> ===OS-X===<br /> <br /> *Open Finder, and go to '''Go''' -&gt; '''Connect to Server'''.<br /> *In the '''Server Address''' box, type '''''&lt;code&gt;https://&lt;your.external.server.name&gt;:11443/&lt;/code&gt;''''' where &lt;your.external.server.name&gt; is the same name as you use to access VPN, usually remote.&lt;your.domain.name&gt;.<br /> *Enter your username and password when prompted.<br /> Note: If you click on the the '''+''' button, it will save the link for the next time. You can also add it to your login items.<br /> <br /> ===iOS===<br /> <br /> We recommend using a free App called WebDAV Navigator. You will need to enter the following details:<br /> *'''Name''': This is for you to recognise it should you have a number of connections.<br /> *'''Server URL''': This would be '''''&lt;code&gt;https://&lt;your.external.server.name&gt;:11443/&lt;/code&gt;''''', where &lt;your.external.server.name&gt; is the same name as you use to access VPN, usually remote.&lt;your.domain.name&gt;.<br /> *'''Username''': Your server username.<br /> *'''Password''': Your server password.<br /> <br /> ==Linux==<br /> Most Linux file managers are able to open WebDAV locations. For example, in Nautilus, go to the '''connect to server''' option, choose ''secure WebDAV (HTTPS)'', and end the following details:<br /> server: &lt;your.external.server.name&gt;<br /> port: 11443<br /> username: &lt;your server username&gt;<br /> password: &lt;your server password&gt;<br /> <br /> ==Microsoft==<br /> <br /> ===Windows 10/8/7===<br /> <br /> ==== File Explorer &gt; Mapped Drive ====<br /> * Open '''File Explorer'''<br /> * Select '''This PC''' (or Computer)<br /> * In toolbar, Computer tab, click on '''Map Network Drive...'''<br /> * '''Select a letter''' (e.g Z:) [or Connect to a website... (link), to make it appears as a folder name instead]<br /> * Enter path in the following format: '''https://&lt;your.external.server.name&gt;:11443/&lt;foldername&gt;''' (e.g https://remote.example.com:11443/allstaff)<br /> * Select '''Reconnect at Login''' option as required<br /> * Select '''Connect as different user''' option as required<br /> * When prompted, enter your credentials<br /> <br /> ==&gt; Drive letter [or folder name] would appear in File Explorer under This PC (or Computer)<br /> <br /> [[Category:FAQ]]<br /> [[Category:Files]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_access_my_files_via_WebDAV&diff=783 2020-07-30T16:59:11Z

<p>Richard: /* File Explorer &gt; Mapped Drive */</p> <hr /> <div>==Apple==<br /> ===OS-X===<br /> <br /> *Open Finder, and go to '''Go''' -&gt; '''Connect to Server'''.<br /> *In the '''Server Address''' box, type '''''&lt;code&gt;https://&lt;your.external.server.name&gt;:11443/&lt;/code&gt;''''' where &lt;your.external.server.name&gt; is the same name as you use to access VPN, usually remote.&lt;your.domain.name&gt;.<br /> *Enter your username and password when prompted.<br /> Note: If you click on the the '''+''' button, it will save the link for the next time. You can also add it to your login items.<br /> <br /> ===iOS===<br /> <br /> We recommend using a free App called WebDAV Navigator. You will need to enter the following details:<br /> *'''Name''': This is for you to recognise it should you have a number of connections.<br /> *'''Server URL''': This would be '''''&lt;code&gt;https://&lt;your.external.server.name&gt;:11443/&lt;/code&gt;''''', where &lt;your.external.server.name&gt; is the same name as you use to access VPN, usually remote.&lt;your.domain.name&gt;.<br /> *'''Username''': Your server username.<br /> *'''Password''': Your server password.<br /> <br /> ==Linux==<br /> Most Linux file managers are able to open WebDAV locations. For example, in Nautilus, go to the '''connect to server''' option, choose ''secure WebDAV (HTTPS)'', and end the following details:<br /> server: &lt;your.external.server.name&gt;<br /> port: 11443<br /> username: &lt;your server username&gt;<br /> password: &lt;your server password&gt;<br /> <br /> ==Microsoft==<br /> <br /> ===Windows 10/8/7===<br /> <br /> ==== File Explorer &gt; Mapped Drive ====<br /> * Open '''File Explorer'''<br /> * Select '''This PC''' (or Computer)<br /> * In toolbar, Computer tab, click on '''Map Network Drive...'''<br /> * '''Select a letter''' (e.g Z:) [or Connect to a website... (link), to make it appears as a folder name instead]<br /> * Enter path in the following format: '''https://&lt;your.external.server.name&gt;:11443/&lt;foldername&gt;''' (e.g https://remote.example.com:11443/allstaff)<br /> * Select '''Reconnect at Login''' option as required<br /> * Select '''Connect as different user''' option as required<br /> * When prompted, enter your credentials<br /> <br /> ==&gt; Drive letter [or folder name) would appear in File Explorer under This PC (or Computer)<br /> <br /> [[Category:FAQ]]<br /> [[Category:Files]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_access_my_files_via_WebDAV&diff=782 2020-07-30T16:57:19Z

<p>Richard: /* Microsoft */</p> <hr /> <div>==Apple==<br /> ===OS-X===<br /> <br /> *Open Finder, and go to '''Go''' -&gt; '''Connect to Server'''.<br /> *In the '''Server Address''' box, type '''''&lt;code&gt;https://&lt;your.external.server.name&gt;:11443/&lt;/code&gt;''''' where &lt;your.external.server.name&gt; is the same name as you use to access VPN, usually remote.&lt;your.domain.name&gt;.<br /> *Enter your username and password when prompted.<br /> Note: If you click on the the '''+''' button, it will save the link for the next time. You can also add it to your login items.<br /> <br /> ===iOS===<br /> <br /> We recommend using a free App called WebDAV Navigator. You will need to enter the following details:<br /> *'''Name''': This is for you to recognise it should you have a number of connections.<br /> *'''Server URL''': This would be '''''&lt;code&gt;https://&lt;your.external.server.name&gt;:11443/&lt;/code&gt;''''', where &lt;your.external.server.name&gt; is the same name as you use to access VPN, usually remote.&lt;your.domain.name&gt;.<br /> *'''Username''': Your server username.<br /> *'''Password''': Your server password.<br /> <br /> ==Linux==<br /> Most Linux file managers are able to open WebDAV locations. For example, in Nautilus, go to the '''connect to server''' option, choose ''secure WebDAV (HTTPS)'', and end the following details:<br /> server: &lt;your.external.server.name&gt;<br /> port: 11443<br /> username: &lt;your server username&gt;<br /> password: &lt;your server password&gt;<br /> <br /> ==Microsoft==<br /> <br /> ===Windows 10/8/7===<br /> <br /> ==== File Explorer &gt; Mapped Drive ====<br /> * Open '''File Explorer'''<br /> * Go to '''Tools &gt; Map Network Drive...''' (Press ALT+H to make menus appear)<br /> * '''Select a letter''' (e.g Z:) [or Connect to a website... (link), to make it appears as a folder name instead]<br /> * Enter path in the following format: '''https://&lt;your.external.server.name&gt;:11443/&lt;foldername&gt;''' (e.g https://remote.example.com:11443/allstaff)<br /> * Select '''Reconnect at Login''' option as required<br /> * Select '''Connect as different user''' option as required<br /> * When prompted, enter your credentials<br /> <br /> ==&gt; Drive letter [or folder name) would appear in File Explorer under This PC (or Computer)<br /> <br /> [[Category:FAQ]]<br /> [[Category:Files]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_access_my_files_via_WebDAV&diff=781 2020-07-30T16:53:22Z

