Supporting Role Wiki - User contributions [en]

Main Page

2014-03-04T16:15:26Z

John: /* General IT Knowledge */ Remove question mark

<big>'''Welcome to the Forget About IT® Ltd help pages'''</big>

These pages have been written to help and assist our clients to get the best from our IT solution. Below you will find links to common topics, and you can search for keywords using the search facility to the left of this text.

== Commonly asked questions ==

*[[How do I set up my CalDAV calendar]]?
*[[How do I set up my email account]]?
*[[How do I set up the shared addressbook]]?
*[[How do I access Webmail]]?
*[[How do I set an Out Of Office message]]?
*[[How do I access the system remotely]]?
*[[How do I map a drive letter to the server]]?
*[[How do I edit my wiki]]?
*[[How do I purge deleted emails from Outlook]]?
*[[How do I create an email signature]]?
*[[How can I upload and download FTP files easily]]?
*[[How do I set up a VPN to the server]]
*[[How do I remove an old user]]?
*[[How can I reset a forgotten Mac password]]?
*[[How do the SPAM folders work]]?
*[[How do I join a Windows computer to the NT Domain]]?
*[[How do I move my Internet domain name to a different provider]]?

== General IT Knowledge ==

*[[Choosing a secure password]]
*[[What is the difference between a file and a folder]]?
*[[What is a CRM]]?
*[[What is DNS]]?
*[[What is a web page]]?
*[[What is HTTP]]?
*[[What is a domain name]]?
*[[What is Business Continuity]]?
*[[What is a VPN]]

== Troubleshooting Guides ==

*[[ADSL Problems]]

How to choose a secure password

2014-03-04T16:15:02Z

John: /* Choosing a secure password */ Add more characters to example

== Introduction ==

=== Why passwords? ===

We all hate having to remember passwords. So why are they used? Mainly because they are cheap and can be changed quickly, and the alternatives such as secure tokens or biometric information are expensive and hard to use.

=== Why secure? ===

You don't need a different secure password for everything, but you should have a secure password for anything involving money (eg. bank or online retailers) or anything that could be used to confirm your identical or receive sensitive documents (eg. your email account).

== Choosing a secure password ==

* Choose the first letter (or sound) from a memorable phrase or line from a song. So "I'm Jumping Jack Flash and it's a gas" could become "IJJFaiag" or even "I'JJF,&isag".

* Length is not the most important thing, but 8 characters is a usual minimum for most systems.

* Using symbols can be very good, but be careful it you use a different keyboard (eg laptop, Mac, foreign keyboard).

* Avoid using words, even foreign ones.

* Avoid mixing words (eg. "blackhat").

* Reversing a word (eg. "eruces") does not help much.

* Substituting letters in a word with obvious numbers (eg. "z3r0") does not help much.

* Appending dates or numbers to words (eg. "england1966") does not help much.

== What to do with your password ==

* Writing down a password is not itself insecure, as long as it is held securely. Example is a sealed envelope (which you do not reseal once opened) in a secure place (eg lock drawer or data safe). Sticking it on your monitor, keyboard or desk is not safe.

* Don't reuse a password for an important system (eg. bank or email) for anything else. This is if your password for only one system is know then the damage is limited, but if someone has access to everything you use then the damage will be much larger and harder to fix.

== Some myths ==

* "Why would anyone want to steal my password?"
: An attacker may not be interested in you personally, but is trying to gain access to millions of accounts at a time. If your password is one of the easy ones then it will be guessed first and cracked. If it is a secure one then it will usually be ignored as being too much trouble.

* "But how can they guess my password?"
: An attacker does not try to guess. They run a program that tries millions of different passwords a second. These are based on the most common passwords that people use, which is why you need to avoid using simple passwords.

* "Should I change my password every 3 months?"
: Not really. It's a common practise at some companies to force people to change their password every 3 months. This can protect against long-term professionally targetted attacks on that particular company but it does nothing to protect against random attacks. And by forcing people to learn a new password often it can lead to poor choices because the password change has to be quickly made.

