Supporting Role Wiki - User contributions [en]

Main Page

2025-11-17T13:04:41Z

Mvanbeek: "Supporting Role" is not a trademark

<big>'''Welcome to the Supporting Role Ltd help pages'''</big>

These pages have been written to help and assist our clients to get the best from our IT solution. Below you will find links to common topics, and you can search for keywords using the search facility to the left of this text.

== Frequently Asked Questions (FAQs) ==
=== Remote Access ===
<DynamicPageList>
category = FAQ
category = Remote Access
ordermethod = popularity
order = ascending
</DynamicPageList>
=== Email ===
<DynamicPageList>
category = FAQ
category = Email
ordermethod = popularity
order = ascending
</DynamicPageList>
=== Contacts ===
<DynamicPageList>
category = FAQ
category = Contacts
ordermethod = popularity
</DynamicPageList>
=== Calendar ===
<DynamicPageList>
category = FAQ
category = Calendar
ordermethod = popularity
</DynamicPageList>
=== Files ===
<DynamicPageList>
category = FAQ
category = Files
ordermethod = popularity
</DynamicPageList>
=== Wiki ===
<DynamicPageList>
category = FAQ
category = Wiki
ordermethod = popularity
</DynamicPageList>
=== User Account ===
<DynamicPageList>
category = FAQ
category = User Account
ordermethod = popularity
</DynamicPageList>
=== Domain ===
<DynamicPageList>
category = FAQ
category = Domain
ordermethod = popularity
</DynamicPageList>
== Knowledge Base (General IT Knowledge) ==
<DynamicPageList>
category = KB
ordermethod = popularity
</DynamicPageList>
== Troubleshooting Guides ==
<DynamicPageList>
category = TG
ordermethod = popularity
</DynamicPageList>
== Business Continuity ==
<DynamicPageList>
category = Business Continuity
ordermethod = popularity
</DynamicPageList>
<DynamicPageList>
category = FAQ
notcategory = Remote Access
notcategory = Email
notcategory = Contacts
notcategory = Calendar
notcategory = Files
notcategory = Wiki
notcategory = User Account
notcategory = Domain
ordermethod = popularity
suppresserrors = true
</DynamicPageList>

Template:Extension DPL

2025-11-17T13:03:24Z

Mvanbeek: Created blank page

How to setup my DNS records

2022-04-14T13:54:29Z

Mvanbeek:

For a fabit system we require a number of DNS entries for your domain name. Not every situation is the same, but this is how we normally do it:

==Dedicated Email Server==

* mail.<yourdomain>. is set to the external IP address of your mail server.
* remote.<yourdomain>. is set to be a CNAME pointing at your fabit server (eg aa000019.uk.fabit.net.).
* www.<yourdomain>. is usually set to be a CNAME pointing at the server hosting your website, (eg web1.uk.fabit.net.)

:Incomplete

==Shared Email Server==
For the shared email server the settigns are below
===MX Records===
At a minimum we need some MX ('''M'''ail e'''X'''change) records. We usually set up four MX:

* @ MX 10 webmail.supporting-role.net.
* @ MX 20 mx1.uk.fabit.net.
* @ MX 30 mx2.uk.fabit.net.
* @ MX 40 mx3.uk.fabit.net.

===Auto Configuration===
For autoconfiguration to work we need the following three CNAME records:
* mail CNAME webmail.supporting-role.net.
* autodiscover CNAME webmail.supporting-role.net.
* autoconfig CNAME webmail.supporting-role.net.

===Email Reputation===
For the best possible anti-spoofing and email reputation we need an SPF (Sender Policy Framework) record, a DKIM (Domain Key Identified Mail) record and a DMARC (Domain-based Message Authentication Reporting & Conformance) record:
* @ TXT "v=spf1 a mx include:_spf.client.uk.fabit.net -all"
* mail._domainkey CNAME webmail.supporting-role.net.
* _dmarc TXT "v=DMARC1; p=reject"

NB For more information on DNS, please read [[What is DNS]].

[[Category:FAQ]]
[[Category:Domain]]

Category:Remote Access

2020-12-09T16:50:18Z

Mvanbeek: Created page with "== Remote Access =="

== Remote Access ==

Loss of Access to Premises

2020-12-09T16:42:47Z

Mvanbeek:

If you have loss access to your premises, but the server is still working and your Internet connection is still working, then you can use one of the various methods of remote access the Forget About IT® Ltd.

See [[:Category:Remote Access|Remote Access]] for details.

If the server is not reachable because the building is badly damaged, the power is off, or the Internet connection is down, then you will need to consider one of the other solutions.

[[Category: Business Continuity]]

How to set up my CalDAV calendar

2019-09-12T12:00:31Z

Mvanbeek: /* Server URL */

==Server URL==
CalDAV works over the same transport as web pages, so the CallDAV URL looks like a web page address, but it is not. On our servers it has the following construction:

<code>https://<your-mail-server-name>/davical/caldav.php/<username>/<collection></code>

Where <username> is your username and <collection> is the name of the calendar. On our servers by default this is called "Calendar".

==iPhone/iPad==
#Go to '''Settings -> Passwords & Accounts''' (on older versions of IOS -> '''Settings -> Mail, Contacts, Calendars''')
#Select '''Add Account'''
#Select '''Other''', then '''Add CalDAV Account'''
#Enter the details as requested:
#*In '''Server''' enter the URL of your CalDAV server. This is usually the same as your mail server, and it should be entered in this format:
#*: https://<your-mail-server-name>/davical/caldav.php
#*'''User Name''' is your network user name, usually same as you use on your main computer.
#*'''Password''' is the password you use with the above user name.
#*Description is your way of distinguishing it from any other calendaring system you use.
#Select '''Calendars''' and or '''Reminders''' (CalDAV does both) and click '''Save'''.
If you want to access shared calendars, then you can replace <username> in the '''Advanced Settings''' section, under '''Account URL''' with the name of the shared resource. By default we use '''shared'''. (NOTE, after a recent IOS Update this no longer appears to work. We are investigating - Marco 12 Sept 2019)

==Thunderbird==
#Install the '''Lightning plug-in''' which is required
#'''Restart Thunderbird''' to activate the plugin,
#Go to '''Events and Tasks''' > '''Calendar'''
#Right-Click by the list of calendars on the left hand side (there will just be a local one if this is a fresh install of the plug-in), and select '''New Calendar'''.
#Select '''On the Network''', and click '''Next'''
#Select '''CalDAV''' type
#Set the calendar '''Location''': https://<your-server-name>/davical/caldav.php/<username>/<calendar>
##Replace <your-server-name> with the appropriate server name.
##Replace <username> by you own username.
##Replace <calendar> by the name of the calendar you want to use '''calendar''', or '''home''', or else as required.
#Tick the '''offline''' option to have a local copy in case you have no access to the server.
#Enter your username and password when prompted, and make sure you tick the '''Save Password''' option.

==Outlook==
We recommend the CalDav Syncronizer plug-in (https://caldavsynchronizer.org/) which is open source. There are instructions on their site, and the URL you need is as described above.

==iCal/Calendar App on Mac OS X==

#Go to '''iCal > Preference > Accounts'''
#Press '''+''' sign to add an account
#Set Account type: '''CalDAV'''
#Set '''Username''': (type your username)
#Set '''Password''': (type your password)
#Set '''Server Address''': https://<your-server-name>/davical/caldav.php
## Replace <your-server-name> with the appropriate server name
#Then press '''Create''' button
#In '''Delegation''' tab, '''checked mark any others users calendars''' that shall be accessible.

[[Category:FAQ]]
[[Category:Calendar]]

How to set up my CalDAV calendar

2019-09-12T11:59:32Z

Mvanbeek:

==Server URL==
CalDAV works over the same transport as web pages, so the CallDAV URL looks like a web page address, but it is not. On our servers it has the following construction:

<code>https://<your-mail-server-name>/davical/caldav.php/<username>/collection></code>

==iPhone/iPad==
#Go to '''Settings -> Passwords & Accounts''' (on older versions of IOS -> '''Settings -> Mail, Contacts, Calendars''')
#Select '''Add Account'''
#Select '''Other''', then '''Add CalDAV Account'''
#Enter the details as requested:
#*In '''Server''' enter the URL of your CalDAV server. This is usually the same as your mail server, and it should be entered in this format:
#*: https://<your-mail-server-name>/davical/caldav.php
#*'''User Name''' is your network user name, usually same as you use on your main computer.
#*'''Password''' is the password you use with the above user name.
#*Description is your way of distinguishing it from any other calendaring system you use.
#Select '''Calendars''' and or '''Reminders''' (CalDAV does both) and click '''Save'''.
If you want to access shared calendars, then you can replace <username> in the '''Advanced Settings''' section, under '''Account URL''' with the name of the shared resource. By default we use '''shared'''. (NOTE, after a recent IOS Update this no longer appears to work. We are investigating - Marco 12 Sept 2019)

==Thunderbird==
#Install the '''Lightning plug-in''' which is required
#'''Restart Thunderbird''' to activate the plugin,
#Go to '''Events and Tasks''' > '''Calendar'''
#Right-Click by the list of calendars on the left hand side (there will just be a local one if this is a fresh install of the plug-in), and select '''New Calendar'''.
#Select '''On the Network''', and click '''Next'''
#Select '''CalDAV''' type
#Set the calendar '''Location''': https://<your-server-name>/davical/caldav.php/<username>/<calendar>
##Replace <your-server-name> with the appropriate server name.
##Replace <username> by you own username.
##Replace <calendar> by the name of the calendar you want to use '''calendar''', or '''home''', or else as required.
#Tick the '''offline''' option to have a local copy in case you have no access to the server.
#Enter your username and password when prompted, and make sure you tick the '''Save Password''' option.

==Outlook==
We recommend the CalDav Syncronizer plug-in (https://caldavsynchronizer.org/) which is open source. There are instructions on their site, and the URL you need is as described above.

==iCal/Calendar App on Mac OS X==

#Go to '''iCal > Preference > Accounts'''
#Press '''+''' sign to add an account
#Set Account type: '''CalDAV'''
#Set '''Username''': (type your username)
#Set '''Password''': (type your password)
#Set '''Server Address''': https://<your-server-name>/davical/caldav.php
## Replace <your-server-name> with the appropriate server name
#Then press '''Create''' button
#In '''Delegation''' tab, '''checked mark any others users calendars''' that shall be accessible.