<p>Richard: /* Windows XP */</p> <hr /> <div>==Apple==<br /> ===OS-X===<br /> <br /> *Open Finder, and go to '''Go''' -&gt; '''Connect to Server'''.<br /> *In the '''Server Address''' box, type '''''&lt;code&gt;https://&lt;your.external.server.name&gt;:11443/&lt;/code&gt;''''' where &lt;your.external.server.name&gt; is the same name as you use to access VPN, usually remote.&lt;your.domain.name&gt;.<br /> *Enter your username and password when prompted.<br /> Note: If you click on the the '''+''' button, it will save the link for the next time. You can also add it to your login items.<br /> <br /> ===iOS===<br /> <br /> We recommend using a free App called WebDAV Navigator. You will need to enter the following details:<br /> *'''Name''': This is for you to recognise it should you have a number of connections.<br /> *'''Server URL''': This would be '''''&lt;code&gt;https://&lt;your.external.server.name&gt;:11443/&lt;/code&gt;''''', where &lt;your.external.server.name&gt; is the same name as you use to access VPN, usually remote.&lt;your.domain.name&gt;.<br /> *'''Username''': Your server username.<br /> *'''Password''': Your server password.<br /> <br /> ==Linux==<br /> Most Linux file managers are able to open WebDAV locations. For example, in Nautilus, go to the '''connect to server''' option, choose ''secure WebDAV (HTTPS)'', and end the following details:<br /> server: &lt;your.external.server.name&gt;<br /> port: 11443<br /> username: &lt;your server username&gt;<br /> password: &lt;your server password&gt;<br /> <br /> ==Microsoft==<br /> <br /> ===Windows 10===<br /> See Instructions for Windows 7<br /> <br /> ===Windows 8===<br /> See Instructions for Windows 7<br /> <br /> ===Windows 7===<br /> <br /> Three alternative solutions...<br /> <br /> ==== File Explorer &gt; Location Address bar ====<br /> Simply open up a Windows Explorer window and type the following into the location address bar:<br /> &lt;pre&gt;\\&lt;your.external.server.name&gt;@SSL@11443\&lt;foldername&gt;\&lt;/pre&gt;<br /> where <br /> *'''&lt;your.external.server.name&gt;''' is the same name as you use to access VPN, usually '''remote.&lt;your.domain.name&gt;'''<br /> *'''&lt;foldername&gt;''' name of shared folder (at root location) on your server, it may be staff, office, hr, field, regulatory, etc... as customised in your office<br /> <br /> Once the location is opened, you can navigate to any location on the server and save it as a favourite.<br /> <br /> For example:<br /> &lt;pre&gt;\\remote.example.com@SSL@11443\allstaff&lt;/pre&gt;<br /> <br /> '''You will be prompted''' for your '''username''' and '''password''' unless they have been saved previously.<br /> <br /> ==== File Explorer &gt; Mapped Drive ====<br /> * Open '''File Explorer'''<br /> * Go to '''Tools &gt; Map Network Drive...''' (Press ALT+H to make menus appear)<br /> * '''Select a letter''' (e.g Z:)<br /> * Enter path in the following format: '''https://&lt;your.external.server.name&gt;:11443/&lt;foldername&gt;''' (e.g https://remote.example.com:11443/allstaff)<br /> * Select '''Reconnect at Login''' option as required<br /> * Select '''Connect as different user''' option as required<br /> * When prompted, enter your credentials<br /> <br /> ==&gt; Drive letter would appear in File Explorer under This PC (or Computer)<br /> <br /> ==== File Explorer &gt; Connect to Website (Network Location) ====<br /> <br /> * Open '''File Explorer'''<br /> * Go to '''Tools &gt; Map Network Drive...''' (Press ALT+H to make menus appear)<br /> * Click the link at the bottom '''Connect to a Web site...'''<br /> * Enter path in the following format: '''https://&lt;your.external.server.name&gt;:11443/&lt;foldername&gt;''' (e.g https://remote.example.com:11443/allstaff)<br /> * '''Enter login and password''' as prompted<br /> * '''Enter a name''' of connection (as it would appear in file explorer), for example company name (e.g Pecan) to identify it simply in network location.<br /> <br /> ==&gt; A web folder would appears in File Explorer under the name you have chosen.<br /> <br /> <br /> [[Category:FAQ]]<br /> [[Category:Files]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_set_up_my_email_account&diff=780 2020-04-06T10:50:44Z