== Further information ==

* Bruce Schneier on Security:
:https://www.schneier.com/essay-246.html
:https://www.schneier.com/blog/archives/2014/03/choosing_secure_1.html

* Lockdown Password Guide
:http://www.lockdown.co.uk/?pg=password_guide

How to choose a secure password

2014-03-04T16:13:34Z

John: /* Ways of choosing a good password */ Change title

== Introduction ==

=== Why passwords? ===

We all hate having to remember passwords. So why are they used? Mainly because they are cheap and can be changed quickly, and the alternatives such as secure tokens or biometric information are expensive and hard to use.

=== Why secure? ===

You don't need a different secure password for everything, but you should have a secure password for anything involving money (eg. bank or online retailers) or anything that could be used to confirm your identical or receive sensitive documents (eg. your email account).

== Choosing a secure password ==

* Choose the first letter (or sound) from a memorable phrase or line from a song. So "I'm Jumping Jack Flash and it's a gas" could become "IJJFaiag" or even "I'JJF&i'ag".

* Length is not the most important thing, but 8 characters is a usual minimum for most systems.

* Using symbols can be very good, but be careful it you use a different keyboard (eg laptop, Mac, foreign keyboard).

* Avoid using words, even foreign ones.

* Avoid mixing words (eg. "blackhat").

* Reversing a word (eg. "eruces") does not help much.

* Substituting letters in a word with obvious numbers (eg. "z3r0") does not help much.

* Appending dates or numbers to words (eg. "england1966") does not help much.

== What to do with your password ==

* Writing down a password is not itself insecure, as long as it is held securely. Example is a sealed envelope (which you do not reseal once opened) in a secure place (eg lock drawer or data safe). Sticking it on your monitor, keyboard or desk is not safe.

* Don't reuse a password for an important system (eg. bank or email) for anything else. This is if your password for only one system is know then the damage is limited, but if someone has access to everything you use then the damage will be much larger and harder to fix.

== Some myths ==

* "Why would anyone want to steal my password?"
: An attacker may not be interested in you personally, but is trying to gain access to millions of accounts at a time. If your password is one of the easy ones then it will be guessed first and cracked. If it is a secure one then it will usually be ignored as being too much trouble.

* "But how can they guess my password?"
: An attacker does not try to guess. They run a program that tries millions of different passwords a second. These are based on the most common passwords that people use, which is why you need to avoid using simple passwords.

* "Should I change my password every 3 months?"
: Not really. It's a common practise at some companies to force people to change their password every 3 months. This can protect against long-term professionally targetted attacks on that particular company but it does nothing to protect against random attacks. And by forcing people to learn a new password often it can lead to poor choices because the password change has to be quickly made.

== Further information ==

* Bruce Schneier on Security:
:https://www.schneier.com/essay-246.html
:https://www.schneier.com/blog/archives/2014/03/choosing_secure_1.html

* Lockdown Password Guide
:http://www.lockdown.co.uk/?pg=password_guide

How to choose a secure password

2014-03-04T13:42:20Z

John: Add reason for not reusing password

== Introduction ==

=== Why passwords? ===

We all hate having to remember passwords. So why are they used? Mainly because they are cheap and can be changed quickly, and the alternatives such as secure tokens or biometric information are expensive and hard to use.

=== Why secure? ===

You don't need a different secure password for everything, but you should have a secure password for anything involving money (eg. bank or online retailers) or anything that could be used to confirm your identical or receive sensitive documents (eg. your email account).

== Ways of choosing a good password ==

* Choose the first letter (or sound) from a memorable phrase or line from a song. So "I'm Jumping Jack Flash and it's a gas" could become "IJJFaiag" or even "I'JJF&i'ag".

* Length is not the most important thing, but 8 characters is a usual minimum for most systems.

* Using symbols can be very good, but be careful it you use a different keyboard (eg laptop, Mac, foreign keyboard).

* Avoid using words, even foreign ones.

* Avoid mixing words (eg. "blackhat").

* Reversing a word (eg. "eruces") does not help much.

* Substituting letters in a word with obvious numbers (eg. "z3r0") does not help much.

* Appending dates or numbers to words (eg. "england1966") does not help much.

== What to do with your password ==

* Writing down a password is not itself insecure, as long as it is held securely. Example is a sealed envelope (which you do not reseal once opened) in a secure place (eg lock drawer or data safe). Sticking it on your monitor, keyboard or desk is not safe.