[[Category:FAQ]]
[[Category:Calendar]]

How to set up my CalDAV calendar

2019-09-12T11:57:12Z

Mvanbeek: /* Outlook */

==iPhone/iPad==
#Go to '''Settings -> Passwords & Accounts''' (on older versions of IOS -> '''Settings -> Mail, Contacts, Calendars''')
#Select '''Add Account'''
#Select '''Other''', then '''Add CalDAV Account'''
#Enter the details as requested:
#*In '''Server''' enter the URL of your CalDAV server. This is usually the same as your mail server, and it should be entered in this format:
#*: https://<your-server-name>/davical/caldav.php
#*'''User Name''' is your network user name, usually same as you use on your main computer.
#*'''Password''' is the password you use with the above user name.
#*Description is your way of distinguishing it from any other calendaring system you use.
#Select '''Calendars''' and or '''Reminders''' (CalDAV does both) and click '''Save'''.
If you want to access shared calendars, then you can replace <username> in the '''Advanced Settings''' section, under '''Account URL''' with the name of the shared resource. By default we use '''shared'''. (NOTE, after a recent IOS Update this no longer appears to work. We are investigating - Marco 12 Sept 2019)

==Thunderbird==
#Install the '''Lightning plug-in''' which is required
#'''Restart Thunderbird''' to activate the plugin,
#Go to '''Events and Tasks''' > '''Calendar'''
#Right-Click by the list of calendars on the left hand side (there will just be a local one if this is a fresh install of the plug-in), and select '''New Calendar'''.
#Select '''On the Network''', and click '''Next'''
#Select '''CalDAV''' type
#Set the calendar '''Location''': https://<your-server-name>/davical/caldav.php/<username>/<calendar>
##Replace <your-server-name> with the appropriate server name.
##Replace <username> by you own username.
##Replace <calendar> by the name of the calendar you want to use '''calendar''', or '''home''', or else as required.
#Tick the '''offline''' option to have a local copy in case you have no access to the server.
#Enter your username and password when prompted, and make sure you tick the '''Save Password''' option.

==Outlook==
We recommend the CalDav Syncronizer plug-in (https://caldavsynchronizer.org/) which is open source. There are instructions on their site, and the URL you need is as described above.

==iCal/Calendar App on Mac OS X==

#Go to '''iCal > Preference > Accounts'''
#Press '''+''' sign to add an account
#Set Account type: '''CalDAV'''
#Set '''Username''': (type your username)
#Set '''Password''': (type your password)
#Set '''Server Address''': https://<your-server-name>/davical/caldav.php
## Replace <your-server-name> with the appropriate server name
#Then press '''Create''' button
#In '''Delegation''' tab, '''checked mark any others users calendars''' that shall be accessible.

[[Category:FAQ]]
[[Category:Calendar]]

How to set up my CalDAV calendar

2019-09-12T11:56:57Z

Mvanbeek: /* Outlook */

==iPhone/iPad==
#Go to '''Settings -> Passwords & Accounts''' (on older versions of IOS -> '''Settings -> Mail, Contacts, Calendars''')
#Select '''Add Account'''
#Select '''Other''', then '''Add CalDAV Account'''
#Enter the details as requested:
#*In '''Server''' enter the URL of your CalDAV server. This is usually the same as your mail server, and it should be entered in this format:
#*: https://<your-server-name>/davical/caldav.php
#*'''User Name''' is your network user name, usually same as you use on your main computer.
#*'''Password''' is the password you use with the above user name.
#*Description is your way of distinguishing it from any other calendaring system you use.
#Select '''Calendars''' and or '''Reminders''' (CalDAV does both) and click '''Save'''.
If you want to access shared calendars, then you can replace <username> in the '''Advanced Settings''' section, under '''Account URL''' with the name of the shared resource. By default we use '''shared'''. (NOTE, after a recent IOS Update this no longer appears to work. We are investigating - Marco 12 Sept 2019)

==Thunderbird==
#Install the '''Lightning plug-in''' which is required
#'''Restart Thunderbird''' to activate the plugin,
#Go to '''Events and Tasks''' > '''Calendar'''
#Right-Click by the list of calendars on the left hand side (there will just be a local one if this is a fresh install of the plug-in), and select '''New Calendar'''.
#Select '''On the Network''', and click '''Next'''
#Select '''CalDAV''' type
#Set the calendar '''Location''': https://<your-server-name>/davical/caldav.php/<username>/<calendar>
##Replace <your-server-name> with the appropriate server name.
##Replace <username> by you own username.
##Replace <calendar> by the name of the calendar you want to use '''calendar''', or '''home''', or else as required.
#Tick the '''offline''' option to have a local copy in case you have no access to the server.
#Enter your username and password when prompted, and make sure you tick the '''Save Password''' option.

==Outlook==
We recommend the CalDav Syncronizer plug-in (https://caldavsynchronizer.org/) which is open source. There are instructions on their site, and the URL you need is as described about.

==iCal/Calendar App on Mac OS X==

#Go to '''iCal > Preference > Accounts'''
#Press '''+''' sign to add an account
#Set Account type: '''CalDAV'''
#Set '''Username''': (type your username)
#Set '''Password''': (type your password)
#Set '''Server Address''': https://<your-server-name>/davical/caldav.php
## Replace <your-server-name> with the appropriate server name
#Then press '''Create''' button
#In '''Delegation''' tab, '''checked mark any others users calendars''' that shall be accessible.

[[Category:FAQ]]
[[Category:Calendar]]

How to set up my CalDAV calendar

2019-09-12T11:56:07Z

Mvanbeek:

==iPhone/iPad==
#Go to '''Settings -> Passwords & Accounts''' (on older versions of IOS -> '''Settings -> Mail, Contacts, Calendars''')
#Select '''Add Account'''
#Select '''Other''', then '''Add CalDAV Account'''
#Enter the details as requested:
#*In '''Server''' enter the URL of your CalDAV server. This is usually the same as your mail server, and it should be entered in this format:
#*: https://<your-server-name>/davical/caldav.php
#*'''User Name''' is your network user name, usually same as you use on your main computer.
#*'''Password''' is the password you use with the above user name.
#*Description is your way of distinguishing it from any other calendaring system you use.
#Select '''Calendars''' and or '''Reminders''' (CalDAV does both) and click '''Save'''.
If you want to access shared calendars, then you can replace <username> in the '''Advanced Settings''' section, under '''Account URL''' with the name of the shared resource. By default we use '''shared'''. (NOTE, after a recent IOS Update this no longer appears to work. We are investigating - Marco 12 Sept 2019)

==Thunderbird==
#Install the '''Lightning plug-in''' which is required
#'''Restart Thunderbird''' to activate the plugin,
#Go to '''Events and Tasks''' > '''Calendar'''
#Right-Click by the list of calendars on the left hand side (there will just be a local one if this is a fresh install of the plug-in), and select '''New Calendar'''.
#Select '''On the Network''', and click '''Next'''
#Select '''CalDAV''' type
#Set the calendar '''Location''': https://<your-server-name>/davical/caldav.php/<username>/<calendar>
##Replace <your-server-name> with the appropriate server name.
##Replace <username> by you own username.
##Replace <calendar> by the name of the calendar you want to use '''calendar''', or '''home''', or else as required.
#Tick the '''offline''' option to have a local copy in case you have no access to the server.
#Enter your username and password when prompted, and make sure you tick the '''Save Password''' option.

==Outlook==
We recommend the CalDav Syncronizer pluing (https://caldavsynchronizer.org/) which is open source.

==iCal/Calendar App on Mac OS X==

#Go to '''iCal > Preference > Accounts'''
#Press '''+''' sign to add an account
#Set Account type: '''CalDAV'''
#Set '''Username''': (type your username)
#Set '''Password''': (type your password)
#Set '''Server Address''': https://<your-server-name>/davical/caldav.php
## Replace <your-server-name> with the appropriate server name
#Then press '''Create''' button
#In '''Delegation''' tab, '''checked mark any others users calendars''' that shall be accessible.

[[Category:FAQ]]
[[Category:Calendar]]

How to set up my CalDAV calendar

2019-09-12T10:56:44Z

Mvanbeek: /* Outlook */

==iPhone/iPad==
#Go to '''Settings -> Mail, Contacts, Calendars'''
#Select '''Add Account'''
#Select '''Other''', then '''Add CalDAV Account'''
#Enter the details as requested:
#*In '''Server''' enter the URL of your CalDAV server. This is usually the same as your mail server, and it should be entered in this format:
#*: https://<your-server-name>/davical/caldav.php
#*'''User Name''' is your network user name, usually same as you use on your main computer.
#*'''Password''' is the password you use with the above user name.
#*Description is your way of distinguishing it from any other calendaring system you use.
#Select '''Calendars''' and or '''Reminders''' (CalDAV does both) and click '''Save'''.
If you want to access shared calendars, then you can replace <username> in the '''Advanced Settings''' section, under '''Account URL''' with the name of the shared resource. By default we use '''shared'''.

==Thunderbird==
#Install the '''Lightning plug-in''' which is required
#'''Restart Thunderbird''' to activate the plugin,
#Go to '''Events and Tasks''' > '''Calendar'''
#Right-Click by the list of calendars on the left hand side (there will just be a local one if this is a fresh install of the plug-in), and select '''New Calendar'''.
#Select '''On the Network''', and click '''Next'''
#Select '''CalDAV''' type
#Set the calendar '''Location''': https://<your-server-name>/davical/caldav.php/<username>/<calendar>
##Replace <your-server-name> with the appropriate server name.
##Replace <username> by you own username.
##Replace <calendar> by the name of the calendar you want to use '''calendar''', or '''home''', or else as required.
#Tick the '''offline''' option to have a local copy in case you have no access to the server.
#Enter your username and password when prompted, and make sure you tick the '''Save Password''' option.

==Outlook==
We recommend the CalDav Syncronizer pluing (https://caldavsynchronizer.org/) which is open source.

==iCal/Calendar App on Mac OS X==

#Go to '''iCal > Preference > Accounts'''
#Press '''+''' sign to add an account
#Set Account type: '''CalDAV'''
#Set '''Username''': (type your username)
#Set '''Password''': (type your password)
#Set '''Server Address''': https://<your-server-name>/davical/caldav.php
## Replace <your-server-name> with the appropriate server name
#Then press '''Create''' button
#In '''Delegation''' tab, '''checked mark any others users calendars''' that shall be accessible.

[[Category:FAQ]]
[[Category:Calendar]]

How to set my Out Of Office message

2018-12-21T17:13:49Z

Mvanbeek:

All the server side rules, including out of office, are done through the server's web interface. If you do not know the name of your mail server, you can look it up [http://www.uk.forgetaboutit.net/utils/get-mail-server.php here]

This how-to describes setting your out of office via [[Roundcube]], which we also refer to as Webmail Plus. The sieve server side rule system is very comprehensive and more details can be found [[What_are_server_side_rules|here]]

#Go to the web interface for your mail server and click on the '''Out Of Office''' link
#:[[File:Ooo-1.png|400px|||||||1: Web Interface]]
#if an out of office rule already exists, select it and go to the next set of steps, otherwise add a new out of office rule:
##At the bottom of the filter sets list, click on the '''+''' sign to add a new set, give it a name like '''Roundcube''' and save it. if you see one called phpscript, that is a set of filters generated by Squirrelmail, the other webmail system.
##:[[File:Ooo-2.png|400px|||||||2: Add a new filter set]] [[File:Ooo-3.png|400px|||||||3: Save the filter set]]
##With the new filter set selected, add a new filter by clicking on the '''+''' sign at the bottom of the list of filters,
##:[[File:Ooo-4.png|400px|||||||4: Add a new filter (rule) ]]
##*Give the new rule a meaningful name like ''Out Of Office''.
##*In ''For Incoming Mail'', select '''All Messages'''
##*In ''execute the following actions'', select '''Reply With Message'''.
##*Complete the '''Message Body''', '''Message Subject''', '''Additional list of recipient e-mails''' (with all your email addresses that you want this message to apply to (If you have more than one email address you can have a different response for each), and '''Days'''.
##Tick '''Filter Disabled''' if you do not want the rule to be immediately activated.
##Click on '''Save'''.
##:[[File:Ooo-5.png|400px|||||||5: Save the filter (rule)]]
#If an Out Of Office rule already exists, and all you want to do is turn it on, select the rule in the filters pane, edit the message and un-tick the disabled tick-box before saving.
#When you come back from being away, simply disable the rule by selecting the rule in the filters pane, tick the disabled tick-box before saving.