<p>Richard: /* Adding an Email Account */</p> <hr /> <div><br /> == Required Setup ==<br /> <br /> Your Forget About IT&amp;trade; server must be mail enabled, then you will need the following settings in order to configure your email client.<br /> <br /> == Required Settings ==<br /> <br /> *Your '''Server Name'''<br /> **'''remote.&lt;''your domain name''&gt;''' (or '''mail.&lt;''your domain name''&gt;''')<br /> *Your '''Server Type'''<br /> **'''IMAP''' for incoming (or to be pedantic IMAP4)<br /> **'''SMTP''' for outgoing<br /> *Your '''Account Username/ID''' <br /> ** This is usually the same name as you use to log in to your computer in the morning, or to log into webmail.<br /> *Your '''Password''' <br /> **Hopefully you will already know this, as we cannot find out what your password is as it stored as an encrypted form.<br /> <br /> Would you miss any of those settings, please contact your IT Support team to obtain them before continuing...<br /> <br /> Then jump to any section below corresponding to your email client for further setup...<br /> <br /> ==Mail on IPhone/IPad (iOS)==<br /> <br /> ===Recommended security setting for encryption===<br /> * IMAP set to use SSL on port 993<br /> * SMTP to use SSL on port 587<br /> <br /> ===Basic Setup===<br /> Following this guide you shall be able to configure your mail account on IPhone:<br /> <br /> [http://www.emacconsulting.com/email/how-to-create-imap-mail-account-on-iphone http://www.emacconsulting.com/email/how-to-create-imap-mail-account-on-iphone]<br /> <br /> NOTE: Although the password entry for the outgoing mail settings usually says &quot;Optional&quot;, it isn't. <br /> You will need to enter your username and password.<br /> <br /> We also recommend that in the main email settings you enable '''Ask Before Deleting&quot;''' <br /> <br /> ===Advanced Setup===<br /> Source: http://5thirtyone.com/apple/how-to-proper-gmail-imap-for-iphone-apple-mail/<br /> <br /> Steps to properly configure IPhone Mail client so that Sent Mail, Deleted Mail, Drafts are reflected properly after syncing (back to the server):<br /> <br /> # Open '''Settings''' &gt; '''Mail''' &gt; [Your account] &gt; '''Advanced'''<br /> # Select '''Drafts Mailbox''' &gt; '''On the Server''' &gt; '''Drafts'''. Return to the '''Advanced''' view.<br /> # Select '''Sent Mailbox''' &gt; '''On the Server''' &gt; '''Sent'''. Return to the '''Advanced''' view.<br /> # Select '''Deleted Mailbox''' &gt; '''On the Server''' &gt; '''Trash'''. Return to the '''Advanced''' view.<br /> <br /> NOTE: Also see [[Auto Purge]].<br /> <br /> ==Mail on Mac (OS X)==<br /> <br /> ===Recommended security setting for encryption===<br /> * IMAP set to use SSL on port 993<br /> * SMTP to use SSL on port 587<br /> <br /> ===Basic Setup===<br /> * Select the '''Mail menu''' and click '''Preferences'''<br /> * Select '''Accounts section''' and click '''+''' to add account<br /> * Enter your '''Full Name''', '''Email Address''' and '''Password''' then click '''Continue'''<br /> * Set the '''Account Type''' as IMAP. <br /> * Set '''Description''' to anything that will allow you to identify your account. <br /> * The '''Incoming Mail Server''' should be set to your email server (e.g remote.yourdomain.com) please refer to your network administrator for more info. <br /> * Enter your mailbox credentials ('''Username''' and '''Password''') and click '''Continue'''<br /> * Tick the box '''Use Secure Sockets Layer'''. Set '''Authentication''' to Password then click '''Continue'''<br /> * Enter the '''Description for your Outgoing Mail Server''', it does not matter what this is set to. <br /> * The '''Outgoing Mail Server''' should be set to your email server (e.g remote.yourdomain.com) please refer to your network administrator for more info.<br /> * Tick '''Use Authentication''' and enter your mailbox credentials ('''Username''' and '''Password''') and then click '''Continue'''<br /> * Select '''Take account online''' then click '''Create'''<br /> <br /> ===Useful link(s)===<br /> * http://www.names.co.uk/support/1170-how_to_set_up_an_imap_account_in_mac_mail.html<br /> <br /> ==Mail on Android ==<br /> <br /> #From the Applications menu, select Email. This application may be named Mail on some versions of Android. Select email to add account<br /> #Type your full email address and your password, and then select Manual.<br /> #Select type of account to set up: IMAP<br /> # On the Incoming server settings page, check that your email address is correct and add the following:<br /> #*'''Domain\Username''': Type your username. If Domain and Username are separate text boxes in your version of Android, leave the Domain box empty.<br /> #*'''Password''': Use the password that you use to access your account.<br /> #*'''IMAP Server''': Use the address of your server. If you have a dedicated mail server this will usually be '''''remote.&lt;yourdomain&gt;'''''. If you are on our shared email server this is '''''webmail.supporting-role.net'''''.<br /> #*'''Security type''' and '''Port Number'''. Select SSL on port 993 or TLS and port 143.<br /> #On the Outgoing server settings page, add the following:<br /> #* '''Login Required''': Yes <br /> #* '''Username''': use same username as incoming settings <br /> #*'''Password''': use same password as incoming settings <br /> #*'''SMTP server''': If you have a dedicated mail server this will usually be '''''remote.&lt;yourdomain&gt;'''''. If you are on our shared email server this is '''''webmail.supporting-role.net'''''.<br /> #*''' Security type''': Select TLS.<br /> #*'''Port number''': 587. Tap Next.<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to TLS on port 143<br /> * SMTP to TLS on port 587.<br /> <br /> ==K9-Mail on Android==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to STARTTLS (always) on port 143<br /> * SMTP to STARTTLS (always) on port 587<br /> <br /> ==Thunderbird on Windows/Mac/Linux==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to STARTTLS on port 143<br /> * SMTP to STARTTLS on port 587<br /> <br /> === Adding an Email Account ===<br /> <br /> #Click on '''Tools''' menu and choose &quot;Account Settings&quot; toward the end of list.<br /> #Click on the '''Account Actions''' button in the bottom left of the new windows that appears and choose &quot;Add Mail Account&quot;.<br /> #Type in your full name in the first box, your email address in the second box, and the password for that email account in the third box.<br /> #You leave the '''Remember Password''' box ticked if you want Thunderbird to remember your password. You may not want this if the computer is used by other people.<br /> #Then click on '''Continue''' and Thunderbird will then take a few moment to detect the correct settings, which should appear as:<br /> ##Incoming = IMAP, the name of the email server, followed by STARTTLS<br /> ##Outgoing = SMTP, the name of the email server, followed by STARTTLS<br /> ##Username = your username for email<br /> #If these setting do not look correct then you can click on &quot;Manual Config&quot; and type in the correct details:<br /> ##Incoming = IMAP, the name of the email server, port 143, STARTTLS, Normal password<br /> ##Outgoing = SMTP, the name of the email server, port 587, STARTTLS, Normal password<br /> ##Username (both Incoming and Outgoing) = your username for email<br /> ##And then press &quot;Re-test&quot;.<br /> #If that still does not work then please contact us.<br /> <br /> NOTE: Also see [[Auto Purge]].<br /> <br /> ==Outlook 2013==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to TLS on port 143<br /> * SMTP to TLS on port 587<br /> <br /> ==Outlook 2010==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to TLS on port 143<br /> * SMTP to TLS on port 587<br /> <br /> ===Basic Setup===<br /> *Go to '''File''' -&gt; '''Info''' and click on '''Add Account'''<br /> *Select '''Manually configure server settings or additional server types''' and click '''Next'''.<br /> *Select '''Internet E-mail''' and click '''Next'''.<br /> *Enter the information into the form as follows:<br /> **'''Your Name''' - As you would like it to be seen by the recipient of the email.<br /> **'''Email Address''' - Your email address. Be careful. Any typos will mean replies to your emails may go astray.<br /> **'''Username''' &amp; '''password''' - You should have been told this by us.<br /> **'''Account Type''' - Select IMAP.<br /> **'''Incoming Server Name''' &amp; '''Outgoing Server Name''' - The name we have given your server.<br /> *Click on '''More Settings''' and then on the '''Outgoing Server''' tab.<br /> *Tick '''My outgoing server requires authentication''', and select '''Use the same settings as my incoming mail server'''.<br /> *Click '''OK''' and then '''Next''', and then Finish.<br /> <br /> ===Advance Setup: Sent/Deleted Items===<br /> *Once the account is set up, right-click the top level folder, select IMAP Folders, click query, and then subscribe to any additional folders (Sent, Trash, Drafts, etc).<br /> *Go to '''File''' -&gt; '''Account Settings''' -&gt; '''Account Settings''', select the account you just created, and click on change. Select in turn '''Sent Items''' and '''Deleted Items''', and make sure the are pointing to the correct folders. (Also see [[Auto Purge]]).<br /> <br /> ====Useful Links====<br /> *http://support.ecenica.com/email/setup-imap-outlook-2010/<br /> <br /> ==Outlook 2007==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to TLS on port 143<br /> * SMTP to TLS on port 587<br /> <br /> ===Basic Setup===<br /> *Go to '''Tools''' -&gt; '''Email Accounts'''.<br /> *On the E-mail tab, click '''New'''.<br /> *Select '''Manually configure server settings or additional server types''' and click '''Next'''.<br /> *Select '''Internet E-mail''' and click '''Next'''.<br /> *Enter the information into the form as follows:<br /> **'''Your Name''' - As you would like it to be seen by the recipient of the email.<br /> **'''Email Address''' - Your email address. Be careful. Any typos will mean replies to your emails may go astray.<br /> **'''Username''' &amp; '''password''' - You should have been told this by us.<br /> **'''Account Type''' - Select IMAP.<br /> **'''Incoming Server Name''' &amp; '''Outgoing Server Name''' - The name we have given your server.<br /> *Click on '''More Settings''' and then on the '''Outgoing Server''' tab.<br /> *Tick '''My outgoing server requires authentication''', and select '''Use the same settings as my incoming mail server'''.<br /> *Click '''OK''' and then '''Next''', and then Finish.<br /> <br /> ===Advanced Setup: Sent Items===<br /> Once the account is set up, right-click the top level folder, select IMAP Folders, click query, and then subscribe to any additional folders (Sent, Trash, Drafts, etc).<br /> *Open your IMAP account settings via '''Tools''' -&gt; '''Account Settings''' and double click on the IMAP account.<br /> *Click on '''More Settings'''.<br /> *Select the '''Folders''' tab.<br /> *Enable the option “Save sent items in the following folder on the server”.<br /> *Select the '''Sent''' folder.<br /> <br /> ===Useful Links===<br /> *http://products.secureserver.net/email/email_outlook.htm<br /> <br /> <br /> See: [[How to set up MS Outlook#Adding an Email Account|How to set up MS Outlook]]<br /> <br /> [[Category:FAQ]]<br /> [[Category:Email]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_set_up_my_email_account&diff=779 2020-04-06T10:50:15Z