* Don't reuse a password for an important system (eg. bank or email) for anything else. This is if your password for only one system is know then the damage is limited, but if someone has access to everything you use then the damage will be much larger and harder to fix.

== Some myths ==

* "Why would anyone want to steal my password?"
: An attacker may not be interested in you personally, but is trying to gain access to millions of accounts at a time. If your password is one of the easy ones then it will be guessed first and cracked. If it is a secure one then it will usually be ignored as being too much trouble.

* "But how can they guess my password?"
: An attacker does not try to guess. They run a program that tries millions of different passwords a second. These are based on the most common passwords that people use, which is why you need to avoid using simple passwords.

* "Should I change my password every 3 months?"
: Not really. It's a common practise at some companies to force people to change their password every 3 months. This can protect against long-term professionally targetted attacks on that particular company but it does nothing to protect against random attacks. And by forcing people to learn a new password often it can lead to poor choices because the password change has to be quickly made.

== Further information ==

* Bruce Schneier on Security:
:https://www.schneier.com/essay-246.html
:https://www.schneier.com/blog/archives/2014/03/choosing_secure_1.html

* Lockdown Password Guide
:http://www.lockdown.co.uk/?pg=password_guide

How to choose a secure password

2014-03-04T13:31:25Z

John: /* Introduction */ Add "Why secure" password

== Introduction ==

=== Why passwords? ===

We all hate having to remember passwords. So why are they used? Mainly because they are cheap and can be changed quickly, and the alternatives such as secure tokens or biometric information are expensive and hard to use.

=== Why secure? ===

You don't need a different secure password for everything, but you should have a secure password for anything involving money (eg. bank or online retailers) or anything that could be used to confirm your identical or receive sensitive documents (eg. your email account).

== Ways of choosing a good password ==

* Choose the first letter (or sound) from a memorable phrase or line from a song. So "I'm Jumping Jack Flash and it's a gas" could become "IJJFaiag" or "IJJF&i'ag".

* Length is not the most important thing, but 8 characters is a usual minimum for most systems.

* Using symbols can be very good, but be careful it you use a different keyboard (eg laptop, Mac, foreign keyboard).

* Avoid using words, even foreign ones.

* Avoid mixing words (eg. "blackhat").

* Reversing a word (eg. "eruces") does not help much.

* Substituting letters in a word with obvious numbers (eg. "z3r0") does not help much.

* Appending dates or numbers to words (eg. "england1966") does not help much.

== What to do with your password ==

* Writing down a password is not itself insecure, as long as it is held securely. Example is a sealed envelope (which you do not reseal once opened) in a secure place (eg lock drawer or data safe). Sticking it on your monitor, keyboard or desk is not safe.

* Don't reuse a password for an important system (eg. bank or email) for anything else. Reusing passwords for less important sites (eg. a web forum) is not so bad.

== Some myths ==

* "Why would anyone want to steal my password?"
: An attacker may not be interested in you personally, but is trying to gain access to millions of accounts at a time. If your password is one of the easy ones then it will be guessed first and cracked. If it is a secure one then it will usually be ignored as being too much trouble.

* "But how can they guess my password?"
: An attacker does not try to guess. They run a program that tries millions of different passwords a second. These are based on the most common passwords that people use, which is why you need to avoid using simple passwords.

* "Should I change my password every 3 months?"
: Not really. It's a common practise at some companies to force people to change their password every 3 months. This can protect against long-term professionally targetted attacks on that particular company but it does nothing to protect against random attacks. And by forcing people to learn a new password often it can lead to poor choices because the password change has to be quickly made.

== Further information ==

* Bruce Schneier on Security:
:https://www.schneier.com/essay-246.html
:https://www.schneier.com/blog/archives/2014/03/choosing_secure_1.html

* Lockdown Password Guide
:http://www.lockdown.co.uk/?pg=password_guide

How to choose a secure password

2014-03-04T13:07:31Z

John: /* Some myths */ Fix 3rd myth

== Introduction ==

=== Why passwords? ===

We all hate having to remember passwords. So why are they used? Mainly because they are cheap and can be changed quickly, and the alternatives such as secure tokens or biometric information are expensive and hard to use.