==Testing==
The Out Of Office system will not respond to emails from your own email address. This is deliberate as it avoids loops when the system replies to an email that will end up back in your inbox, as this would then prompt another automatic response, and so on in an endless loop.

An external email address can be used to test if your Out Of Office is enabled (or disabled), alternatively a colleague could send you a test email as well.

[[Category:FAQ]]
[[Category:Email]]

How to set my Out Of Office message

2018-12-21T17:12:45Z

Mvanbeek:

All the server side rules, including out of office, are done through the server's web interface. If you do not know the name of your mail server, you can look it up [http://www.uk.forgetaboutit.net/utils/get-mail-server.php here]

This how-to describes setting your out of office via [[Roundcube]], which we also refer to as Webmail Plus. The sieve server side rule system is very comprehensive and more details can be found [[What_are_server_side_rules|here]]

#Go to the web interface for your mail server and click on the '''Out Of Office''' link
#:[[File:Ooo-1.png|400px|||||||1: Web Interface]]
#if an out of office rule already exists, select it and go to the next set of steps, otherwise add a new out of office rule:
##At the bottom of the filter sets list, click on the '''+''' sign to add a new set, give it a name like '''Roundcube''' and save it. if you see one called phpscript, that is a set of filters generated by Squirrelmail, the other webmail system.
##:[[File:Ooo-2.png|400px|||||||2: Add a new filter set]] [[File:Ooo-3.png|400px|||||||3: Save the filter set]]
##With the new filter set selected, add a new filter by clicking on the '''+''' sign at the bottom of the list of filters,
##:[[File:Ooo-4.png|400px|||||||4: Add a new filter (rule) ]]
##*Give the new rule a meaningful name like ''Out Of Office''.
##*In ''For Incoming Mail'', select '''All Messages'''
##*In ''execute the following actions'', select '''Reply With Message'''.
##*Complete the '''Message Body''', '''Message Subject''', '''Additional list of recipient e-mails''' (with all your email addresses that you want this message to apply to (If you have more than one email address you can have a different response for each), and '''Days'''.
##Tick '''Filter Disabled''' if you do not want the rule to be immediately activated.
##Click on '''Save'''.
##:[[File:Ooo-5.png|400px|||||||5: Save the filter (rule)]]
#If an Out Of Office rule already exists, and all you want to do is turn it on, select the rule in the filters pane, edit the message and un-tick the disabled tick-box before saving.
#When you come back from being away, simply disable the rule by selecting the rule in the filters pane, tick the disabled tick-box before saving.

==Testing==
The Out Of Office system will not respond to emails from your own email address. This is deliberate as it avoids loops when the system replies to an email that will end up back in your inbox, as this would then prompt another automatic response, and so on in an endless loop.

An external email address can be used to test if Out Of Office is enable (or disabled), alternatively a colleague may send you an email as well.

[[Category:FAQ]]
[[Category:Email]]

Data Protection

2018-05-21T17:55:00Z

Mvanbeek:

*If you are using one of our Forget About IT servers to store your office files, you can use the following text in your privacy policy:
<pre>Our files are kept on a UK based server, and the backups are kept in a private cloud also based in the UK. At no point does the data ever leave the control of our IT solution provider. It also never leaves UK jurisdiction. The servers are protected by multiple layers of security and feature active anti-compromise technology such as automatic banning of attacking IP addresses. Remote access to the data is restricted and encrypted. All users have their own login accounts, and all data is segregated into different areas with access permissions.</pre>

*If you are using one of our Forget About IT servers to send and receive emails, you can use the following text in your privacy policy:
<pre>Our email system is UK based, and the backups are kept in a private cloud also based in the UK. The servers are protected by multiple layers of security and feature active anti-compromise technology such as automatic banning of attacking IP addresses. The stored emails never leave the control of our IT solution provider and never leaves UK jurisdiction. The servers employ opportunistic encryption when communicating with other servers outside of our control, and enforced encryption can be requested.</pre>

*If you are using one of our Forget About IT servers for your website, you can use the following text in your privacy policy:
<pre>Our website is located on a UK based server. The backups are kept in a private cloud also based in the UK. At no point does the data ever leave the control of our IT solution provider. It also never leaves UK jurisdiction. The servers are protected by multiple layers of security and feature active anti-compromise technology such as automatic banning of attacking IP addresses. Remote access to the data is restricted and encrypted. The servers record IP addresses but not unique identities and are only used for troubleshooting, and never shared with third parties.</pre>

*You may also want to add some of the following phrases to your policy, assuming they apply:
<pre>Our website utilises session cookies. These are temporary cookies that remain in the cookie file of your browser until you have left the site. This information is not stored after you have left our site.</pre>
<pre>Our website uses Google Analytics, a service provided by Google Inc, which sets cookies in order to evaluate the way our website is used by our customers. We cannot control how Google uses this information but they provide an opt-out system.</pre>
<pre>The data on our server is encrypted to protect it in the event of it being stolen. (Please ask us if your server is encrypted. It is an on-request no-cost services but like all magic, comes with a BUT).</pre>
<pre>We do not share your data with any third parties.</pre>
<pre>We are registered with the information Commissioners Office (which you should be, if you hold any personal data).</pre>
<pre>We do not use your data for any mass marketing.</pre>
<pre>We do not hold any personal sensitive data</pre>

[[Category:KB]]

Data Protection

2018-05-21T17:52:17Z

Mvanbeek:

Data Protection

2018-05-21T17:40:07Z

Mvanbeek:

*If you are using one of our Forget About IT servers to store your office files, you can use the following text in your privacy policy:
<pre>Our files are kept on a UK based server, and the backups are kept in a private cloud also based in the UK. At no point does the data ever leave the control of our IT solution provider. It also never leaves UK jurisdiction. The servers are protected by multiple layers of security and feature active anti-compromise technology such as automatic banning of attacking IP addresses. Remote access to the data is restricted and encrypted.</pre>

*If you are using one of our Forget About IT servers to send and receive emails, you can use the following text in your privacy policy:
<pre>Our email system is UK based, and the backups are kept in a private cloud also based in the UK. The servers are protected by multiple layers of security and feature active anti-compromise technology such as automatic banning of attacking IP addresses. The stored emails never leave the control of our IT solution provider and never leaves UK jurisdiction. The servers employ opportunistic encryption when communicating with other servers outside of our control, and enforced encryption can be requested.</pre>

*If you are using one of our Forget About IT servers for your website, you can use the following text in your privacy policy:
<pre>Our website is located on a UK based server. The backups are kept in a private cloud also based in the UK. At no point does the data ever leave the control of our IT solution provider. It also never leaves UK jurisdiction. The servers are protected by multiple layers of security and feature active anti-compromise technology such as automatic banning of attacking IP addresses. Remote access to the data is restricted and encrypted. The servers record IP addresses but not unique identities and are only used for troubleshooting, and never shared with third parties.</pre>

*You may also want to add the following phrases to your policy, assuming they apply:
<pre>Our website utilises session cookies. These are temporary cookies that remain in the cookie file of your browser until you have left the site. This information is not stored after you have left our site.</pre>
<pre>Our website uses Google Analytics, a service provided by Google Inc, which sets cookies in order to evaluate the way our websites are used by our customers. We cannot control who google uses this information but they provide an opt-out service.</pre>

Data Protection

2018-05-21T17:33:47Z

Mvanbeek:

*If you are using one of our Forget About IT servers to store your office files, you can use the following text in your privacy policy:
Our files are kept on a UK based server, and the backups are kept in a private cloud also based in the UK. At no point does the data ever leave the control of our IT solution provider. It also never leaves UK jurisdiction. The servers are protected by multiple layers of security and feature active anti-compromise technology such as automatic banning of attacking IP addresses. Remote access to the data is restricted and encrypted.

*If you are using one of our Forget About IT servers to send and receive emails, you can use the following text in your privacy policy:
Our email system is UK based, and the backups are kept in a private cloud also based in the UK. The servers are protected by multiple layers of security and feature active anti-compromise technology such as automatic banning of attacking IP addresses. The stored emails never leave the control of our IT solution provider and never leaves UK jurisdiction. The servers employ opportunistic encryption when communicating with other servers outside of our control, and enforced encryption can be requested.

*If you are using one of our Forget About IT servers for your website, you can use the following text in your privacy policy:
Our website is located on a UK based server. The backups are kept in a private cloud also based in the UK. At no point does the data ever leave the control of our IT solution provider. It also never leaves UK jurisdiction. The servers are protected by multiple layers of security and feature active anti-compromise technology such as automatic banning of attacking IP addresses. Remote access to the data is restricted and encrypted. The servers record IP addresses but not unique identities and are only used for troubleshooting, and never shared with third parties.

*You may also want to add the following phrases to your policy, assuming they apply:
Our website utilise cookies to

Data Protection

2018-05-16T13:36:23Z

Mvanbeek: Created page with "If you are using one of our Forget About IT servers to store your office files, you can use the following text in your privacy policy: If you are using one of our Forget Abou..."

If you are using one of our Forget About IT servers to store your office files, you can use the following text in your privacy policy:

If you are using one of our Forget About IT servers to send and receive emails, you can use the following text in your privacy policy:

Cybersecurity

2018-05-14T12:26:23Z

Mvanbeek:

<big>CyberSecurity with a '''Forget About IT®''' Server</big> 

Forget About IT Ltd use a number of tools to minimise the risks of a breach to your '''Forget About IT®''' server. Based on the 5 technical controls of the UK government's Cyber Essentials, this is what we do:
== Firewalls ==
There are three main types of firewall:
# Boundary Protection
#: We make sure that the main incoming connection has a firewall and that it is correctly configured, that the default passwords are changed, and that the only incoming traffic is the traffic we want to get through.
# Server firewall
#: The server we supply is also fire-walled, and the settings are managed so that even if someone managed to turn the firewall off, or change settings, it will revert back to the original settings within the hour.
# Workstation firewall 
#: If we are also looking after your desktop computers, we will also make sure that it's firewall is turned on as well, and is correctly configured.
== Passwords ==
# Default Configuration
#: We change all the default settings of any network device that could be used as a stepping-off point for an external breach.
# Separate user names and passwords
#: We set up separate accounts for each user, with passwords that they can manage. If required we can impose a minimum password complexity and age.
# Monitoring 
#: The server has monitoring software that checks for brute force password attacks on externally accessible accounts, and after a certain number of password guesses, the attackers location will be blacklisted.
== Access to Data and Services ==
# Administrative Accounts 
#: If we are looking after your desktop computers, users normally have no administrative rights. If we do not look after your desktops, we usually only allow administrative access to a user's own computer. Since Forget About IT Ltd looks after the server, end users have no administrative access to the server.
# Group membership 
#: Access to data is controller by group membership, and only users authorised to access an area are members of the group used to control access.
# Access to Software 
#: If we are looking after your desktop computers, then we will uninstall all redundant software, and also limit what is installed.
== Viruses and other Malware ==
# Servers 
#: The server regularly scans itself for viruses and alerts us to any concerns. Since the server itself is not allowed to open any files from unknown sources, it's exposure is limited. The server also prevents a known program from accessing areas on the server not explicitly authorised.
# Desktops 
#: If we are looking after your desktop computers, we will make sure there is an an anti-virus / anti-malware solution in place.
== Updating ==
# Servers 
#: The servers install security patches automatically, and we will install all others at the next maintenance interval, which is usually the first "out of hours" period after the patch is released.
# Desktops 
#: If we are looking after your desktop computers, we will regularly check that the devices are up to date. Where possible, we will also make sure automatic updating is enabled.