<p>Richard: /* Adding an Email Account */</p> <hr /> <div><br /> == Required Setup ==<br /> <br /> Your Forget About IT&amp;trade; server must be mail enabled, then you will need the following settings in order to configure your email client.<br /> <br /> == Required Settings ==<br /> <br /> *Your '''Server Name'''<br /> **'''remote.&lt;''your domain name''&gt;''' (or '''mail.&lt;''your domain name''&gt;''')<br /> *Your '''Server Type'''<br /> **'''IMAP''' for incoming (or to be pedantic IMAP4)<br /> **'''SMTP''' for outgoing<br /> *Your '''Account Username/ID''' <br /> ** This is usually the same name as you use to log in to your computer in the morning, or to log into webmail.<br /> *Your '''Password''' <br /> **Hopefully you will already know this, as we cannot find out what your password is as it stored as an encrypted form.<br /> <br /> Would you miss any of those settings, please contact your IT Support team to obtain them before continuing...<br /> <br /> Then jump to any section below corresponding to your email client for further setup...<br /> <br /> ==Mail on IPhone/IPad (iOS)==<br /> <br /> ===Recommended security setting for encryption===<br /> * IMAP set to use SSL on port 993<br /> * SMTP to use SSL on port 587<br /> <br /> ===Basic Setup===<br /> Following this guide you shall be able to configure your mail account on IPhone:<br /> <br /> [http://www.emacconsulting.com/email/how-to-create-imap-mail-account-on-iphone http://www.emacconsulting.com/email/how-to-create-imap-mail-account-on-iphone]<br /> <br /> NOTE: Although the password entry for the outgoing mail settings usually says &quot;Optional&quot;, it isn't. <br /> You will need to enter your username and password.<br /> <br /> We also recommend that in the main email settings you enable '''Ask Before Deleting&quot;''' <br /> <br /> ===Advanced Setup===<br /> Source: http://5thirtyone.com/apple/how-to-proper-gmail-imap-for-iphone-apple-mail/<br /> <br /> Steps to properly configure IPhone Mail client so that Sent Mail, Deleted Mail, Drafts are reflected properly after syncing (back to the server):<br /> <br /> # Open '''Settings''' &gt; '''Mail''' &gt; [Your account] &gt; '''Advanced'''<br /> # Select '''Drafts Mailbox''' &gt; '''On the Server''' &gt; '''Drafts'''. Return to the '''Advanced''' view.<br /> # Select '''Sent Mailbox''' &gt; '''On the Server''' &gt; '''Sent'''. Return to the '''Advanced''' view.<br /> # Select '''Deleted Mailbox''' &gt; '''On the Server''' &gt; '''Trash'''. Return to the '''Advanced''' view.<br /> <br /> NOTE: Also see [[Auto Purge]].<br /> <br /> ==Mail on Mac (OS X)==<br /> <br /> ===Recommended security setting for encryption===<br /> * IMAP set to use SSL on port 993<br /> * SMTP to use SSL on port 587<br /> <br /> ===Basic Setup===<br /> * Select the '''Mail menu''' and click '''Preferences'''<br /> * Select '''Accounts section''' and click '''+''' to add account<br /> * Enter your '''Full Name''', '''Email Address''' and '''Password''' then click '''Continue'''<br /> * Set the '''Account Type''' as IMAP. <br /> * Set '''Description''' to anything that will allow you to identify your account. <br /> * The '''Incoming Mail Server''' should be set to your email server (e.g remote.yourdomain.com) please refer to your network administrator for more info. <br /> * Enter your mailbox credentials ('''Username''' and '''Password''') and click '''Continue'''<br /> * Tick the box '''Use Secure Sockets Layer'''. Set '''Authentication''' to Password then click '''Continue'''<br /> * Enter the '''Description for your Outgoing Mail Server''', it does not matter what this is set to. <br /> * The '''Outgoing Mail Server''' should be set to your email server (e.g remote.yourdomain.com) please refer to your network administrator for more info.<br /> * Tick '''Use Authentication''' and enter your mailbox credentials ('''Username''' and '''Password''') and then click '''Continue'''<br /> * Select '''Take account online''' then click '''Create'''<br /> <br /> ===Useful link(s)===<br /> * http://www.names.co.uk/support/1170-how_to_set_up_an_imap_account_in_mac_mail.html<br /> <br /> ==Mail on Android ==<br /> <br /> #From the Applications menu, select Email. This application may be named Mail on some versions of Android. Select email to add account<br /> #Type your full email address and your password, and then select Manual.<br /> #Select type of account to set up: IMAP<br /> # On the Incoming server settings page, check that your email address is correct and add the following:<br /> #*'''Domain\Username''': Type your username. If Domain and Username are separate text boxes in your version of Android, leave the Domain box empty.<br /> #*'''Password''': Use the password that you use to access your account.<br /> #*'''IMAP Server''': Use the address of your server. If you have a dedicated mail server this will usually be '''''remote.&lt;yourdomain&gt;'''''. If you are on our shared email server this is '''''webmail.supporting-role.net'''''.<br /> #*'''Security type''' and '''Port Number'''. Select SSL on port 993 or TLS and port 143.<br /> #On the Outgoing server settings page, add the following:<br /> #* '''Login Required''': Yes <br /> #* '''Username''': use same username as incoming settings <br /> #*'''Password''': use same password as incoming settings <br /> #*'''SMTP server''': If you have a dedicated mail server this will usually be '''''remote.&lt;yourdomain&gt;'''''. If you are on our shared email server this is '''''webmail.supporting-role.net'''''.<br /> #*''' Security type''': Select TLS.<br /> #*'''Port number''': 587. Tap Next.<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to TLS on port 143<br /> * SMTP to TLS on port 587.<br /> <br /> ==K9-Mail on Android==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to STARTTLS (always) on port 143<br /> * SMTP to STARTTLS (always) on port 587<br /> <br /> ==Thunderbird on Windows/Mac/Linux==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to STARTTLS on port 143<br /> * SMTP to STARTTLS on port 587<br /> <br /> === Adding an Email Account ===<br /> <br /> #Click on '''Tools''' menu and choose &quot;Account Settings&quot; toward the end of list.<br /> #Click on the '''Account Actions''' button in the bottom left of the new windows that appears and choose &quot;Add Mail Account&quot;.<br /> #Type in your full name in the first box, your email address in the second box, and the password for that email account in the third box.<br /> #You leave the '''Remember Password''' box ticked if you want Thunderbird to remember your password. You may not want this if the computer is used by other people.<br /> #Then click on '''Continue''' and Thunderbird will then take a few moment to detect the correct settings, which should appear as:<br /> ##Incoming = IMAP, the name of the email server, followed by STARTTLS<br /> ##Outgoing = SMTP, the name of the email server, followed by STARTTLS<br /> ##Username = your username for email<br /> #If these setting do not look correct then you can click on &quot;Manual Config&quot; and type in the correct details:<br /> ##Incoming = IMAP, the name of the email server, port 143, STARTTLS, Normal password<br /> ##Outgoing = SMTP, the name of the email server, port 57, STARTTLS, Normal password<br /> ##Username (both Incoming and Outgoing) = your username for email<br /> ##And then press &quot;Re-test&quot;.<br /> #If that still does not work then please contact us.<br /> <br /> NOTE: Also see [[Auto Purge]].<br /> <br /> ==Outlook 2013==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to TLS on port 143<br /> * SMTP to TLS on port 587<br /> <br /> ==Outlook 2010==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to TLS on port 143<br /> * SMTP to TLS on port 587<br /> <br /> ===Basic Setup===<br /> *Go to '''File''' -&gt; '''Info''' and click on '''Add Account'''<br /> *Select '''Manually configure server settings or additional server types''' and click '''Next'''.<br /> *Select '''Internet E-mail''' and click '''Next'''.<br /> *Enter the information into the form as follows:<br /> **'''Your Name''' - As you would like it to be seen by the recipient of the email.<br /> **'''Email Address''' - Your email address. Be careful. Any typos will mean replies to your emails may go astray.<br /> **'''Username''' &amp; '''password''' - You should have been told this by us.<br /> **'''Account Type''' - Select IMAP.<br /> **'''Incoming Server Name''' &amp; '''Outgoing Server Name''' - The name we have given your server.<br /> *Click on '''More Settings''' and then on the '''Outgoing Server''' tab.<br /> *Tick '''My outgoing server requires authentication''', and select '''Use the same settings as my incoming mail server'''.<br /> *Click '''OK''' and then '''Next''', and then Finish.<br /> <br /> ===Advance Setup: Sent/Deleted Items===<br /> *Once the account is set up, right-click the top level folder, select IMAP Folders, click query, and then subscribe to any additional folders (Sent, Trash, Drafts, etc).<br /> *Go to '''File''' -&gt; '''Account Settings''' -&gt; '''Account Settings''', select the account you just created, and click on change. Select in turn '''Sent Items''' and '''Deleted Items''', and make sure the are pointing to the correct folders. (Also see [[Auto Purge]]).<br /> <br /> ====Useful Links====<br /> *http://support.ecenica.com/email/setup-imap-outlook-2010/<br /> <br /> ==Outlook 2007==<br /> <br /> ===Recommended security settings for encryption===<br /> * IMAP set to TLS on port 143<br /> * SMTP to TLS on port 587<br /> <br /> ===Basic Setup===<br /> *Go to '''Tools''' -&gt; '''Email Accounts'''.<br /> *On the E-mail tab, click '''New'''.<br /> *Select '''Manually configure server settings or additional server types''' and click '''Next'''.<br /> *Select '''Internet E-mail''' and click '''Next'''.<br /> *Enter the information into the form as follows:<br /> **'''Your Name''' - As you would like it to be seen by the recipient of the email.<br /> **'''Email Address''' - Your email address. Be careful. Any typos will mean replies to your emails may go astray.<br /> **'''Username''' &amp; '''password''' - You should have been told this by us.<br /> **'''Account Type''' - Select IMAP.<br /> **'''Incoming Server Name''' &amp; '''Outgoing Server Name''' - The name we have given your server.<br /> *Click on '''More Settings''' and then on the '''Outgoing Server''' tab.<br /> *Tick '''My outgoing server requires authentication''', and select '''Use the same settings as my incoming mail server'''.<br /> *Click '''OK''' and then '''Next''', and then Finish.<br /> <br /> ===Advanced Setup: Sent Items===<br /> Once the account is set up, right-click the top level folder, select IMAP Folders, click query, and then subscribe to any additional folders (Sent, Trash, Drafts, etc).<br /> *Open your IMAP account settings via '''Tools''' -&gt; '''Account Settings''' and double click on the IMAP account.<br /> *Click on '''More Settings'''.<br /> *Select the '''Folders''' tab.<br /> *Enable the option “Save sent items in the following folder on the server”.<br /> *Select the '''Sent''' folder.<br /> <br /> ===Useful Links===<br /> *http://products.secureserver.net/email/email_outlook.htm<br /> <br /> <br /> See: [[How to set up MS Outlook#Adding an Email Account|How to set up MS Outlook]]<br /> <br /> [[Category:FAQ]]<br /> [[Category:Email]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_prevent_Outlook_2016/2019_IMAP_sync_issues&diff=772 2019-09-06T10:19:52Z