== Ways of choosing a good password ==

* Choose the first letter (or sound) from a memorable phrase or line from a song. So "I'm Jumping Jack Flash and it's a gas" could become "IJJFaiag" or "IJJF&i'ag".

* Length is not the most important thing, but 8 characters is a usual minimum for most systems.

* Using symbols can be very good, but be careful it you use a different keyboard (eg laptop, Mac, foreign keyboard).

* Avoid using words, even foreign ones.

* Avoid mixing words (eg. "blackhat").

* Reversing a word (eg. "eruces") does not help much.

* Substituting letters in a word with obvious numbers (eg. "z3r0") does not help much.

* Appending dates or numbers to words (eg. "england1966") does not help much.

== What to do with your password ==

* Writing down a password is not itself insecure, as long as it is held securely. Example is a sealed envelope (which you do not reseal once opened) in a secure place (eg lock drawer or data safe). Sticking it on your monitor, keyboard or desk is not safe.

* Don't reuse a password for an important system (eg. bank or email) for anything else. Reusing passwords for less important sites (eg. a web forum) is not so bad.

== Some myths ==

* "Why would anyone want to steal my password?"
: An attacker may not be interested in you personally, but is trying to gain access to millions of accounts at a time. If your password is one of the easy ones then it will be guessed first and cracked. If it is a secure one then it will usually be ignored as being too much trouble.

* "But how can they guess my password?"
: An attacker does not try to guess. They run a program that tries millions of different passwords a second. These are based on the most common passwords that people use, which is why you need to avoid using simple passwords.

* "Should I change my password every 3 months?"
: Not really. It's a common practise at some companies to force people to change their password every 3 months. This can protect against long-term professionally targetted attacks on that particular company but it does nothing to protect against random attacks. And by forcing people to learn a new password often it can lead to poor choices because the password change has to be quickly made.

== Further information ==

* Bruce Schneier on Security:
:https://www.schneier.com/essay-246.html
:https://www.schneier.com/blog/archives/2014/03/choosing_secure_1.html

* Lockdown Password Guide
:http://www.lockdown.co.uk/?pg=password_guide

How to choose a secure password

2014-03-04T13:06:45Z

John: /* Some myths */ Add a couple more myths

== Introduction ==

=== Why passwords? ===

We all hate having to remember passwords. So why are they used? Mainly because they are cheap and can be changed quickly, and the alternatives such as secure tokens or biometric information are expensive and hard to use.

== Ways of choosing a good password ==

* Choose the first letter (or sound) from a memorable phrase or line from a song. So "I'm Jumping Jack Flash and it's a gas" could become "IJJFaiag" or "IJJF&i'ag".

* Length is not the most important thing, but 8 characters is a usual minimum for most systems.

* Using symbols can be very good, but be careful it you use a different keyboard (eg laptop, Mac, foreign keyboard).

* Avoid using words, even foreign ones.

* Avoid mixing words (eg. "blackhat").

* Reversing a word (eg. "eruces") does not help much.

* Substituting letters in a word with obvious numbers (eg. "z3r0") does not help much.

* Appending dates or numbers to words (eg. "england1966") does not help much.

== What to do with your password ==

* Writing down a password is not itself insecure, as long as it is held securely. Example is a sealed envelope (which you do not reseal once opened) in a secure place (eg lock drawer or data safe). Sticking it on your monitor, keyboard or desk is not safe.

* Don't reuse a password for an important system (eg. bank or email) for anything else. Reusing passwords for less important sites (eg. a web forum) is not so bad.

== Some myths ==

* "Why would anyone want to steal my password?"
: An attacker may not be interested in you personally, but is trying to gain access to millions of accounts at a time. If your password is one of the easy ones then it will be guessed first and cracked. If it is a secure one then it will usually be ignored as being too much trouble.

* "But how can they guess my password?"
: An attacker does not try to guess. They run a program that tries millions of different passwords a second. These are based on the most common passwords that people use, which is why you need to avoid using simple passwords.

* "Should I change my password every 3 months?"
: It's a common practise at some companies to force people to change their password every 3 months. This can protect against long-term professionally targetted attacks on that particular company. It does nothing to protect against quick attacks. And by forcing people to learn a new password often it can lead to poor choices because the password change has to be quickly made.