[[Category:Business Continuity]]

Cybersecurity

2018-05-14T12:25:12Z

Mvanbeek:

Cybersecurity

2018-05-14T12:24:04Z

Mvanbeek:

Cybersecurity

2018-05-14T12:23:00Z

Mvanbeek:

Cybersecurity

2018-05-14T12:17:18Z

Mvanbeek:

Cybersecurity

2018-05-14T12:14:50Z

Mvanbeek:

<big>CyberSecurity with a '''Forget About IT®''' Server</big> 

Forget About IT Ltd use a number of tools to minimise the risks of a breach to your '''Forget About IT®''' server. Based on the 5 technical controls of the UK government's Cyber Essentials, this is what we do:
== Firewalls ==
There are three main types of firewall:
# Boundary Protection 
We make sure that the main incoming connection has a firewall and that it is correctly configured, that the default passwords are changed, and that the only incoming traffic is the traffic we want to get through.
# Server firewall 
The server we supply is also fire-walled, and the settings are managed so that even if someone managed to turn the firewall off, or change settings, it will revert back to the original settings within the hour.
# Workstation firewall 
If we are also looking after your desktop computers, we will also make sure that it's firewall is turned on as well, and is correctly configured.
== Passwords ==
# Default Configuration
We change all the default settings of any network device that could be used as a stepping-off point for an external breach.
# Separate user names and passwords
We set up separate accounts for each user, with passwords that they can manage. If required we can impose a minimum password complexity and age.
# Monitoring 
The server has monitoring software that checks for brute force password attacks on externally accessible accounts, and after a certain number of password guesses, the attackers location will be blacklisted.
== Access to Data and Services ==
# Administrative Accounts 
If we are looking after your desktop computers, users normally have no administrative rights. If we do not look after your desktops, we usually only allow administrative access to a user's own computer. Since Forget About IT Ltd looks after the server, end users have no administrative access to the server.
# Group membership 
Access to data is controller by group membership, and only users authorised to access an area are members of the group used to control access.
# Access to Software 
If we are looking after your desktop computers, then we will uninstall all redundant software, and also limit what is installed.
== Viruses and other Malware ==
# Servers 
The server regularly scans itself for viruses and alerts us to any concerns. Since the server itself is not allowed to open any files from unknown sources, it's exposure is limited. The server also prevents a known program from accessing areas on the server not explicitly authorised.
# Desktops 
If we are looking after your desktop computers, we will make sure there is an an anti-virus / anti-malware solution in place.
== Updating ==
# Servers 
The servers install security patches automatically, and we will install all others at the next maintenance interval, which is usually the first "out of hours" period after the patch is released.
# Desktops 
If we are looking after your desktop computers, we will regularly check that the devices are up to date. Where possible, we will also make sure automatic updating is enabled.

Cybersecurity

2018-05-14T11:43:48Z

Mvanbeek: Created page with "CyberSecurity with a Forget About IT® Server"

CyberSecurity with a Forget About IT® Server

SSL Certificates

2017-09-11T15:50:42Z

Mvanbeek: /* iPhone / iPad */

An SSL certificate is half of a pair of certificates needed for an encrypted session. Forget About IT® has it's own ''master'' certificate, otherwise known as a '''root''' certificate. This allows us to issue certificates for all of our clients at no cost.

Without installing the root certificate on your computer or mobile device, you will get a warning that we are not to be trusted. This is because we have yet to persuade Microsoft, Apple et al to release their software with our root certificate pre-installed. Maybe one day :-).

All that is needed to avoid the warnings, is for the root certificate to be installed on any device that needs to access a '''Forget About IT'''® server. The root certificate can be found [http://www.uk.forgetaboutit.net/certs/ here]. Different browsers require different techniques:

== Browsers ==
=== Internet Explorer 7+ ===
#Go to the Root Certificate location: http://www.uk.forgetaboutit.net/certs/
#Click on '''fabit-ca-cert.crt''' and '''open''' the certificate
#Click on the '''Install button''' to launch the wizard, then on '''Next'''.
#Select '''Place all certificates in the following store''' and browse to '''Trusted Root Certification Authorities'''.
#Click on '''OK''' and then '''Next'''
#Click on '''Finish''' and then acknowledge the security warning.
#Acknowledge the completed message box, and then click '''OK''' to close the certificate window.
Note: This procedure only adds the FABIT root certificates to the current user.

=== Mozilla Firefox ===
#Go to the Root Certificate location: http://www.uk.forgetaboutit.net/certs/
#Click on '''fabit-ca-cert.crt'''
#You'll get:
#:<pre>You have been asked to trust a new Certificate Authority (CA).
#:Do you want to trust "CA Cert Signing Authority" for the following purposes?
#: [ ] Trust this CA to identify web sites.
#: [ ] Trust this CA to identify email users.
#: [ ] Trust this CA to identify software developers.
#:Before trusting this CA for any purpose, you should examine its certificate and its policy and procedures (if available).</pre>
#Tick at least the first box ('Trust this CA to identify web sites.') and click '''OK'''

===Chrome===
#Go to the FABIT Certificate website: http://www.uk.forgetaboutit.net/certs/
#Click '''fabit-ca-cert.crt'''. It will be downloaded to your Downloads directory.
#Go to the '''Settings'' menu (top right, will open a new page).
#Click on '''Advanced''', at the bottom.
#Scroll down to '''HTTPS/SSL''' and click on '''Manage Certificates'''
#Click on the '''Authorities''' tab, and then click on '''Import'''
#Go to your Downloads folder and select '''fabit-ca-cert.crt''', and click '''Open'''.
#You'll get:
#:<pre>Do you want to trust "Certificate Authority" as a Certification Authority?
#:Edit trust settings:
#: [ ] Trust this Certificate for identifying websites.
#: [ ] Trust this Certificate for identifying email users.
#: [ ] Trust this Certificate for identifying software makers.</pre>
#Tick at least the first box ('Trust this Certificate for identifying websites') and click '''OK'''.
#Click '''Finished'''

=== Opera ===
#Go to the FABIT Certificate website: http://www.uk.forgetaboutit.net/certs/
#Click '''fabit-ca-cert.crt'''. It will be downloaded to your Downloads directory.
#Double click on the '''fabit-ca-cert.crt''' file. The Keychain Access application will be launched
#Select 'X509Anchors' from the 'Keychain' dropdownlist and press '''OK'''.
#You will be asked to authenticate yourself. After that, the certificate will be installed system-wide.

=== Safari ===
#Go to the FABIT Certificate website: http://www.uk.forgetaboutit.net/certs/
#Click '''fabit-ca-cert.crt'''. It will be downloaded to your desktop.
# Double-click the file to launch the Keychain Access application, and click on '''Always Trust'''.
# You will be asked to authenticate yourself. After that, the certificate will be installed system-wide.

== Email Clients ==
=== Mozilla Thunderbird ===
#Download the FABIT root certificate from http://www.uk.forgetaboutit.net/certs/ and save it to a convenient location.
#Open Thunderbird
#Depending on the version of Thunderbird
#*For older versions of Thunderbird open: Preferences->Privacy->Security->View Certificates->CA
#*For Thunderbird V2.+ open: Tools->Options->Encryption->View Certificates->Authorities
#Select "Import Certificate" or "Import..."
#You'll get:
#:<pre>You have been asked to trust a new Certificate Authority (CA).
#:Do you want to trust "CA Cert Signing Authority" for the following purposes?
#:[ ] Trust this CA to identify web sites.
#:[ ] Trust this CA to identify email users.
#:[ ] Trust this CA to identify software developers.
#:Before trusting this CA for any purpose, you should examine its certificate and its policy and procedures (if available).</pre>
#Tick at least the second box ('Trust this CA to identify email users.') and click '''OK'''.

=== Outlook ===
Install the certificate into Internet Explorer and Outlook should be able to use it.

=== Outlook Express ===
Install the certificate into Internet Explorer and Outlook should be able to use it.

=== Microsoft Mail ===
Install the certificate into Internet Explorer and Outlook should be able to use it.

=== Mac Mail ===
=== Entourage ===

== Mobile Devices ==
=== Windows Mobile 6 ===
You first need to copy the certificate file to the device using Internet Explorer. Windows Mobile 6 supports DER, CER and PEM formats, but we recommend using CER. Start File Explorer and then simply tap the filename. The device should then say "Certificate successfully imported" or words to that effect.
=== Windows Mobile 5 & Pocket PC 2003 ===
On Pocket PC 2003 and Windows Mobile 5.0 the file has to be in DER format. Otherwise, process as above.
=== Blackberry ===
#navigate to http://www.uk.forgetaboutit.net/certs
#Click/touch the fabit-ca-cert.crt file
#Add the certificate to the Certificate Store.
=== iPhone / iPad ===
#Using Safari, navigate to http://www.uk.forgetaboutit.net/certs
#Click/touch the fabit-ca-cert.crt file
#Safari will prompt you to install the certificate.
#The iPhone/iPad will prompt you to enter your lock code, and return you the same screen, but without the Install button.
#Click on '''Done'''.

Once this is done, it appears that it isn't always enabled by default, so go to '''Settings -> General -> About -> Certificate Trust Settings''' and make sure it is enabled.

How to set up my email account

2016-03-30T10:31:38Z

Mvanbeek: /* Mail on Android */

== Required Setup ==

Your Forget About IT™ server must be mail enabled, then you will need the following settings in order to configure your email client.

== Required Settings ==

*Your '''Server Name'''
**'''remote.<''your domain name''>''' (or '''mail.<''your domain name''>''')
*Your '''Server Type'''
**'''IMAP''' for incoming (or to be pedantic IMAP4)
**'''SMTP''' for outgoing
*Your '''Account Username/ID'''
** This is usually the same name as you use to log in to your computer in the morning, or to log into webmail.
*Your '''Password'''
**Hopefully you will already know this, as we cannot find out what your password is as it stored as an encrypted form.

Would you miss any of those settings, please contact your IT Support team to obtain them before continuing...

Then jump to any section below corresponding to your email client for further setup...

==Mail on IPhone/IPad (iOS)==

===Recommended security setting for encryption===
* IMAP set to use SSL on port 993
* SMTP to use SSL on port 587

===Basic Setup===
Following this guide you shall be able to configure your mail account on IPhone:

[http://www.emacconsulting.com/email/how-to-create-imap-mail-account-on-iphone http://www.emacconsulting.com/email/how-to-create-imap-mail-account-on-iphone]

NOTE: Although the password entry for the outgoing mail settings usually says "Optional", it isn't.
You will need to enter your username and password.