<p>Richard: /* Here is how to prevent them... */</p> <hr /> <div><br /> == Outlook 2016/2019 ==<br /> <br /> Make sure to follow this '''guidance when creating folders''' in Outlook 2016/2019, otherwise it might lead to '''sync issues''' of your mailbox with the server.<br /> <br /> === Any of the following would indicate sync issues... ===<br /> <br /> * Send/Receive process never ending<br /> * New email not received promptly <br /> * Email sent stuck in Outbox until Outlook is restarted<br /> * etc... <br /> <br /> === Here is how to prevent them... ===<br /> <br /> * '''Remove any trailing space''' in folder name before creating it, for example don't create a folder '''&quot;MyFolder &quot;''' '''remove the trailing space''' so it become '''&quot;MyFolder&quot;'''. The folder name shall never start with a space either...<br /> ** '''Pay particularly attention''' to this when you '''copy/paste''' folder name from somewhere as it may be quite possible '''during selection or copy''' a trailing '''space may be added''' automatically, make sure to '''remove''' it '''after''' pasting '''prior''' creating the new folder.<br /> <br /> * '''Avoid dual space''' in folder name. e.g '''&quot;My Folder&quot;''', '''remove the extra spaces''' so it would be '''&quot;My Folder&quot;'''. Use only single spacing and never at the beginning or end of the folder name.<br /> <br /> * '''Avoid special characters''' in folder names e.g: <br /> ** Avoid Signs such as: '''*''' , '''&amp;''' , etc...<br /> ** Avoid Punctuation such as: ''';''' (semi-colon) , ''':''' (colon) , '''.''' (dot) , '''..''' (double dot) , '''...''' (triple dot) , etc... <br /> ** Avoid Brackets such as: '''(''' , ''')''' , '''[''' , ''']''' , etc... <br /> <br /> * '''Privilege''' '''-''' (hyphen) or '''_''' (underscore) as separator other than space if need be...<br /> <br /> * '''Limit folder names''' to '''alpha''' and '''numeric''' characters where possible. For example don't create 'Folder 2018 &amp; 2019', instead create 'Folder 2018_2019' or 'Folder 2018 2019' or 'Folder 2018and2019' for examples...<br /> <br /> * '''When renaming a folder to change some letter case''' from '''&quot;myFolder&quot;''' to '''&quot;MyFolder&quot;''' (or any other possible option e.g '''&quot;MYFOLDER&quot;''',etc...), make sure to '''rename it first into an intermediary folder name''' with an '''extra character'''. For example rename '''&quot;myFolder&quot;''' into '''&quot;MyFolder_&quot;''' (adding underscore) and then again into '''&quot;MyFolder&quot;''' (removing underscore). That is because Outlook/Windows are case-insensitive while the email system is case-sensitive and Outlook does not cope correctly with it during folder rename... because he think '''&quot;myFolder&quot;''' and '''&quot;MyFolder&quot;''' are the same folder, consequently it does not command/instruct the server to modify folder name accordingly to case letter changes applied... creating a discrepancy that affect data sync... as the two folders (in Outlook and on server) become different... they don't sync any more with each other causing sync errors...<br /> <br /> == Outlook 2013 - IMAP implementation broken, not fit for purpose ==<br /> <br /> IMAP implementation in Office 2013 is broken (don't send correct delete command to IMAP server) so don't use it at all, not fit for purpose!<br /> <br /> [[Category:FAQ]]<br /> [[Category:Email]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_prevent_Outlook_2016/2019_IMAP_sync_issues&diff=771 2019-09-06T10:19:06Z

<p>Richard: /* Here is how to prevent them... */</p> <hr /> <div><br /> == Outlook 2016/2019 ==<br /> <br /> Make sure to follow this '''guidance when creating folders''' in Outlook 2016/2019, otherwise it might lead to '''sync issues''' of your mailbox with the server.<br /> <br /> === Any of the following would indicate sync issues... ===<br /> <br /> * Send/Receive process never ending<br /> * New email not received promptly <br /> * Email sent stuck in Outbox until Outlook is restarted<br /> * etc... <br /> <br /> === Here is how to prevent them... ===<br /> <br /> * '''Remove any trailing space''' in folder name before creating it, for example don't create a folder '''&quot;MyFolder &quot;''' '''remove the trailing space''' so it become '''&quot;MyFolder&quot;'''. The folder name shall never start with a space either...<br /> ** '''Pay particularly attention''' to this when you '''copy/paste''' folder name from somewhere as it may be quite possible '''during selection or copy''' a trailing '''space may be added''' automatically, make sure to '''remove''' it '''after''' pasting '''prior''' creating the new folder.<br /> <br /> * '''Avoid dual space''' in folder name. e.g '''&quot;My Folder&quot;''', '''remove the extra spaces''' so it would be '''&quot;My Folder&quot;'''. Use only single spacing and never at the beginning or end of the folder name.<br /> <br /> * '''Avoid special characters''' in folder names e.g: <br /> ** Avoid Signs such as: '''*''' , '''&amp;''' , etc...<br /> ** Avoid Punctuation such as: ''';''' (semi-colon) , ''':''' (colon) , '''.''' (dot) , '''..''' (double dot) , '''...''' (triple dot) , etc... <br /> ** Avoid Brackets such as: '''(''' , ''')''' , '''[''' , ''']''' , etc... <br /> <br /> * '''Privilege''' '''-''' (hyphen) or '''_''' (underscore) as separator other than space <br /> <br /> * '''Limit folder names''' to '''alpha''' and '''numeric''' characters where possible. For example don't create 'Folder 2018 &amp; 2019', instead create 'Folder 2018_2019' or 'Folder 2018 2019' or 'Folder 2018and2019' for examples...<br /> <br /> * '''When renaming a folder to change some letter case''' from '''&quot;myFolder&quot;''' to '''&quot;MyFolder&quot;''' (or any other possible option e.g '''&quot;MYFOLDER&quot;''',etc...), make sure to '''rename it first into an intermediary folder name''' with an '''extra character'''. For example rename '''&quot;myFolder&quot;''' into '''&quot;MyFolder_&quot;''' (adding underscore) and then again into '''&quot;MyFolder&quot;''' (removing underscore). That is because Outlook/Windows are case-insensitive while the email system is case-sensitive and Outlook does not cope correctly with it during folder rename... because he think '''&quot;myFolder&quot;''' and '''&quot;MyFolder&quot;''' are the same folder, consequently it does not command/instruct the server to modify folder name accordingly to case letter changes applied... creating a discrepancy that affect data sync... as the two folders (in Outlook and on server) become different... they don't sync any more with each other causing sync errors...<br /> <br /> == Outlook 2013 - IMAP implementation broken, not fit for purpose ==<br /> <br /> IMAP implementation in Office 2013 is broken (don't send correct delete command to IMAP server) so don't use it at all, not fit for purpose!<br /> <br /> [[Category:FAQ]]<br /> [[Category:Email]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_prevent_Outlook_2016/2019_IMAP_sync_issues&diff=770 2019-08-19T11:00:33Z