== Further information ==

* Bruce Schneier on Security:
:https://www.schneier.com/essay-246.html
:https://www.schneier.com/blog/archives/2014/03/choosing_secure_1.html

* Lockdown Password Guide
:http://www.lockdown.co.uk/?pg=password_guide

How to choose a secure password

2014-03-04T12:58:25Z

John: /* Some myths */ Formatting fix

How to choose a secure password

2014-03-04T12:57:47Z

John: Add more on password reuse

How to choose a secure password

2014-03-04T12:53:13Z

John: /* Further information */ Formatting fix

How to choose a secure password

2014-03-04T12:52:30Z

John: Add some myths

How to choose a secure password

2014-03-04T12:48:44Z

John: Add basic introduction

How to choose a secure password

2014-03-04T12:43:37Z

John: Add basic sections

== Ways of choosing a good password ==

* Choose the first letter (or sound) from a memorable phrase or line from a song. So "I'm Jumping Jack Flash and it's a gas" could become "IJJFaiag" or "IJJF&i'ag".

* Length is not the most important thing, but 8 characters is a usual minimum for most systems.

* Using symbols can be very good, but be careful it you use a different keyboard (eg laptop, Mac, foreign keyboard).

* Avoid using words, even foreign ones.

* Avoid mixing words (eg "blackhat").

* Reversing a word (eg "eruces") does not help much.

* Substituting letters in a word with obvious numbers (eg "z3r0") does not help much.

* Appending dates or numbers to words (eg "england1966") does not help much.

== What to do with your password ==

* Writing down a password is not itself insecure, as long as it is held securely. Example is a sealed envelope (which you do not reseal once opened) in a secure place (eg lock drawer or data safe). Sticking it on your monitor, keyboard or desk is not safe.

* Don't reuse a password for an important system (eg bank or email) for anything else. Reusing passwords for things you don't care about is less important.

== Further reading ==

* Bruce Schneier on Security:
https://www.schneier.com/essay-246.html
https://www.schneier.com/blog/archives/2014/03/choosing_secure_1.html

* Lockdown Password Guide
http://www.lockdown.co.uk/?pg=password_guide

Main Page

2014-03-04T12:14:42Z

John: Add link to new "Choosing a secure password" page

<big>'''Welcome to the Forget About IT® Ltd help pages'''</big>

These pages have been written to help and assist our clients to get the best from our IT solution. Below you will find links to common topics, and you can search for keywords using the search facility to the left of this text.

== Commonly asked questions ==

*[[How do I set up my CalDAV calendar]]?
*[[How do I set up my email account]]?
*[[How do I set up the shared addressbook]]?
*[[How do I access Webmail]]?
*[[How do I set an Out Of Office message]]?
*[[How do I access the system remotely]]?
*[[How do I map a drive letter to the server]]?
*[[How do I edit my wiki]]?
*[[How do I purge deleted emails from Outlook]]?
*[[How do I create an email signature]]?
*[[How can I upload and download FTP files easily]]?
*[[How do I set up a VPN to the server]]
*[[How do I remove an old user]]?
*[[How can I reset a forgotten Mac password]]?
*[[How do the SPAM folders work]]?
*[[How do I join a Windows computer to the NT Domain]]?
*[[How do I move my Internet domain name to a different provider]]?

== General IT Knowledge ==

*[[Choosing a secure password]]?
*[[What is the difference between a file and a folder]]?
*[[What is a CRM]]?
*[[What is DNS]]?
*[[What is a web page]]?
*[[What is HTTP]]?
*[[What is a domain name]]?
*[[What is Business Continuity]]?
*[[What is a VPN]]

== Troubleshooting Guides ==

*[[ADSL Problems]]

How to use the SPAM folders feature (declare SPAM)

2013-04-19T16:07:05Z

John: /* declare-as-not-spam folder */ Fix text that is added to subject line to spam

The new SPAM folders filter feature allows each user to declare SPAM directly and customise the anti-spam service to their personal needs. The feature is enabled on a server by server basis, so if you would like the feature enabled on your server, please ask us.

== How it works ==

[[File:Spam-folders.png|left|Spam Folders]]

The following folders will automatically appear in your Inbox once we enable the feature. Once they are created they behave just like any other folder except that you do not have permission to delete them. You can, however, unsubscribe from them, but quarantined mail will still be delivered into them.