We also recommend that in the main email settings you enable '''Ask Before Deleting"'''

===Advanced Setup===
Source: http://5thirtyone.com/apple/how-to-proper-gmail-imap-for-iphone-apple-mail/

Steps to properly configure IPhone Mail client so that Sent Mail, Deleted Mail, Drafts are reflected properly after syncing (back to the server):

# Open '''Settings''' > '''Mail''' > [Your account] > '''Advanced'''
# Select '''Drafts Mailbox''' > '''On the Server''' > '''Drafts'''. Return to the '''Advanced''' view.
# Select '''Sent Mailbox''' > '''On the Server''' > '''Sent'''. Return to the '''Advanced''' view.
# Select '''Deleted Mailbox''' > '''On the Server''' > '''Trash'''. Return to the '''Advanced''' view.

NOTE: Also see [[Auto Purge]].

==Mail on Mac (OS X)==

===Recommended security setting for encryption===
* IMAP set to use SSL on port 993
* SMTP to use SSL on port 587

===Basic Setup===
* Select the '''Mail menu''' and click '''Preferences'''
* Select '''Accounts section''' and click '''+''' to add account
* Enter your '''Full Name''', '''Email Address''' and '''Password''' then click '''Continue'''
* Set the '''Account Type''' as IMAP.
* Set '''Description''' to anything that will allow you to identify your account.
* The '''Incoming Mail Server''' should be set to your email server (e.g remote.yourdomain.com) please refer to your network administrator for more info.
* Enter your mailbox credentials ('''Username''' and '''Password''') and click '''Continue'''
* Tick the box '''Use Secure Sockets Layer'''. Set '''Authentication''' to Password then click '''Continue'''
* Enter the '''Description for your Outgoing Mail Server''', it does not matter what this is set to.
* The '''Outgoing Mail Server''' should be set to your email server (e.g remote.yourdomain.com) please refer to your network administrator for more info.
* Tick '''Use Authentication''' and enter your mailbox credentials ('''Username''' and '''Password''') and then click '''Continue'''
* Select '''Take account online''' then click '''Create'''

===Useful link(s)===
* http://www.names.co.uk/support/1170-how_to_set_up_an_imap_account_in_mac_mail.html

==Mail on Android ==

#From the Applications menu, select Email. This application may be named Mail on some versions of Android. Select email to add account
#Type your full email address and your password, and then select Manual.
#Select type of account to set up: IMAP
# On the Incoming server settings page, check that your email address is correct and add the following:
#*'''Domain\Username''': Type your username. If Domain and Username are separate text boxes in your version of Android, leave the Domain box empty.
#*'''Password''': Use the password that you use to access your account.
#*'''IMAP Server''': Use the address of your server. If you have a dedicated mail server this will usually be '''''remote.<yourdomain>'''''. If you are on our shared email server this is '''''webmail.supporting-role.net'''''.
#*'''Security type''' and '''Port Number'''. Select SSL on port 993 or TLS and port 143.
#On the Outgoing server settings page, add the following:
#* '''Login Required''': Yes
#* '''Username''': use same username as incoming settings
#*'''Password''': use same password as incoming settings
#*'''SMTP server''': If you have a dedicated mail server this will usually be '''''remote.<yourdomain>'''''. If you are on our shared email server this is '''''webmail.supporting-role.net'''''.
#*''' Security type''': Select TLS.
#*'''Port number''': 587. Tap Next.

===Recommended security settings for encryption===
* IMAP set to TLS on port 143
* SMTP to TLS on port 587.

==K9-Mail on Android==

===Recommended security settings for encryption===
* IMAP set to STARTTLS (always) on port 143
* SMTP to STARTTLS (always) on port 587

==Thunderbird on Windows/Mac/Linux==

===Recommended security settings for encryption===
* IMAP set to STARTTLS on port 143
* SMTP to STARTTLS on port 587

=== Adding an Email Account ===

Based on Thunderbird Version 2.0.0.23

#Click on '''Tools''' -> '''Account Settings''' in the menu.
#Click on the '''Add Account''' Button.
#Select '''Email Account''' and click on '''Next'''.
#Enter '''Your Name''' as you would like others to see it, and the '''Email Address''' linked to the account, and click on '''Next'''.
#Select '''IMAP''', and enter the name of your '''Incoming Server'''. If this is the only account you will also need to fill in the '''Outgoing Server''' box as well. This should be the same as the incoming server. Click on '''Next'''.
#Enter your '''Incoming User Name''', and click on '''Next'''.
#Enter the '''Account Name''' you would like to use to identify this account, e.g. '''Me @ Work''', and click on '''Next'''.
#Check the details in the summary page, and if they are correct, click on '''Finish'''.
NOTE: Also see [[Auto Purge]].

==Outlook 2013==

===Recommended security settings for encryption===
* IMAP set to TLS on port 143
* SMTP to TLS on port 587

==Outlook 2010==

===Recommended security settings for encryption===
* IMAP set to TLS on port 143
* SMTP to TLS on port 587

===Basic Setup===
*Go to '''File''' -> '''Info''' and click on '''Add Account'''
*Select '''Manually configure server settings or additional server types''' and click '''Next'''.
*Select '''Internet E-mail''' and click '''Next'''.
*Enter the information into the form as follows:
**'''Your Name''' - As you would like it to be seen by the recipient of the email.
**'''Email Address''' - Your email address. Be careful. Any typos will mean replies to your emails may go astray.
**'''Username''' & '''password''' - You should have been told this by us.
**'''Account Type''' - Select IMAP.
**'''Incoming Server Name''' & '''Outgoing Server Name''' - The name we have given your server.
*Click on '''More Settings''' and then on the '''Outgoing Server''' tab.
*Tick '''My outgoing server requires authentication''', and select '''Use the same settings as my incoming mail server'''.
*Click '''OK''' and then '''Next''', and then Finish.

===Advance Setup: Sent/Deleted Items===
*Once the account is set up, right-click the top level folder, select IMAP Folders, click query, and then subscribe to any additional folders (Sent, Trash, Drafts, etc).
*Go to '''File''' -> '''Account Settings''' -> '''Account Settings''', select the account you just created, and click on change. Select in turn '''Sent Items''' and '''Deleted Items''', and make sure the are pointing to the correct folders. (Also see [[Auto Purge]]).

====Useful Links====
*http://support.ecenica.com/email/setup-imap-outlook-2010/

==Outlook 2007==

===Recommended security settings for encryption===
* IMAP set to TLS on port 143
* SMTP to TLS on port 587

===Basic Setup===
*Go to '''Tools''' -> '''Email Accounts'''.
*On the E-mail tab, click '''New'''.
*Select '''Manually configure server settings or additional server types''' and click '''Next'''.
*Select '''Internet E-mail''' and click '''Next'''.
*Enter the information into the form as follows:
**'''Your Name''' - As you would like it to be seen by the recipient of the email.
**'''Email Address''' - Your email address. Be careful. Any typos will mean replies to your emails may go astray.
**'''Username''' & '''password''' - You should have been told this by us.
**'''Account Type''' - Select IMAP.
**'''Incoming Server Name''' & '''Outgoing Server Name''' - The name we have given your server.
*Click on '''More Settings''' and then on the '''Outgoing Server''' tab.
*Tick '''My outgoing server requires authentication''', and select '''Use the same settings as my incoming mail server'''.
*Click '''OK''' and then '''Next''', and then Finish.

===Advanced Setup: Sent Items===
Once the account is set up, right-click the top level folder, select IMAP Folders, click query, and then subscribe to any additional folders (Sent, Trash, Drafts, etc).
*Open your IMAP account settings via '''Tools''' -> '''Account Settings''' and double click on the IMAP account.
*Click on '''More Settings'''.
*Select the '''Folders''' tab.
*Enable the option “Save sent items in the following folder on the server”.
*Select the '''Sent''' folder.

===Useful Links===
*http://products.secureserver.net/email/email_outlook.htm

See: [[How to set up MS Outlook#Adding an Email Account|How to set up MS Outlook]]

[[Category:FAQ]]
[[Category:Email]]

ADSL Problems

2015-08-29T20:44:20Z

Mvanbeek: /* Other People's Weird Problems */

There are many different reasons why an ADSL connection is misbehaving. Most of the time they can be narrowed down to a very small number of problems. This guide will help you determine where the problem might be.

== Problems ==

=== No connection at all ===

The first thing to do is to check the ADSL / SYNC light on the router. Normally this is lit when the router establishes synchronization with the exchange, and sometimes flashed randomly when there is activity on the line. Periodic flashing usually means the router is trying to connect to the exchange, so if the router is not connected to the exchange, there may eb a physical fault on the line. Using an analogue handset check for a dial tone, and make a call. If there is no dial tone, or noise on the line, report it as a line problem to your telephone line provider, as it isn't an ADSL problem, but a line problem, and is the responsibility of your line provider.

If the sync light is on, log in to the router and check the status page. It may have a log file that will tell you what is going on. Your ISP will also be able to tell if the router is logging in to their end. They will also be able to tell if is using the wrong password. If they cannot see what is going on the user name may be wrong.

If neither of these resolved the problem, it may be a [[ADSL_Problems#Wiring_Problems|wiring fault]].

=== Dropping the connection and reconnecting automatically ===

If your ADSL connection is repeatedly dropping it's connection and reconnected a couple of minutes later, it is most likely caused by [[ADSL_Problems#Wiring_Problem|faulty wiring]] or [[ADSL_Problems#Interference|interference]].

Start by gathering as much information as you can of the dropouts. Can you see a pattern emerging. Does it always happen at the same time each day, or when something else happens, such as dusk, or a light being turned on, or the lights dimming momentarily?

Next, try and watch the ADSL or SYNC light on the router. If it goes out, then starts to flash slowly, (usually five times), then flash quickly (also usually five times) then turn solid, then the connection is dropping to the exchange, and the router is having to re-establish a connection before it logs in again. Carry out the procedures detailed in [[ADSL_Problems#Wiring_Problem|Wiring Problem]], and if this does not fix the problem, call the ISP and ask them to carry out some line tests. If these turn up negative, try the suggestions in [[ADSL_Problems#Interference|Interference]].

If all the lights on the router turn off and turn on again, then there is a power problem. Either the router or it's power supply is faulty, the voltage to the socket (and maybe the whole building) is fluctuating, the electrical wiring is dangerously faulty, or a massive amount of interference is causing the router to reset. If there are other symptoms at the same time, this will help eliminate the first possibility. Trying a spare router would also help eliminate this. The second possibility, if building-wide would also produce other symptoms. Other computers resetting, lights momentarily dimming, florescent tubes restarting... With the third, switching the router to another socket or ring main would stop the problem (but '''please''' get the wiring professionally checked as it might be the start of a catastrophic problem). For the fourth, try the suggestions in [[ADSL_Problems#Interference|Interference]].