<p>Richard: </p> <hr /> <div><br /> == Outlook 2016/2019 ==<br /> <br /> Make sure to follow this '''guidance when creating folders''' in Outlook 2016/2019, otherwise it might lead to '''sync issues''' of your mailbox with the server.<br /> <br /> === Any of the following would indicate sync issues... ===<br /> <br /> * Send/Receive process never ending<br /> * New email not received promptly <br /> * Email sent stuck in Outbox until Outlook is restarted<br /> * etc... <br /> <br /> === Here is how to prevent them... ===<br /> <br /> * '''Remove any trailing space''' in folder name before creating it, for example don't create a folder '''&quot;MyFolder &quot;''' '''remove the trailing space''' so it become '''&quot;MyFolder&quot;'''. The folder name shall never start with a space either...<br /> ** '''Pay particularly attention''' to this when you '''copy/paste''' folder name from somewhere as it may be quite possible '''during selection or copy''' a trailing '''space may be added''' automatically, make sure to '''remove''' it '''after''' pasting '''prior''' creating the new folder.<br /> <br /> * '''Avoid dual space''' in folder name. e.g '''&quot;My Folder&quot;''', '''remove the extra spaces''' so it would be '''&quot;My Folder&quot;'''. Use only single spacing and never at the beginning or end of the folder name.<br /> <br /> * '''Avoid special characters''' in folder names e.g: '&amp;',':','.'(dot),'..'(double dot),'...'(triple dot), etc... if you need to use a separator other than space, use '-'(hyphen) or '_'(underscore)... '''Limit folder names''' to '''alpha''' and '''numeric''' characters where possible. For example don't create 'Folder 2018 &amp; 2019', instead create 'Folder 2018_2019' or 'Folder 2018 2019' or 'Folder 2018and2019' for examples...<br /> <br /> * '''When renaming a folder to change some letter case''' from '''&quot;myFolder&quot;''' to '''&quot;MyFolder&quot;''' (or any other possible option e.g '''&quot;MYFOLDER&quot;''',etc...), make sure to '''rename it first into an intermediary folder name''' with an '''extra character'''. For example rename '''&quot;myFolder&quot;''' into '''&quot;MyFolder_&quot;''' (adding underscore) and then again into '''&quot;MyFolder&quot;''' (removing underscore). That is because Outlook/Windows are case-insensitive while the email system is case-sensitive and Outlook does not cope correctly with it during folder rename... because he think '''&quot;myFolder&quot;''' and '''&quot;MyFolder&quot;''' are the same folder, consequently it does not command/instruct the server to modify folder name accordingly to case letter changes applied... creating a discrepancy that affect data sync... as the two folders (in Outlook and on server) become different... they don't sync any more with each other causing sync errors...<br /> <br /> == Outlook 2013 - IMAP implementation broken, not fit for purpose ==<br /> <br /> IMAP implementation in Office 2013 is broken (don't send correct delete command to IMAP server) so don't use it at all, not fit for purpose!<br /> <br /> [[Category:FAQ]]<br /> [[Category:Email]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_prevent_Outlook_2016/2019_IMAP_sync_issues&diff=769 2019-08-17T19:44:32Z

<p>Richard: /* Here is how to prevent them... */</p> <hr /> <div><br /> == Outlook 2016/2019 ==<br /> <br /> Make sure to follow this '''guidance when creating folders''' in Outlook 2016/2019, otherwise it might lead to '''sync issues''' of your mailbox with the server.<br /> <br /> === Any of the following would indicate sync issues... ===<br /> <br /> * Send/Receive process never ending<br /> * New email not received promptly <br /> * Email sent stuck in Outbox until Outlook is restarted<br /> * etc... <br /> <br /> === Here is how to prevent them... ===<br /> <br /> * '''Remove any trailing space''' in folder name before creating it, for example don't create a folder '''&quot;MyFolder &quot;''' '''remove the trailing space''' so it become '''&quot;MyFolder&quot;'''. The folder name shall never start with a space either...<br /> ** '''Pay particularly attention''' to this when you '''copy/paste''' folder name from somewhere as it may be quite possible '''during selection or copy''' a trailing '''space may be added''' automatically, make sure to '''remove''' it '''after''' pasting '''prior''' creating the new folder.<br /> <br /> * '''Avoid dual space''' in folder name. e.g '''&quot;My Folder&quot;''', '''remove the extra spaces''' so it would be '''&quot;My Folder&quot;'''. Use only single spacing and never at the beginning or end of the folder name.<br /> <br /> * '''Avoid special characters''' in folder names e.g: '&amp;',':','.'(dot),'..'(double dot),'...'(triple dot), etc... if you need to use a separator other than space, use '-'(hyphen) or '_'(underscore)... '''Limit folder names''' to '''alpha''' and '''numeric''' characters where possible. For example don't create 'Folder 2018 &amp; 2019', instead create 'Folder 2018_2019' or 'Folder 2018 2019' or 'Folder 2018and2019' for examples...<br /> <br /> * '''When renaming a folder to change some letter case''' from '''&quot;myFolder&quot;''' to '''&quot;MyFolder&quot;''' (or any other possible option e.g '''&quot;MYFOLDER&quot;''',etc...), make sure to '''rename it first into an intermediary folder name''' with an '''extra character'''. For example rename '''&quot;myFolder&quot;''' into '''&quot;MyFolder_&quot;''' (adding underscore) and then again into '''&quot;MyFolder&quot;''' (removing underscore). That is because Outlook/Windows are case-insensitive while the email system is case-sensitive and Outlook does not cope correctly with it during folder rename... because he think '''&quot;myFolder&quot;''' and '''&quot;MyFolder&quot;''' are the same folder, consequently it does not command/instruct the server to modify folder name accordingly to case letter changes applied... creating a discrepancy that affect data sync... as the two folders (in Outlook and on server) become different... they don't sync any more with each other causing sync errors...<br /> <br /> == Outlook 2013 - IMAP implementation broken, not fit for purpose ==<br /> <br /> IMAP implementation in Office 2013 is broken (don't send correct delete command to IMAP server) so don't use it at all, not fit for purpose!</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_prevent_Outlook_2016/2019_IMAP_sync_issues&diff=768 2019-08-17T19:43:31Z

<p>Richard: /* Here is how to prevent them... */</p> <hr /> <div><br /> == Outlook 2016/2019 ==<br /> <br /> Make sure to follow this '''guidance when creating folders''' in Outlook 2016/2019, otherwise it might lead to '''sync issues''' of your mailbox with the server.<br /> <br /> === Any of the following would indicate sync issues... ===<br /> <br /> * Send/Receive process never ending<br /> * New email not received promptly <br /> * Email sent stuck in Outbox until Outlook is restarted<br /> * etc... <br /> <br /> === Here is how to prevent them... ===<br /> <br /> * '''Remove any trailing space''' in folder name before creating it, for example don't create a folder '''&quot;MyFolder &quot;''' '''remove the trailing space''' so it become '''&quot;MyFolder&quot;'''. The folder name shall never start with a space either...<br /> ** '''Pay particularly attention''' to this when you '''copy/paste''' folder name from somewhere as it may be quite possible '''during selection or copy''' a trailing '''space may be added''' automatically, make sure to '''remove''' it '''after''' pasting '''prior''' creating the new folder.<br /> <br /> * '''Avoid dual space''' in folder name. e.g '''&quot;My Folder&quot;''', '''remove the extra spaces''' so it would be '''&quot;My Folder&quot;'''. Use only single spacing and never at the beginning or end of the folder name.<br /> <br /> * '''Avoid special characters''' in folder names e.g: '&amp;',':','.'(dot),'..'(double dot),'...'(triple dot), etc... if you need to use a separator other than space, use '-'(hyphen) or '_'(underscore)... '''Limit folder names''' to '''alpha''' and '''numeric''' characters where possible. For example don't create 'Folder 2018 &amp; 2019', instead create 'Folder 2018_2019' or 'Folder 2018 2019' or 'Folder 2018and2019' for examples...<br /> <br /> * '''When renaming a folder to change some letter case''' from '''&quot;myFolder&quot;''' to '''&quot;MyFolder&quot;''' (or any other possible option e.g '''&quot;MYFOLDER&quot;''',etc...), make sure to '''rename it first into an intermediary folder name''' with an '''extra character'''. For example rename '''&quot;myFolder&quot;''' into '''&quot;MyFolder_&quot;''' (adding underscore) and then again into '''&quot;MyFolder&quot;''' (removing underscore). That is because Outlook/Windows are case-insensitive while the email system is case-sensitive and Outlook does not cope correctly with it during folder rename... because he think '''&quot;myFolder&quot;''' and '''&quot;MyFolder&quot;''' are the same folder, consequently it does not command/instruct the server to modify folder name accordingly to case letter changes applied... creating a discrepancy that affect data sync... as the two folders (in Outlook and on server) become different... they don't sync any more with each other causing sync errors...<br /> <br /> == Outlook 2013 - IMAP implementation broken, not fit for purpose ==<br /> <br /> IMAP implementation in Office 2013 is broken (don't send correct delete command to IMAP server) so don't use it at all, not fit for purpose!</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_prevent_Outlook_2016/2019_IMAP_sync_issues&diff=767 2019-08-17T19:42:55Z