When an email arrives at the server, the server carries out a series of tests, and based on those tests, certain actions are taken. The email may be rejected if it is coming from a known spam source (aka blacklisting). It may be temporarily delayed by five minutes if the source is unknown (based on the previous 30 days' traffic)(aka greylisting). It may be silently deleted if it is a virus. It may be quarantined if the server feels sure it is spam, and it may be delivered as normal but tagged if the server thinks it may be spam but isn't sure. If a message passes all of these tests, it is delivered as normal.

=== spam-quarantine folder ===

Any message detected as SPAM will be delivered into '''spam-filter/spam-quarantine''' and will be automatically deleted after one month. This allows you to check the folder in case the server was mistaken (aka a false-positive). If you find an email that has been flagged incorrectly as spam, all you have to do is to copy ('''not''' move) it into the ''declare-as-not-spam'' folder, and move the original into your Inbox (or wherever you want to file it).

=== declare-as-spam folder ===

Any emails moved into this folder will be processed by the server each night, and then deleted. It will use these emails to vary the rules it uses to analyse future emails, so over a period of time the system will become more accurate. Once the server has processed a message it will be automatically deleted.

=== declare-as-not-spam folder ===

Any quarantined emails (which will have '''** POSSIBLE SPAM **''' added to the subject line) which are copied into this folder will be processed by the server each night, and then deleted. It will use that email to vary the rules it uses to analyse future emails, so over a period of time, the system will become more accurate. Once the server has processed a message, it is automatically deleted. If you find an email that has been flagged incorrectly as spam, all you have to do is to copy ('''not''' move) it into the ''declare-as-not-spam'' folder, and move the original into your Inbox (or wherever you want to file it).

== Emails with "POSSIBLE SPAM" in the subject ==

Emails which the spam filter only thinks are spam will have their subject changed to add "POSSIBLE SPAM" along with a spam score. This leaves it up to you to confirm message as either spam (by moving it to the "declare-as-spam" folder) or not spam (by copying it to the "declare-as-not-spam" folder).

How to use the SPAM folders feature (declare SPAM)

2013-04-19T16:06:13Z

John: /* Emails with "POSSIBLE SPAM" in the subject */ Remove delivery to inbox, because that should not happen for user if spam folders are present. May happen for shared folders though.

The new SPAM folders filter feature allows each user to declare SPAM directly and customise the anti-spam service to their personal needs. The feature is enabled on a server by server basis, so if you would like the feature enabled on your server, please ask us.

== How it works ==

[[File:Spam-folders.png|left|Spam Folders]]

The following folders will automatically appear in your Inbox once we enable the feature. Once they are created they behave just like any other folder except that you do not have permission to delete them. You can, however, unsubscribe from them, but quarantined mail will still be delivered into them.

When an email arrives at the server, the server carries out a series of tests, and based on those tests, certain actions are taken. The email may be rejected if it is coming from a known spam source (aka blacklisting). It may be temporarily delayed by five minutes if the source is unknown (based on the previous 30 days' traffic)(aka greylisting). It may be silently deleted if it is a virus. It may be quarantined if the server feels sure it is spam, and it may be delivered as normal but tagged if the server thinks it may be spam but isn't sure. If a message passes all of these tests, it is delivered as normal.

=== spam-quarantine folder ===

Any message detected as SPAM will be delivered into '''spam-filter/spam-quarantine''' and will be automatically deleted after one month. This allows you to check the folder in case the server was mistaken (aka a false-positive). If you find an email that has been flagged incorrectly as spam, all you have to do is to copy ('''not''' move) it into the ''declare-as-not-spam'' folder, and move the original into your Inbox (or wherever you want to file it).

=== declare-as-spam folder ===

Any emails moved into this folder will be processed by the server each night, and then deleted. It will use these emails to vary the rules it uses to analyse future emails, so over a period of time the system will become more accurate. Once the server has processed a message it will be automatically deleted.