=== Dropping the connection and not reconnecting automatically ===

There are a number of reasons the router cannot re-establish an Internet connection without the router being turned off and on again. The most likely reason for this is that the underlying connection to the exchange has not dropped, and is still active. This means that the router cannot see anything wrong. The main cause of this is something called a ''stale session''. This is most often caused when a piece of equipment upstream of the exchange end of your ADSL line is reset or replaced. It therefore doesn't know about your router, as the connection predates it's database. When your router is rebooted, the connection information is entered into the remote equipment's database, and the connection is re-established.

It is also possible that there was been a fault in the authentication mechanism when the connection dropped. Although most routers will continue indefinitely to log in to establish your Internet connection, after a large number of attempts (~1000) the system will lock the router out and since only a reboot will reset the counter, even when the problem is fixed the router can no longer reconnect automatically.

=== Slow Connections ===

By this we mean a you are not getting even close to your expected download or upload speed. There are three main areas that could be causing the problem. Start faultfinding by getting baseline result from a speed test site. Try [http://www.speedtest.net/ WWW.SPEEDTEST.NET] or [http://www.thinkbroadband.com/speedtest.html WWW.THINKBROADBAND.COM].

Now, the first place to look is in the connection status page of the web interface of the router. When the router negotiates with your local telephone exchange, it will agree a ''best speed''. This is the fastest error free speed that the line between the router and the exchange will support. This is usually determined during the first couple of weeks of a new connection, but can be renegotiated at any time by the exchange. This is what is called ''rate adaptive'', and is why many ADSL connections have speed ratings as ''up to..'', because if are were next door to the exchange that is what you would get. This information will say something like '''448 Kbps Upstream, 6112 Kbps Downstream'''. Compare these numbers to your speed test. If they are very similar then that is the fastest speed your current connection can sustain. That is not to say that it cannot be improved, but that will depend on a number of factors. If you '''know''' that your line has been considerably faster in the past, then there may be a problem with the wiring somewhere. See [[ADSL_Problems#Wiring Problems|Wiring Problems]]. However, if you are 5km from the local exchange, then that is probably the best you can get, and you may have to consider alternative technology to get a faster connection.

If the ADSL router says its connection to the exchange is much faster than the speed test result, the next place to look is if anything else on the local network is hogging the connection. Many routers have an ADSL activity light. If you shut down all of the computers on the local network and you still see a considerable amount of activity on the line, then maybe someone has piggybacked on your network. Consider disabling any wireless access points and trying the test again. Remember that there are people who would rather not have their on-line activities traced back to them, and an unsecured network is a real treat, as it will be your door the Police come knocking on. If the ADSL activity light stops flashing when all the computers are turned off, try turning them on one at a time, and allowing them enough time to fully start before moving on the the next. There are many file sharing programs that will use an idle computer to download or upload files. Older versions of BBC iPlayer used a distributed network of everybody's PCs to ease the load on their own servers, until people enough complained about it. You may also have a computer infected with malware sending out spam to lots of people. All of this could be taking up bandwidth.

If during all of the above tests the speed test results remain reasonably consistent, then your connection speed may be limited by the ISP. All broadband connections have a ''contention'' ratio. This is the percentage of the bandwidth you are entitled. Some ISP's average it out, some rate limit. In other words, if you have a 2mb ADSL line, with a 50:1 contention ratio, you are only guaranteed a speed or 2mb divided by 50, or about 40kb/s, which is slower than a modem. The original idea was that the likelihood of 50 people all downloading a web page at exactly the same time meant that you would get your 2mb/s for a short burst, and then someone else would use it while you were reading the page. These days, more and more people are streaming Internet Radio and TV, and so the average usage is creeping up, placing presure on the ISP who is buying the bandwidth in bulk. The more bandwidth you use, the more they have to charge you. If you are on a low tariff, they may well slow you down by rate limiting your connection. They will also claim that your speed test is not ''admissible'' as evidence as they cannot control the speed outside their network. This is true, so ask them for the location of an internal speed test web page (or ask them to carry out one on your behalf).

== Solutions ==

=== Wiring Problems ===

If your broadband speed has recently dropped, it may be because of a wiring problem. This problem can be within your own premises, or outside, and this makes it tricky to resolve.

The first thing to do is to check the audible quality of the line. You must never forget that fundamentally the line is an analogue telephone line. That is what is was designed to do, and that is why you are paying a monthly line rental. All ADSL does is piggyback on the voice line. It uses audio frequencies that are too high for us to hear, but any noise on the line that you can hear (crackles, pops, or pigeons (a strange sort of cooing sound...)) will also interfere with the ADSL signal. If there is any sort of noise, you '''must''' report it to the telephone line provider. The line (and it's quality) is their responsibility (a least until it gets to the master socket). Once the line noise problem is resolved, reboot the router and test again. Remember that the local exchange may need to optimise the line speed again, so even if you get the speed back, the line may reset itself a number of times over the following couple of weeks, and you will notice that the router status page will report different speeds as it hunts for the best.

If the line sounds okay, try disconnecting every telephone device on the line, and plug the router into the master socket. Once the router has booted up and connected, check the line speed on the status page. If it is better, the fault lies with one on the devices you unplugged. If it hasn't, try removing the front panel of the master socket (if it is a proper master socket it will have a front panel with a BT plug that when unplugged will disconnect the rest of the house wiring). Plug the router into the back of the master socket and try again. If the problem has disappeared then there is something hard wired, such as an alarm, that does not have a filter, or a wiring fault.

If the problem has not disappeared, then the next thing to to it to get the ISP to conduct some line tests, as there is a chance the line problem is outside your premises. It may well be a bad joint in a street junction box, or damage during some street works. Just because nothing has changed within your office or house does not mean that nothing has happened in the handful of miles to your local exchange.

=== Interference ===

ADSL working by sending and received high frequencies down the same line as your telephone. Just as you can get interference on voice calls, these will also interfere with the ADSL signal. Remember those old stories about phones ringing every time somebody ran a bath? Those sorts of wiring problems also affect ADSL. So if you are getting strange intermittent problems with your ADSL line, then they may be caused by interference.

Any electrical signal can be disrupted by another if powerful enough, or close enough. An arc welder throws out a burst of energy strong enough to cause CRT monitors to flicker over 20 ft away, even through walls. Mobile phone should to be able to contact a mast up to 20 miles away, so if your ADSL line drops every time your mobile rings, maybe check how close the ADSL phone cable is to where you normally leave your phone.

Arc and fluorescent lights can interfere with the signal, even if they are not in your own premises, as long as their cabling is close enough to the telephone line. Guidelines say that you should not run a telephone cable and an electrical cable in parallel as the electrical cable will induce a current in the telephone cable. They should be a good foot away from each other.

Microwave ovens operate on a very similar frequency to Bluetooth and some of the WiFi bands, so having a wireless router next to one could cause it to reset. If this is happening, I would also getting the oven looked at as its shielding may be failing.

If none of the above seems to apply, follow the suggestions in [[ADSL_Problems#Wiring_Problems|Wiring Problems]] to see if it helps. Even a cable that doesn't go anywhere can behave like an aerial, so unplugging any old cables could make the difference.

== Links ==

=== Useful Pages ===
* [http://www.bt.com/consumerFaultTracking/ BT Line and broadband problems page]
* [http://www.kitz.co.uk/adsl/socket.htm KITZ: Improve your adsl broadband connection speed]

=== Other People's Weird Problems ===
Just in case you thought we are making all this up...

* [http://www.guardian.co.uk/money/2010/apr/10/energy-saving-lightbulbs-virgin-media The strange case of the energy-saving light bulbs and Virgin Media]
* [http://www.digitalspy.co.uk/forums/showthread.php?t=650036 Phone ringing people by itself]
* [http://www.windowsbbs.com/hardware/71443-strange-issues-wireless-router-ups.html Router being reset by phone line surge]
* [http://broadbandforum.in/bsnl-broadband/58767-bsnl-broadband-have-strange-problem/ Nightime broadband problem]
* [http://tldp.org/HOWTO/archived/BTI-PPP/x396.html#AEN436 There are strange noises on the telephone line when I pick up the phone]
* [http://www.skyuser.co.uk/forum/sky-broadband-help/36098-internet-phone-problem.html ADSL works but phone doesn't]

[[Category:TG]]

ADSL Problems

2015-08-29T20:43:31Z

Mvanbeek: /* Other People's Weird Problems */

ADSL Problems

2015-08-29T20:42:14Z

Mvanbeek: /* Interference */

How to set up my CalDAV calendar

2015-06-25T09:22:58Z

Mvanbeek: /* iPhone/iPad */

==iPhone/iPad==
#Go to '''Settings -> Mail, Contacts, Calendars'''
#Select '''Add Account'''
#Select '''Other''', then '''Add CalDAV Account'''
#Enter the details as requested:
#*In '''Server''' enter the URL of your CalDAV server. This is usually the same as your mail server, and it should be entered in this format:
#*: https://<your-server-name>/davical/caldav.php
#*'''User Name''' is your network user name, usually same as you use on your main computer.
#*'''Password''' is the password you use with the above user name.
#*Description is your way of distinguishing it from any other calendaring system you use.
#Select '''Calendars''' and or '''Reminders''' (CalDAV does both) and click '''Save'''.
If you want to access shared calendars, then you can replace <username> in the '''Advanced Settings''' section, under '''Account URL''' with the name of the shared resource. By default we use '''shared'''.

==Thunderbird==
#Install the '''Lightning plug-in''' which is required
#'''Restart Thunderbird''' to activate the plugin,
#Go to '''Events and Tasks''' > '''Calendar'''
#Right-Click by the list of calendars on the left hand side (there will just be a local one if this is a fresh install of the plug-in), and select '''New Calendar'''.
#Select '''On the Network''', and click '''Next'''
#Select '''CalDAV''' type
#Set the calendar '''Location''': https://<your-server-name>/davical/caldav.php/<username>/<calendar>
##Replace <your-server-name> with the appropriate server name.
##Replace <username> by you own username.
##Replace <calendar> by the name of the calendar you want to use '''calendar''', or '''home''', or else as required.
#Tick the '''offline''' option to have a local copy in case you have no access to the server.
#Enter your username and password when prompted, and make sure you tick the '''Save Password''' option.

==Outlook==
* You will need to install iCal4OL, and have a valid license.
:Instructions to follow.

==iCal/Calendar App on Mac OS X==

#Go to '''iCal > Preference > Accounts'''
#Press '''+''' sign to add an account
#Set Account type: '''CalDAV'''
#Set '''Username''': (type your username)
#Set '''Password''': (type your password)
#Set '''Server Address''': https://<your-server-name>/davical/caldav.php
## Replace <your-server-name> with the appropriate server name
#Then press '''Create''' button
#In '''Delegation''' tab, '''checked mark any others users calendars''' that shall be accessible.

[[Category:FAQ]]
[[Category:Calendar]]

How to access my files via WebDAV

2015-04-20T11:20:43Z

Mvanbeek: /* Windows XP */

==Apple==
===OS-X===

*Open Finder, and go to '''Go''' -> '''Connect to Server'''.
*In the '''Server Address''' box, type '''''<code>https://<your.external.server.name>:11443/</code>''''' where <your.external.server.name> is the same name as you use to access VPN, usually remote.<your.domain.name>.
*Enter your username and password when prompted.
Note: If you click on the the '''+''' button, it will save the link for the next time. You can also add it to your login items.