<p>Richard: /* Here is how to prevent them... */</p> <hr /> <div><br /> == Outlook 2016/2019 ==<br /> <br /> Make sure to follow this '''guidance when creating folders''' in Outlook 2016/2019, otherwise it might lead to '''sync issues''' of your mailbox with the server.<br /> <br /> === Any of the following would indicate sync issues... ===<br /> <br /> * Send/Receive process never ending<br /> * New email not received promptly <br /> * Email sent stuck in Outbox until Outlook is restarted<br /> * etc... <br /> <br /> === Here is how to prevent them... ===<br /> <br /> * '''Remove any trailing space''' in folder name before creating it, for example don't create a folder '''&quot;MyFolder &quot;''' '''remove the trailing space''' so it become '''&quot;MyFolder&quot;'''. The folder name shall never start with a space either...<br /> ** '''Pay particularly attention''' to this when you '''copy/paste''' folder name from somewhere as it may be quite possible '''during selection or copy''' a trailing '''space may be added''' automatically, make sure to '''remove''' it '''after''' pasting '''prior''' creating new folder.<br /> <br /> * '''Avoid dual space''' in folder name. e.g '''&quot;My Folder&quot;''', '''remove the extra spaces''' so it would be '''&quot;My Folder&quot;'''. Use only single spacing and never at the beginning or end of the folder name.<br /> <br /> * '''Avoid special characters''' in folder names e.g: '&amp;',':','.'(dot),'..'(double dot),'...'(triple dot), etc... if you need to use a separator other than space, use '-'(hyphen) or '_'(underscore)... '''Limit folder names''' to '''alpha''' and '''numeric''' characters where possible. For example don't create 'Folder 2018 &amp; 2019', instead create 'Folder 2018_2019' or 'Folder 2018 2019' or 'Folder 2018and2019' for examples...<br /> <br /> * '''When renaming a folder to change some letter case''' from '''&quot;myFolder&quot;''' to '''&quot;MyFolder&quot;''' (or any other possible option e.g '''&quot;MYFOLDER&quot;''',etc...), make sure to '''rename it first into an intermediary folder name''' with an '''extra character'''. For example rename '''&quot;myFolder&quot;''' into '''&quot;MyFolder_&quot;''' (adding underscore) and then again into '''&quot;MyFolder&quot;''' (removing underscore). That is because Outlook/Windows are case-insensitive while the email system is case-sensitive and Outlook does not cope correctly with it during folder rename... because he think '''&quot;myFolder&quot;''' and '''&quot;MyFolder&quot;''' are the same folder, consequently it does not command/instruct the server to modify folder name accordingly to case letter changes applied... creating a discrepancy that affect data sync... as the two folders (in Outlook and on server) become different... they don't sync any more with each other causing sync errors...<br /> <br /> == Outlook 2013 - IMAP implementation broken, not fit for purpose ==<br /> <br /> IMAP implementation in Office 2013 is broken (don't send correct delete command to IMAP server) so don't use it at all, not fit for purpose!</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_prevent_Outlook_2016/2019_IMAP_sync_issues&diff=766 2019-08-17T19:42:04Z

<p>Richard: /* Outlook 2016/2019 */</p> <hr /> <div><br /> == Outlook 2016/2019 ==<br /> <br /> Make sure to follow this '''guidance when creating folders''' in Outlook 2016/2019, otherwise it might lead to '''sync issues''' of your mailbox with the server.<br /> <br /> === Any of the following would indicate sync issues... ===<br /> <br /> * Send/Receive process never ending<br /> * New email not received promptly <br /> * Email sent stuck in Outbox until Outlook is restarted<br /> * etc... <br /> <br /> === Here is how to prevent them... ===<br /> <br /> * '''Remove any trailing space''' in folder name before creating it, for example don't create a folder '''&quot;MyFolder &quot;''' '''remove the space''' so it become '''&quot;MyFolder&quot;'''<br /> ** '''Pay particularly attention''' to this when you '''copy/paste''' folder name from somewhere as it may be quite possible '''during selection or copy''' a trailing '''space may be added''' automatically, make sure to '''remove''' it '''after''' pasting '''prior''' creating new folder.<br /> <br /> * '''Avoid dual space''' in folder name. e.g '''&quot;My Folder&quot;''', '''remove the extra spaces''' so it would be '''&quot;My Folder&quot;'''. Use only single spacing and never at the beginning or end of the folder name.<br /> <br /> * '''Avoid special characters''' in folder names e.g: '&amp;',':','.'(dot),'..'(double dot),'...'(triple dot), etc... if you need to use a separator other than space, use '-'(hyphen) or '_'(underscore)... '''Limit folder names''' to '''alpha''' and '''numeric''' characters where possible. For example don't create 'Folder 2018 &amp; 2019', instead create 'Folder 2018_2019' or 'Folder 2018 2019' or 'Folder 2018and2019' for examples...<br /> <br /> * '''When renaming a folder to change some letter case''' from '''&quot;myFolder&quot;''' to '''&quot;MyFolder&quot;''' (or any other possible option e.g '''&quot;MYFOLDER&quot;''',etc...), make sure to '''rename it first into an intermediary folder name''' with an '''extra character'''. For example rename '''&quot;myFolder&quot;''' into '''&quot;MyFolder_&quot;''' (adding underscore) and then again into '''&quot;MyFolder&quot;''' (removing underscore). That is because Outlook/Windows are case-insensitive while the email system is case-sensitive and Outlook does not cope correctly with it during folder rename... because he think '''&quot;myFolder&quot;''' and '''&quot;MyFolder&quot;''' are the same folder, consequently it does not command/instruct the server to modify folder name accordingly to case letter changes applied... creating a discrepancy that affect data sync... as the two folders (in Outlook and on server) become different... they don't sync any more with each other causing sync errors...<br /> <br /> == Outlook 2013 - IMAP implementation broken, not fit for purpose ==<br /> <br /> IMAP implementation in Office 2013 is broken (don't send correct delete command to IMAP server) so don't use it at all, not fit for purpose!</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_prevent_Outlook_2016/2019_IMAP_sync_issues&diff=765 2019-08-17T19:41:24Z