=== declare-as-not-spam folder ===

Any quarantined emails (which will have '''** SPAM **''' prefixed to the subject) which are copied into this folder will be processed by the server each night, and then deleted. It will use that email to vary the rules it uses to analyse future emails, so over a period of time, the system will become more accurate. Once the server has processed a message, it is automatically deleted. If you find an email that has been flagged incorrectly as spam, all you have to do is to copy ('''not''' move) it into the ''declare-as-not-spam'' folder, and move the original into your Inbox (or wherever you want to file it).

== Emails with "POSSIBLE SPAM" in the subject ==

Emails which the spam filter only thinks are spam will have their subject changed to add "POSSIBLE SPAM" along with a spam score. This leaves it up to you to confirm message as either spam (by moving it to the "declare-as-spam" folder) or not spam (by copying it to the "declare-as-not-spam" folder).

How to use the SPAM folders feature (declare SPAM)

2013-04-19T14:14:17Z

John: /* declare-as-spam folder */ Remove references to "the user"

The new SPAM folders filter feature allows each user to declare SPAM directly and customise the anti-spam service to their personal needs. The feature is enabled on a server by server basis, so if you would like the feature enabled on your server, please ask us.

== How it works ==

[[File:Spam-folders.png|left|Spam Folders]]

The following folders will automatically appear in your Inbox once we enable the feature. Once they are created they behave just like any other folder except that you do not have permission to delete them. You can, however, unsubscribe from them, but quarantined mail will still be delivered into them.

When an email arrives at the server, the server carries out a series of tests, and based on those tests, certain actions are taken. The email may be rejected if it is coming from a known spam source (aka blacklisting). It may be temporarily delayed by five minutes if the source is unknown (based on the previous 30 days' traffic)(aka greylisting). It may be silently deleted if it is a virus. It may be quarantined if the server feels sure it is spam, and it may be delivered as normal but tagged if the server thinks it may be spam but isn't sure. If a message passes all of these tests, it is delivered as normal.

=== spam-quarantine folder ===

Any message detected as SPAM will be delivered into '''spam-filter/spam-quarantine''' and will be automatically deleted after one month. This allows you to check the folder in case the server was mistaken (aka a false-positive). If you find an email that has been flagged incorrectly as spam, all you have to do is to copy ('''not''' move) it into the ''declare-as-not-spam'' folder, and move the original into your Inbox (or wherever you want to file it).

=== declare-as-spam folder ===

Any emails moved into this folder will be processed by the server each night, and then deleted. It will use these emails to vary the rules it uses to analyse future emails, so over a period of time the system will become more accurate. Once the server has processed a message it will be automatically deleted.

=== declare-as-not-spam folder ===

Any quarantined emails (which will have '''** SPAM **''' prefixed to the subject) which are copied into this folder will be processed by the server each night, and then deleted. It will use that email to vary the rules it uses to analyse future emails, so over a period of time, the system will become more accurate. Once the server has processed a message, it is automatically deleted. If you find an email that has been flagged incorrectly as spam, all you have to do is to copy ('''not''' move) it into the ''declare-as-not-spam'' folder, and move the original into your Inbox (or wherever you want to file it).

== Emails with "POSSIBLE SPAM" in the subject ==

Emails which the spam filter only thinks are spam will have their subject changed to add "POSSIBLE SPAM" along with a spam score and be delivered to your main inbox. This leaves it up to you to confirm message as either spam (by moving it to the "declare-as-spam" folder) or not spam (by copying it to the "declare-as-not-spam" folder).

How to use the SPAM folders feature (declare SPAM)

2013-04-19T13:56:52Z

John: /* Emails with "POSSIBLE SPAM" in the subject */ Add that email below quarantine level may still be delivered into main inbox

The new SPAM folders filter feature allows each user to declare SPAM directly and customise the anti-spam service to their personal needs. The feature is enabled on a server by server basis, so if you would like the feature enabled on your server, please ask us.

== How it works ==

[[File:Spam-folders.png|left|Spam Folders]]

The following folders will automatically appear in your Inbox once we enable the feature. Once they are created they behave just like any other folder except that you do not have permission to delete them. You can, however, unsubscribe from them, but quarantined mail will still be delivered into them.