===iOS===

We recommend using a free App called WebDAV Navigator. You will need to enter the following details:
*'''Name''': This is for you to recognise it should you have a number of connections.
*'''Server URL''': This would be '''''<code>https://<your.external.server.name>:11443/</code>''''', where <your.external.server.name> is the same name as you use to access VPN, usually remote.<your.domain.name>.
*'''Username''': Your server username.
*'''Password''': Your server password.

==Linux==
Most Linux file managers are able to open WebDAV locations. For example, in Nautilus, go to the '''connect to server''' option, choose ''secure WebDAV (HTTPS)'', and end the following details:
server: <your.external.server.name>
port: 11443
username: <your server username>
password: <your server password>

==Microsoft==
===Windows 8===
See Instructions for Windows 7

===Windows 7===
Simply open up a Windows Explorer window and type the following into the location address bar:
<pre>\\<your.external.server.name>@SSL@11443\<your.internal.server.name>\</pre>
where
*'''<your.external.server.name>''' is the same name as you use to access VPN, usually '''remote.<your.domain.name>'''
*'''<your.internal.server.name>''' is the Windows name for your server, usually '''SERVER''' or something similar.
You will be prompted for your user name and password unless they have been saved previously.
Once the location is opened, you can navigate to any location on the server and save it as a favourite.
===Windows XP===
#Go to '''My Network Places''' and chose ''Add a network place'' from the menu on the left.
#In the window that comes up there is usually only one option listed (Choose another network location). Select it and then click '''Next'''.
#In the address box that comes up, type '''https://<your.external.server.name>:11443/''' and click '''Next'''.
#:NOTE: you may get a certificate error at this point if you do not have our master certificate installed. Just acknolwelge the warning and continue.
#Enter your server user name and password when prompted.
#Give the location a name, like ''Office Server'', and click '''Finish'''.

How to access my files via WebDAV

2015-04-20T11:12:49Z

Mvanbeek: /* Linux */

How to access my files via WebDAV

2015-04-20T11:08:30Z

Mvanbeek: /* Windows 8 */

How to access my files via WebDAV

2015-04-20T11:08:08Z

Mvanbeek:

SSL Certificates

2015-02-13T14:02:40Z

Mvanbeek: /* Browsers */

How to set my Out Of Office message

2014-09-08T12:51:17Z

Mvanbeek:

All the server side rules, including out of office, are done through the server's web interface. If you do not know the name of your mail server, you can look it up [http://www.uk.forgetaboutit.net/utils/get-mail-server.php here]

This how-to describes setting your out of office via [[Roundcube]], which we also refer to as Webmail Plus. You can also set an out of office via Squirrelmail, which we also call Webmail basic. There are also instructions for setting your out of office via Squirrelmail [[How_do_I_set_an_Out_Of_Office_(Squirrelmail)|here]]. The sieve server side rule system are very comprehensive and more details can be found [[What_are_server_side_rules|here]]

#Go to the web interface for your mail server and click on the '''Out Of Office''' link
#:[[File:Ooo-1.png|400px|||||||1: Web Interface]]
#if an out of office rule already exists, select it and go to the next set of steps, otherwise add a new out of office rule:
##At the bottom of the filter sets list, click on the '''+''' sign to add a new set, give it a name like '''Roundcube''' and save it. if you see one called phpscript, that is a set of filters generated by Squirrelmail, the other webmail system.
##:[[File:Ooo-2.png|400px|||||||2: Add a new filter set]] [[File:Ooo-3.png|400px|||||||3: Save the filter set]]
##With the new filter set selected, add a new filter by clicking on the '''+''' sign at the bottom of the list of filters,
##:[[File:Ooo-4.png|400px|||||||4: Add a new filter (rule) ]]
##*Give the new rule a meaningful name like ''Out Of Office''.
##*In ''For Incoming Mail'', select '''All Messages'''
##*In ''execute the following actions'', select '''Reply With Message'''.
##*Complete the '''Message Body''', '''Message Subject''', '''Additional list of recipient e-mails''' (with all your email addresses that you want this message to apply to (If you have more than one email address you can have a different response for each), and '''Days'''.
##Tick '''Filter Disabled''' if you do not want the rule to be immediately activated.
##Click on '''Save'''.
##:[[File:Ooo-5.png|400px|||||||5: Save the filter (rule)]]
#If an Out Of Office rule already exists, and all you want to do is turn it on, select the rule in the filters pane, edit the message and un-tick the disabled tick-box before saving.
#When you come back from being away, simply disable the rule by selecting the rule in the filters pane, tick the disabled tick-box before saving.

==Testing==
The Out Of Office system will not respond to emails from your own email address. This is deliberate as it avoids loops when the system replies to an email that will end up back in your inbox, as this would then prompt another automatic response, and so on in an endless loop.

[[Category:HowTo]]
[[Category:Email]]

How to set my Out Of Office message

2014-09-08T12:40:17Z

Mvanbeek:

All the server side rules, including out of office, are done through the server's web interface. If you do not know the name of your mail server, you can look it up [http://www.uk.forgetaboutit.net/utils/server.php here]

This how-to describes setting your out of office via [[Roundcube]], which we also refer to as Webmail Plus. You can also set an out of office via Squirrelmail, which we also call Webmail basic. There are also instructions for setting your out of office via Squirrelmail [[How_do_I_set_an_Out_Of_Office_(Squirrelmail)|here]]. The sieve server side rule system are very comprehensive and more details can be found [[What_are_server_side_rules|here]]

#Go to the web interface for your mail server and click on the '''Out Of Office''' link
#:[[File:Ooo-1.png|400px|||||||1: Web Interface]]
#if an out of office rule already exists, select it and go to the next set of steps, otherwise add a new out of office rule:
##At the bottom of the filter sets list, click on the '''+''' sign to add a new set, give it a name like '''Roundcube''' and save it. if you see one called phpscript, that is a set of filters generated by Squirrelmail, the other webmail system.
##:[[File:Ooo-2.png|400px|||||||2: Add a new filter set]] [[File:Ooo-3.png|400px|||||||3: Save the filter set]]
##With the new filter set selected, add a new filter by clicking on the '''+''' sign at the bottom of the list of filters,
##:[[File:Ooo-4.png|400px|||||||4: Add a new filter (rule) ]]
##*Give the new rule a meaningful name like ''Out Of Office''.
##*In ''For Incoming Mail'', select '''All Messages'''
##*In ''execute the following actions'', select '''Reply With Message'''.
##*Complete the '''Message Body''', '''Message Subject''', '''Additional list of recipient e-mails''' (with all your email addresses that you want this message to apply to (If you have more than one email address you can have a different response for each), and '''Days'''.
##Tick '''Filter Disabled''' if you do not want the rule to be immediately activated.
##Click on '''Save'''.
##:[[File:Ooo-5.png|400px|||||||5: Save the filter (rule)]]
#If an Out Of Office rule already exists, and all you want to do is turn it on, select the rule in the filters pane, edit the message and un-tick the disabled tick-box before saving.
#When you come back from being away, simply disable the rule by selecting the rule in the filters pane, tick the disabled tick-box before saving.

==Testing==
The Out Of Office system will not respond to emails from your own email address. This is deliberate as it avoids loops when the system replies to an email that will end up back in your inbox, as this would then prompt another automatic response, and so on in an endless loop.

[[Category:HowTo]]
[[Category:Email]]

How to set my Out Of Office (Squirrelmail)

2014-09-08T12:38:29Z

Mvanbeek: Created page with "=== Via Squirrelmail (aka Webmail Basic) === ==== Initial Setup (First use only) ==== #In the main Webmail interface, click on '''Filters''' (Top right hand side of the page..."

=== Via Squirrelmail (aka Webmail Basic) ===

==== Initial Setup (First use only) ====
#In the main Webmail interface, click on '''Filters''' (Top right hand side of the page).
#Click on '''Add a new Rule'''
#*In the '''Conditions''' section, click the arrow next to '''Message''' to expand the drop box and choose '''Always'''.
#*In the "Action" section, tick '''Vacation / Autoresponder''', and complete the '''Subject''' (optional), '''Addresses''' (required), '''Days''' (required, default setting of 7 is usually fine) and '''Message'''.
#At the bottom press button, tick '''Disable''' if you want to the Out Office Office to be disabled for now (it would automatically be activated otherwise), and click on '''Add new Rule''' to save. (Note: in some circumstance, you may need to to click on '''Aply Changes''' after adding the rule for rule to be effectively fully saved).
#Depending on option chosen above, you would see the new added rule with status '''DISABLED''' if inactive, or '''no status mentioned''' if active.

==== Enable or Disable ====
#In the main Webmail interface, click on '''Filters''' (Top right hand side of the page).
# Locate the out Of Office Rule and select it by ticking the box, and click on '''Enable''' (or '''Disable''') at the bottom of the page.
#Depending on option chosen above, you would see the rule with status '''DISABLED''' if inactive, or '''no status mentioned''' if active.

==== Editing the message ====
#In the main Webmail interface, click on '''Filters''' (Top right hand side of the page).
#Locate the out Of Office Rule and click on '''Edit'''.
#Edit the message and click on '''Apply Changes''' at the bottom of the page.

== More about Sieves Filter Rule ==
The sieve server side rule system are very comprehensive and more details can be found [[What_are_server_side_rules|here]]

== Auto Response (Depricated) ==

The Squirmail Auto Response feature has now been removed as of 4th March 2014.

How to set my Out Of Office message

2014-09-08T12:36:47Z

Mvanbeek:

All the server side rules, including out of office, are done through the server's web interface. If you do not know the name of your mail server, you can look it up [http://www.uk.forgetaboutit.net/utils/server.php here]

This how-to describes setting your out of office via [[Roundcube]], which we also refer to as Webmail Plus. You can also set an out of office via Squirrelmail, which we also call Webmail basic. There are also instructions for setting your out of office via Squirrelmail. The sieve server side rule system are very comprehensive and more details can be found [[What_are_server_side_rules|here]]

#Go to the web interface for your mail server and click on the '''Out Of Office''' link
#:[[File:Ooo-1.png|400px|||||||1: Web Interface]]
#if an out of office rule already exists, select it and go to the next set of steps, otherwise add a new out of office rule:
##At the bottom of the filter sets list, click on the '''+''' sign to add a new set, give it a name like '''Roundcube''' and save it. if you see one called phpscript, that is a set of filters generated by Squirrelmail, the other webmail system.
##:[[File:Ooo-2.png|400px|||||||2: Add a new filter set]] [[File:Ooo-3.png|400px|||||||3: Save the filter set]]
##With the new filter set selected, add a new filter by clicking on the '''+''' sign at the bottom of the list of filters,
##:[[File:Ooo-4.png|400px|||||||4: Add a new filter (rule) ]]
##*Give the new rule a meaningful name like ''Out Of Office''.
##*In ''For Incoming Mail'', select '''All Messages'''
##*In ''execute the following actions'', select '''Reply With Message'''.
##*Complete the '''Message Body''', '''Message Subject''', '''Additional list of recipient e-mails''' (with all your email addresses that you want this message to apply to (If you have more than one email address you can have a different response for each), and '''Days'''.
##Tick '''Filter Disabled''' if you do not want the rule to be immediately activated.
##Click on '''Save'''.
##:[[File:Ooo-5.png|400px|||||||5: Save the filter (rule)]]
#If an Out Of Office rule already exists, and all you want to do is turn it on, select the rule in the filters pane, edit the message and un-tick the disabled tick-box before saving.
#When you come back from being away, simply disable the rule by selecting the rule in the filters pane, tick the disabled tick-box before saving.