<p>Richard: </p> <hr /> <div><br /> == Outlook 2016/2019 ==<br /> <br /> Make sure to follow this '''guidance when creating folders''' in Outlook 2016/2019, otherwise it might lead to '''sync issues''' of your mailbox with the server.<br /> <br /> Any of the following would indicate sync issues...<br /> <br /> * Send/Receive process never ending<br /> * New email not received promptly <br /> * Email sent stuck in Outbox until Outlook is restarted<br /> * etc... <br /> <br /> Here is how to prevent them...<br /> <br /> * '''Remove any trailing space''' in folder name before creating it, for example don't create a folder '''&quot;MyFolder &quot;''' '''remove the space''' so it become '''&quot;MyFolder&quot;'''<br /> ** '''Pay particularly attention''' to this when you '''copy/paste''' folder name from somewhere as it may be quite possible '''during selection or copy''' a trailing '''space may be added''' automatically, make sure to '''remove''' it '''after''' pasting '''prior''' creating new folder.<br /> <br /> * '''Avoid dual space''' in folder name. e.g '''&quot;My Folder&quot;''', '''remove the extra spaces''' so it would be '''&quot;My Folder&quot;'''. Use only single spacing and never at the beginning or end of the folder name.<br /> <br /> * '''Avoid special characters''' in folder names e.g: '&amp;',':','.'(dot),'..'(double dot),'...'(triple dot), etc... if you need to use a separator other than space, use '-'(hyphen) or '_'(underscore)... '''Limit folder names''' to '''alpha''' and '''numeric''' characters where possible. For example don't create 'Folder 2018 &amp; 2019', instead create 'Folder 2018_2019' or 'Folder 2018 2019' or 'Folder 2018and2019' for examples...<br /> <br /> * '''When renaming a folder to change some letter case''' from '''&quot;myFolder&quot;''' to '''&quot;MyFolder&quot;''' (or any other possible option e.g '''&quot;MYFOLDER&quot;''',etc...), make sure to '''rename it first into an intermediary folder name''' with an '''extra character'''. For example rename '''&quot;myFolder&quot;''' into '''&quot;MyFolder_&quot;''' (adding underscore) and then again into '''&quot;MyFolder&quot;''' (removing underscore). That is because Outlook/Windows are case-insensitive while the email system is case-sensitive and Outlook does not cope correctly with it during folder rename... because he think '''&quot;myFolder&quot;''' and '''&quot;MyFolder&quot;''' are the same folder, consequently it does not command/instruct the server to modify folder name accordingly to case letter changes applied... creating a discrepancy that affect data sync... as the two folders (in Outlook and on server) become different... they don't sync any more with each other causing sync errors...<br /> <br /> == Outlook 2013 - IMAP implementation broken, not fit for purpose ==<br /> <br /> IMAP implementation in Office 2013 is broken (don't send correct delete command to IMAP server) so don't use it at all, not fit for purpose!</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_prevent_Outlook_2016/2019_IMAP_sync_issues&diff=764 2019-08-17T19:39:12Z

<p>Richard: </p> <hr /> <div><br /> == Outlook 2016/2019 ==<br /> <br /> Make sure to follow this '''guidance when creating folders''' in Outlook 2016/2019, otherwise it might lead to '''sync issues''' of your mailbox with the server.<br /> <br /> e.g Send/Receive process never ending, new email not received promptly and/or email sent stuck in Outbox until Outlook is restarted, etc... <br /> <br /> * '''Remove any trailing space''' in folder name before creating it, for example don't create a folder '''&quot;MyFolder &quot;''' '''remove the space''' so it become '''&quot;MyFolder&quot;'''<br /> ** '''Pay particularly attention''' to this when you '''copy/paste''' folder name from somewhere as it may be quite possible '''during selection or copy''' a trailing '''space may be added''' automatically, make sure to '''remove''' it '''after''' pasting '''prior''' creating new folder.<br /> <br /> * '''Avoid dual space''' in folder name. e.g '''&quot;My Folder&quot;''', '''remove the extra spaces''' so it would be '''&quot;My Folder&quot;'''. Use only single spacing and never at the beginning or end of the folder name.<br /> <br /> * '''Avoid special characters''' in folder names e.g: '&amp;',':','.'(dot),'..'(double dot),'...'(triple dot), etc... if you need to use a separator other than space, use '-'(hyphen) or '_'(underscore)... '''Limit folder names''' to '''alpha''' and '''numeric''' characters where possible. For example don't create 'Folder 2018 &amp; 2019', instead create 'Folder 2018_2019' or 'Folder 2018 2019' or 'Folder 2018and2019' for examples...<br /> <br /> * '''When renaming a folder to change some letter case''' from '''&quot;myFolder&quot;''' to '''&quot;MyFolder&quot;''' (or any other possible option e.g '''&quot;MYFOLDER&quot;''',etc...), make sure to '''rename it first into an intermediary folder name''' with an '''extra character'''. For example rename '''&quot;myFolder&quot;''' into '''&quot;MyFolder_&quot;''' (adding underscore) and then again into '''&quot;MyFolder&quot;''' (removing underscore). That is because Outlook/Windows are case-insensitive while the email system is case-sensitive and Outlook does not cope correctly with it during folder rename... because he think '''&quot;myFolder&quot;''' and '''&quot;MyFolder&quot;''' are the same folder, consequently it does not command/instruct the server to modify folder name accordingly to case letter changes applied... creating a discrepancy that affect data sync... as the two folders (in Outlook and on server) become different... they don't sync any more with each other causing sync errors...<br /> <br /> == Outlook 2013 - IMAP implementation broken, not fit for purpose ==<br /> <br /> IMAP implementation in Office 2013 is broken (don't send correct delete command to IMAP server) so don't use it at all, not fit for purpose!</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_prevent_Outlook_sync_issues&diff=763 2019-08-17T19:35:14Z

<p>Richard: Richard moved page How to prevent Outlook sync issues to How to prevent Outlook 2016/2019 IMAP sync issues</p> <hr /> <div>#REDIRECT [[How to prevent Outlook 2016/2019 IMAP sync issues]]</div>

Richard https://wiki.supporting-role.co.uk//index.php?title=How_to_prevent_Outlook_2016/2019_IMAP_sync_issues&diff=762 2019-08-17T19:35:14Z

<p>Richard: Richard moved page How to prevent Outlook sync issues to How to prevent Outlook 2016/2019 IMAP sync issues</p> <hr /> <div><br /> Make sure to follow this '''guidance when creating folders''' in Outlook, otherwise it might lead to '''sync issues''' of your mailbox data with the server.<br /> <br /> e.g Send/Receive process never ending, new email not received promptly and/or email sent stuck in Outbox until Outlook is restarted, etc... <br /> <br /> * '''Remove any trailing space''' in folder name before creating it, for example don't create a folder '''&quot;MyFolder &quot;''' '''remove the space''' so it become '''&quot;MyFolder&quot;'''<br /> ** '''Pay particularly attention''' to this when you '''copy/paste''' folder name from somewhere as it may be quite possible '''during selection or copy''' a trailing '''space may be added''' automatically, make sure to '''remove''' it '''after''' pasting '''prior''' creating new folder.<br /> <br /> * '''Avoid dual space''' in folder name. e.g '''&quot;My Folder&quot;''', '''remove the extra spaces''' so it would be '''&quot;My Folder&quot;'''. Use only single spacing and never at the beginning or end of the folder name.<br /> <br /> * '''Avoid special characters''' in folder names e.g: '&amp;',':','.'(dot),'..'(double dot),'...'(triple dot), etc... if you need to use a separator other than space, use '-'(hyphen) or '_'(underscore)... '''Limit folder names''' to '''alpha''' and '''numeric''' characters where possible. For example don't create 'Folder 2018 &amp; 2019', instead create 'Folder 2018_2019' or 'Folder 2018 2019' or 'Folder 2018and2019' for examples...<br /> <br /> * '''When renaming a folder to change some letter case''' from '''&quot;myFolder&quot;''' to '''&quot;MyFolder&quot;''' (or any other possible option e.g '''&quot;MYFOLDER&quot;''',etc...), make sure to '''rename it first into an intermediary folder name''' with an '''extra character'''. For example rename '''&quot;myFolder&quot;''' into '''&quot;MyFolder_&quot;''' (adding underscore) and then again into '''&quot;MyFolder&quot;''' (removing underscore). That is because Outlook/Windows are case-insensitive while the email system is case-sensitive and Outlook does not cope correctly with it during folder rename... because he think '''&quot;myFolder&quot;''' and '''&quot;MyFolder&quot;''' are the same folder, consequently it does not command/instruct the server to modify folder name accordingly to case letter changes applied... creating a discrepancy that affect data sync... as the two folders (in Outlook and on server) become different... they don't sync any more with each other causing sync errors...</div>

Richard