When an email arrives at the server, the server carries out a series of tests, and based on those tests, certain actions are taken. The email may be rejected if it is coming from a known spam source (aka blacklisting). It may be temporarily delayed by five minutes if the source is unknown (based on the previous 30 days' traffic)(aka greylisting). It may be silently deleted if it is a virus. It may be quarantined if the server feels sure it is spam, and it may be delivered as normal but tagged if the server thinks it may be spam but isn't sure. If a message passes all of these tests, it is delivered as normal.

=== spam-quarantine folder ===

Any message detected as SPAM will be delivered into '''spam-filter/spam-quarantine''' and will be automatically deleted after one month. This allows you to check the folder in case the server was mistaken (aka a false-positive). If you find an email that has been flagged incorrectly as spam, all you have to do is to copy ('''not''' move) it into the ''declare-as-not-spam'' folder, and move the original into your Inbox (or wherever you want to file it).

=== declare-as-spam folder ===

Any SPAM message moved into this folder by the user will be processed by the server each night, and then deleted. It will use that email to vary the rules it uses to analyse future emails, so over a period of time, the system will become more accurate. Once the server has processed a message, it is automatically deleted.

=== declare-as-not-spam folder ===

Any quarantined emails (which will have '''** SPAM **''' prefixed to the subject) which are copied into this folder will be processed by the server each night, and then deleted. It will use that email to vary the rules it uses to analyse future emails, so over a period of time, the system will become more accurate. Once the server has processed a message, it is automatically deleted. If you find an email that has been flagged incorrectly as spam, all you have to do is to copy ('''not''' move) it into the ''declare-as-not-spam'' folder, and move the original into your Inbox (or wherever you want to file it).

== Emails with "POSSIBLE SPAM" in the subject ==

Emails which the spam filter only thinks are spam will have their subject changed to add "POSSIBLE SPAM" along with a spam score and be delivered to your main inbox. This leaves it up to you to confirm message as either spam (by moving it to the "declare-as-spam" folder) or not spam (by copying it to the "declare-as-not-spam" folder).

How to use the SPAM folders feature (declare SPAM)

2013-04-19T12:58:32Z

John: /* POSSIBLE SPAM messages */ Make section title clearer

The new SPAM folders filter feature allows each user to declare SPAM directly and customise the anti-spam service to their personal needs. The feature is enabled on a server by server basis, so if you would like the feature enabled on your server, please ask us.

== How it works ==

[[File:Spam-folders.png|left|Spam Folders]]

The following folders will automatically appear in your Inbox once we enable the feature. Once they are created they behave just like any other folder except that you do not have permission to delete them. You can, however, unsubscribe from them, but quarantined mail will still be delivered into them.

When an email arrives at the server, the server carries out a series of tests, and based on those tests, one of the following

=== spam-quarantine folder ===

Any message received detected as SPAM would be moved automatically by anti-spam system in that folder and automatically deleted after a period of time (e.g 1 month) allowing end-user to check folder prior deletion in case a false-positive may have been detected as SPAM.
False positive shall be copied to declare-as-not-spam folder and move to Inbox by end-user before it is deleted automatically.

=== declare-as-spam folder ===

Any SPAM message shall be moved in that folder manually by end-user do declare it to the anti-spam system.
It would then be automatically analysed by anti-spam system to improve SPAM detection company and user wise and prevent same or similar message to be received later on.
Once done, message would be deleted automatically from that folder.

=== declare-as-not-spam folder ===

Any ** SPAM ** prefixed message shall be moved in that folder manually by end-user to confirm message shall not be detected as SPAM or potential SPAM (appearing with prefix in subject)
It would then be automatically analysed by anti-spam system to improve detection of false-positive company and user wise.
Attention! Once done, message would be deleted automatically from that folder so end-user shall be careful to keep a copy of message else-where if needed.

=== Emails with "POSSIBLE SPAM" in the subject ===

Email which the spam filter only thinks are possibly spam will have their subject changed to add "POSSIBLE SPAM" along with a spam score. This leaves it up to you to confirm message as either spam (by moving it to the "declare-as-spam" folder) or not spam (by copying it to the "declare-as-not-spam" folder).

How to use the SPAM folders feature (declare SPAM)

2013-04-19T12:24:11Z

John: Fix section about subject line changes

How to use the SPAM folders feature (declare SPAM)

2013-04-19T12:16:16Z

John: Add sections