==Testing==
The Out Of Office system will not respond to emails from your own email address. This is deliberate as it avoids loops when the system replies to an email that will end up back in your inbox, as this would then prompt another automatic response, and so on in an endless loop.

[[Category:HowTo]]
[[Category:Email]]

How to set my Out Of Office message

2014-09-02T12:02:53Z

Mvanbeek:

== Filter Rule (Sieve) ==

Enable/Disable Auto Response message (Out of Office) via Sieve Filter Rules

=== Via Roundcube (Webmail Plus) ===
[[File:Ooo-1.png|thumb|||||||1: Shortcut to step 2]]
[[File:Ooo-1A.png|thumb|||||||1A: Roundcube]]
[[File:Ooo-1B.png|thumb|||||||1B: Personal settings]]
[[File:Ooo-1C.png|thumb|||||||1C: Filters]]
[[File:Ooo-2.png|thumb|||||||2: Add a new filter set]]
[[File:Ooo-3.png|thumb|||||||3: Save the filter set]]
[[File:Ooo-4.png|thumb|||||||4: Add a new filter (rule) ]]
[[File:Ooo-5.png|thumb|||||||5: Save the filter (rule)]]

#In the main window, click on '''Personal Settings''' (top right) and then select '''Filters''' from the tabs that are displayed.
#*On the left hand side you will see a list of filter sets. Only one set can be active at a time, but each set can have multiple rules. if you see one called ''phpscript'', this is a filter set created by Squirrelmail (the more basic webmail system).

==== Initial Setup (First use only) ====
#At the bottom of the filter sets list, click on the '''+''' sign to add a new set.
#*Give the new set a meaningful name, and do not import rules from another set.
#With the new filter set selected, add a new filter by clicking on the '''+''' sign at the bottom of the list of filters.
#*Give the new rule a meaningful name like ''Out Of Office''.
#*In ''For Incoming Mail'', select '''All Messages'''
#*In ''execute the following actions'', select '''Reply With Message'''.
#*Complete the '''Message Body''', '''Message Subject''', '''Additional list of recipient e-mails''' (with all your email addresses that you want this message to apply to (If you have more than one email address you can have a different response for each), and '''Days'''.
#Tick '''Filter Disabled''' if you do not want the rule to be immediately activated.
#Click on '''Save'''.

==== Enable and Disable ====
#If the Filter Set name with the Out Of Office rule is not in '''bold''', click on the image of the Cog at the bottom, and select '''Enable/Disable'''.
#To Enable/Disable an individual rule, use the Cog at the bottom of the Filters list. If it is active it will be in '''Bold''', else it will be in Grey.

==== Editing the message ====
#Select the Filter Set, and then the Filter and the rule will appear on the right. Make your modifications and click on '''Save'''.

=== Via Squirrelmail (aka Webmail Basic) ===

==== Initial Setup (First use only) ====
#In the main Webmail interface, click on '''Filters''' (Top right hand side of the page).
#Click on '''Add a new Rule'''
#*In the '''Conditions''' section, click the arrow next to '''Message''' to expand the drop box and choose '''Always'''.
#*In the "Action" section, tick '''Vacation / Autoresponder''', and complete the '''Subject''' (optional), '''Addresses''' (required), '''Days''' (required, default setting of 7 is usually fine) and '''Message'''.
#At the bottom press button, tick '''Disable''' if you want to the Out Office Office to be disabled for now (it would automatically be activated otherwise), and click on '''Add new Rule''' to save. (Note: in some circumstance, you may need to to click on '''Aply Changes''' after adding the rule for rule to be effectively fully saved).
#Depending on option chosen above, you would see the new added rule with status '''DISABLED''' if inactive, or '''no status mentioned''' if active.

==== Enable or Disable ====
#In the main Webmail interface, click on '''Filters''' (Top right hand side of the page).
# Locate the out Of Office Rule and select it by ticking the box, and click on '''Enable''' (or '''Disable''') at the bottom of the page.
#Depending on option chosen above, you would see the rule with status '''DISABLED''' if inactive, or '''no status mentioned''' if active.

==== Editing the message ====
#In the main Webmail interface, click on '''Filters''' (Top right hand side of the page).
#Locate the out Of Office Rule and click on '''Edit'''.
#Edit the message and click on '''Apply Changes''' at the bottom of the page.

==Testing==
The Out Of Office system will not respond to emails from your own email address. This is deliberate as it avoids loops when the system replies to an email that will end up back in your inbox, as this would then prompt another automatic response, and so on in an endless loop.

== More about Sieves Filter Rule ==
The sieve server side rule system are very comprehensive and more details can be found [[What_are_server_side_rules|here]]

== Auto Response (Depricated) ==

The Squirmail Auto Response feature has now been removed as of 4th March 2014.

The two method above (on this page) described alternative ways of setting up Auto Response messages (aka Out of Office).

Would you have to deactivate an existing active Auto Response, please contact our IT support team by telephone +44 870 757 2824, next available engineer would assist you.

[[Category:HowTo]]
[[Category:Email]]

How to set my Out Of Office message

2014-09-02T12:01:02Z

Mvanbeek: /* Via Roundcube (Webmail Plus) */

== Filter Rule (Sieve) ==

Enable/Disable Auto Response message (Out of Office) via Sieve Filter Rules

=== Via Roundcube (Webmail Plus) ===

#In the main window, click on '''Personal Settings''' (top right) and then select '''Filters''' from the tabs that are displayed.
#*On the left hand side you will see a list of filter sets. Only one set can be active at a time, but each set can have multiple rules. if you see one called ''phpscript'', this is a filter set created by Squirrelmail (the more basic webmail system).
[[File:Ooo-1.png|thumb|||||||Shortcut to step x]]
[[File:Ooo-1A.png|thumb|||||||Roundcube]]
[[File:Ooo-1B.png|thumb|||||||Personal settings]]
[[File:Ooo-1C.png|thumb|||||||Filters]]
[[File:Ooo-2.png|thumb|||||||Add a new filter set]]
[[File:Ooo-3.png|thumb|||||||Save the filter set]]
[[File:Ooo-4.png|thumb|||||||Add a new filter (rule) ]]
[[File:Ooo-5.png|thumb|||||||Save the filter (rule)]]

==== Initial Setup (First use only) ====
#At the bottom of the filter sets list, click on the '''+''' sign to add a new set.
#*Give the new set a meaningful name, and do not import rules from another set.
#With the new filter set selected, add a new filter by clicking on the '''+''' sign at the bottom of the list of filters.
#*Give the new rule a meaningful name like ''Out Of Office''.
#*In ''For Incoming Mail'', select '''All Messages'''
#*In ''execute the following actions'', select '''Reply With Message'''.
#*Complete the '''Message Body''', '''Message Subject''', '''Additional list of recipient e-mails''' (with all your email addresses that you want this message to apply to (If you have more than one email address you can have a different response for each), and '''Days'''.
#Tick '''Filter Disabled''' if you do not want the rule to be immediately activated.
#Click on '''Save'''.

==== Enable and Disable ====
#If the Filter Set name with the Out Of Office rule is not in '''bold''', click on the image of the Cog at the bottom, and select '''Enable/Disable'''.
#To Enable/Disable an individual rule, use the Cog at the bottom of the Filters list. If it is active it will be in '''Bold''', else it will be in Grey.

==== Editing the message ====
#Select the Filter Set, and then the Filter and the rule will appear on the right. Make your modifications and click on '''Save'''.

=== Via Squirrelmail (aka Webmail Basic) ===

==== Initial Setup (First use only) ====
#In the main Webmail interface, click on '''Filters''' (Top right hand side of the page).
#Click on '''Add a new Rule'''
#*In the '''Conditions''' section, click the arrow next to '''Message''' to expand the drop box and choose '''Always'''.
#*In the "Action" section, tick '''Vacation / Autoresponder''', and complete the '''Subject''' (optional), '''Addresses''' (required), '''Days''' (required, default setting of 7 is usually fine) and '''Message'''.
#At the bottom press button, tick '''Disable''' if you want to the Out Office Office to be disabled for now (it would automatically be activated otherwise), and click on '''Add new Rule''' to save. (Note: in some circumstance, you may need to to click on '''Aply Changes''' after adding the rule for rule to be effectively fully saved).
#Depending on option chosen above, you would see the new added rule with status '''DISABLED''' if inactive, or '''no status mentioned''' if active.

==== Enable or Disable ====
#In the main Webmail interface, click on '''Filters''' (Top right hand side of the page).
# Locate the out Of Office Rule and select it by ticking the box, and click on '''Enable''' (or '''Disable''') at the bottom of the page.
#Depending on option chosen above, you would see the rule with status '''DISABLED''' if inactive, or '''no status mentioned''' if active.

==== Editing the message ====
#In the main Webmail interface, click on '''Filters''' (Top right hand side of the page).
#Locate the out Of Office Rule and click on '''Edit'''.
#Edit the message and click on '''Apply Changes''' at the bottom of the page.

==Testing==
The Out Of Office system will not respond to emails from your own email address. This is deliberate as it avoids loops when the system replies to an email that will end up back in your inbox, as this would then prompt another automatic response, and so on in an endless loop.

== More about Sieves Filter Rule ==
The sieve server side rule system are very comprehensive and more details can be found [[What_are_server_side_rules|here]]

== Auto Response (Depricated) ==

The Squirmail Auto Response feature has now been removed as of 4th March 2014.

The two method above (on this page) described alternative ways of setting up Auto Response messages (aka Out of Office).

Would you have to deactivate an existing active Auto Response, please contact our IT support team by telephone +44 870 757 2824, next available engineer would assist you.

[[Category:HowTo]]
[[Category:Email]]

File:Ooo-5.png

2014-09-02T11:43:06Z

Mvanbeek: Out of Office step 5

Out of Office step 5

File:Ooo-4.png

2014-09-02T11:42:53Z

Mvanbeek: Out of Office step 4

Out of Office step 4

File:Ooo-3.png

2014-09-02T11:42:33Z

Mvanbeek: Out of Office step 3

Out of Office step 3

File:Ooo-2.png

2014-09-02T11:42:20Z

Mvanbeek: Out of Office step 2

Out of Office step 2

File:Ooo-1C.png

2014-09-02T11:42:00Z

Mvanbeek: Out of Office alt step 1C

Out of Office alt step 1C

File:Ooo-1B.png

2014-09-02T11:41:39Z

Mvanbeek: Out of Office alt step 1B

Out of Office alt step 1B

File:Ooo-1A.png

2014-09-02T11:38:26Z

Mvanbeek: Out of Office alt Step 1A

Out of Office alt Step 1A

File:Ooo-1.png

2014-09-02T11:27:58Z

Mvanbeek: Out of office step 1

Out of office step 1